Restaurant Supervisor at Winnys Meal Limited

Job Summary:

The supervisor will manage the full cycle of the customers' dining experience, acting as the primary link between the kitchen and the customer to ensure excellent customer service and satisfaction

Their duties/responsibilities:

• Supervise all daily operations within the outlet e.g product display, service delivery, customer care and cleanliness.
• Make sure food is served and displayed according to company portion sizes, and presentation standards.
• Ensure all customers are attended to promptly, courteously, and professionally
• Handle and resolve customer complaints or escalate unresolved issues to management
• Conduct regular hygiene and cleanliness checks in dining areas, kitchen, restrooms, and staff areas.
• Lead by example, ensuring staff punctuality, discipline and grooming
• Conduct daily opening and closing checks and ensure that all equipment are working properly
• Report performance metrics, customer feedback, operational issues, and staff concerns to management

Skills/Requirements:

• A Degree holder
• At least 3 years experience in the restaurant setting
• Good communication skills
• Calm and professional
• Attentive to details
• Clean and well organised
• Good with basic calculations
• Healthy with good stamina
• Proximity to work is a must (Bassa Village, Zamani, Correctional Centre, Airport road, Airforce quarter, Peace media, civil defence, Sauka, Lugbe etc)

Remuneration: N100,000 - N120,000 plus other benefits

Work Schedule: Full time - rotating hours (shift job)