Job Roles at Service Arts and Hospitality Academy (SAHA Africa)

About the Role

• As Programs Manager, you'll lead the planning, execution, and evaluation of all our training programs, from foundational hospitality courses to leadership development and customized client training.
• You’ll work closely with experienced facilitators, hospitality businesses, and aspiring professionals to ensure every training delivered is impactful, practical, and industry-ready.
• You’ll also be instrumental in bridging the gap between training and real-world hospitality practice.

What You’ll Be Doing

• Plan and coordinate all SAHA training programs (cohort-based and corporate).
• Work with facilitators to deliver hands-on, relevant content.
• Organize field trips, simulation sessions, and internships for students.
• Conduct training needs assessments for hospitality businesses and manage their staff training.
• Follow up on training impact and report outcomes.
• Support student engagement, placements, and job readiness.

Who We’re Looking For

• 3–5 years of experience in training coordination, learning & development, or hospitality management.
• A background in education, learning & development, or hospitality training is a big plus.
• Good knowledge of hospitality standards (restaurant, hotel, cafe, lounge, etc.).
• Excellent organizational and communication skills.
• Comfortable working with facilitators, clients, and students.
• Proactive, resourceful, and people-focused.
• Must reside in Lekki or surrounding areas for ease of commute.

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Job description

• As a Training Coordinator, you’ll support the Programs Manager in organizing and executing all Academy and client-based training programs. From scheduling facilitators and preparing materials to following up with students and tracking training outcomes, your role is to keep everything running efficiently.
• This is an excellent opportunity for someone with strong coordination skills, a heart for hospitality, and a desire to grow in the learning and development space.

What You’ll Be Doing

• Assist in scheduling and coordinating all training programs.
• Manage communication with facilitators and trainees.
• Prepare and distribute training materials and resources.
• Support logistics for field trips, simulation sessions, and client trainings.
• Monitor attendance and training participation.
• Collect feedback from participants and assist with evaluation reports.
• Keep training records, checklists, and documentation organized and updated.
• Accompany the Programs Manager for follow-ups and support visits.

Who We’re Looking For

• 2 years of experience in administrative, training, or coordination roles.
• A background in education, learning & development, or hospitality training is a big plus.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication.
• A good grasp of hospitality service standards is a plus.
• Tech-savvy, comfortable using email, Google Workspace, Canva, and Microsoft Office.
• A self-starter who is proactive, detail-oriented, and reliable.
• Must reside in Lekki or surrounding areas.