Latest Vacancies at Smiling Hearts Initiatives International

About the job  

The CCCM Manager has the overall responsibility for implementation, technical quality and harmonization/ standardization of CCCM work in all sites where SHI works to support the NEMA/SEMA in managing refugee camps in Bangladesh. He/she ensures information flows on CCCM programming to and from the field, ensuring learning across all sites/zones for program quality. He /She represent SHI on CCCM/Site Management issues in relation with UNHCR, IOM and NEMA/SEMA in regards to the emergencies response

Your main duties and responsibilities will be: 

The responsibilities listed in the JD are not exhaustive and may be readjusted according to operational needs but will remain in line with the overall purpose of the role. 

 Programming and Coordination

• Provide direct management and technical guidance to the CCCM team
• Support the CCCM Team to ensure that SHI is implementing high quality site management support programming in accordance with international standards and best practices;
• Lead on SHI Borno’s CCCM strategy, under the guidance of the Area Manager; 
• Identify gaps and needs in CCCM programme in SHI sites;
• Promote a participatory approach (engagement of affected population) to CCCM and service provision in the camps/sites;
• Ensure program standardization and sharing of experiences, lessons learned, and good practices across SHI-supported sites;
• Manage CCCM-related information flow to and from field sites, including updates to and from the sector/IOM; 
• Advocate for relevant and standardized information sharing, working with the sector and other humanitarian partners; 
• Quality assurance of proposals, donor reports, site reports, advocacy and policy notes and other CCCM reports;
• Lead on the proposal developments and donor reports for CCCM; 
• Work closely with the Head of Programs (HoP) to ensure that all CCCM activities are being appropriately monitored and evaluated;
• Work closely with other sector program managers (Protection, Community Infrastructure) to ensure integration between sectors in SHI programmes;
• Take the lead on standardization of effective data collection, using online systems (Kobo toolbox), and standardize M&E practices

Representation 

• Represent SHI in Site Management sector, including participation in the SAG and play a role in the development of the site management strategy for the response as a whole; 
• Stay up to date with donor strategies and practices within Borno and provide technical backstopping to the Area Manager and HoP in donor relations for CCCM;
• Represent SHI as CCCM lead vis a vis IOM, UNHCR,  and potential other partners

Management 

• Represent SHI in Site Management sector, including participation in the SAG and play a role in the development of the site management strategy for the response as a whole; 
• Stay up to date with donor strategies and practices within Borno and provide technical backstopping to the Area Manager and HoP in donor relations for CCCM;
• Represent SHI as CCCM lead vis a vis IOM, UNHCR, NEMA/SEMA and potential other partners
• Develop, update and monitor all the Project Management Tools (PMT) to ensure quality project management; 
• Ensure procurements are done in line with SHI procedures, manage budgets and flag any major changes in project implementation

Accountability

• Ensure that SHI’s CCCM programming meets accountability obligations and is carried out in accordance with the Core Humanitarian Standards; 
• Work with the Protection Manager to ensure protection mainstreaming in CCCM activities;

About you 

To be successful in this role you must have the following; 

Essential:  

• Minimum of 5 years’ relevant work experience in camp coordination and/or camp management in camp and camp like-settings
• Strong knowledge of and experience in CCCM programming in different contexts; Knowledge of the Northeast Emergency context is a plus. 
• Experience of both the cluster system and the IDPs coordination model. 
• Demonstrable successful track record of strategic programme development, capacity building and effective programme implementation and monitoring.
• Strong donor, government and partner engagement experiences, including experience of providing support to government camp management entities (Site Management Support or mentorship). 
• Experience and understanding of refugee and displacement issues. 
• Experience with capacity building, and in convening and facilitating trainings and workshops.
• Proven commitment to accountability and quality assurance.
• Excellent analytical and writing skills.
• Excellent interpersonal skills and demonstrated ability to establish effective and working relations with staff members and other stakeholders.
• Experience living and working in cross-cultural, multi-sector, insecure, and/or remote environments.
• Ability to work well under pressure and in adverse conditions.
• Substantial project management skills and experience.
• Knowledge of mobile data collection (kobo toolbox)
• Proficiency in common computer packages and financial software i.e. Word, Excel, PowerPoint.
• Fluency in written and spoken English

Desirable

• Knowledge of the Northeast context;
• CCCM ToT;   
• Experience in working on UNHCR and IOM grants;

We offer 

• Salary Level: Salary and conditions will be in accordance with SHI’s Terms of Employment.   
• Designation of Duty Station: Maiduguri   
• Start date: 15th January 2020

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General Objectives

• Under the supervision of the CCCM Project Manager, The Database Assistant is primarily responsible for all information management activities related to CCCM, under direct supervision of the CCCM PM or CCCM Senior Officer.
• This includes but it is not limited to design data collection tool, conduct data collection, analyse data and produce information products for partners and stakeholders, storage and shared the data, only when strictly necessary and always respecting data confidentiality principles and policies.

Key Responsibilities

• Prepare, compile and sort documents for data entry with necessary validation queries in place
• Design data collection tools and constantly revise them for improvements based on experience, needs and lessons learnt
• Enter data efficiently from source documents into prescribed computer database, files and forms completely and accurately;
• Verify the accuracy of data collected during any data collection exercises and by reviewing data for deficiencies or errors and correcting any incompatibilities if possible;
• Obtain further information for incomplete data from the monitors/enumerators;
• Maintain clean and up to date datasets/databases while removing unnecessary and duplicate datasets;
• Conducting data collection or supervising enumerators/monitors conducting data collection
• Create visual information products for sharing with partners and stakeholders, such as site profiles, info graphics and chart, brief narrative reports summarising data collected and related particularly to service delivery, population movements, CWC activities, risk evictions, community governance and complaints
• Strict compliance to data confidentiality principles and policies during data collection, data storage and data sharing
• Monitoring of service provision by partners at site level in close cooperation with the communities and with partners and stakeholders
• Timely reporting any gaps and/or duplication in service delivery and communities needs emerged by the data collected to the line manager
• Supporting organisation of regular meetings with committee and community representatives’ participation in coordination meetings
• Supporting Communication with Communities activities, especially identifying possible gaps in information flux or possible themes for information campaigns based on data and information collected from the beneficiaries
• Considering gender, protection, and GBV concerns in all aspects of activities
• Promoting of and adhering to Prevention of Sexual Exploitation and Abuse policy and guidelines (for site residents, SHI staff, partner agencies, casual labours)

Qualifications Required

• At least 6 months experience in Information Management / administration of data using computers.
• Desirable – working experience in INGOs and/or International Institutions.
• Required - Proficient in Word, Excel, and PPT.
• Ability to use Kobo, ODK, online surveys, InDesign/Publisher
• Other database software would be an added advantage.
• Desirable - Working with highly vulnerable and displaced people would be added advantage.
• Good verbal communication skills in local languages and working knowledge of English
• Ability to maintain good working relationship with colleagues and partners
• Most importantly, commitment to SHI values and principles
• Accuracy and keen attention to details, in order to produce high quality documents and maintain good data bases.
• Qualification: BA/B.Sc/HND MBA/M.Sc/MA
• Experience: 1 year

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Overall purpose of the role:

The Camp Management- Team Leader reports to the Camp Management-Manager and is responsible for supporting the management of staff in the professional and efficient implementation of SHI’s CCCM activities in Maiduguri. He/She works in close cooperation with other field staff for the planning of activities, and is expected to maintain close cooperation with the targeted communities, local authorities and all agencies involved in provision of assistance in the target camps and to be able to mobilise these to take active part in planning of activities. The Camp Management-Team Leader will have line management responsibilities over SHI’s field team of Camp Management-Assistants.

Responsibilities:

General

• Jointly with the Camp Management-Team Leader (Community Services), and under leadership of the Camp Management-Manager, the Team Leader will plan weekly activities for SHI camp management site facilitators, and assist in implementation of activities
• Hold weekly meetings with both the Camp Management-Manager & the SHI CCCM field assistant teams to review activity progress, and brief on future activities
• The Team leader will support in establishing and maintaining relationships with community representatives, government counterparts, and other humanitarian agencies
• Team Leader will work closely with the Community Services Team & SHI protection team to identify, monitor, report and follow up on referral cases
• Team leader will support other SHI departments in issues regarding CMC’s, Camp Focal Points and community liaison
• Team leader will be the focal point for repair & maintenance, construction, CMC relations, service monitoring and fire prevention activities in SHI managed camps
• Team leader will report gaps in camp services to the SHI Camp Management-Manager.
• He/she will liaise with Admin, Finance, and Logistics staff for organizing and planning of assistance delivery.
• He/she will ensure that activities conducted by CCCM Team follow SHI standards and guidelines.
• In coordination with the Camp Management-Manager, develop trainings for capacity building of CMCs, Community Based Groups. & SHI CCCM staff
• Facilitate translation when necessary at Camp and Site level Coordination.

Information, data & reporting

• Lead with the Camp Management-Operations Officer and camp-based staff quarterly camp profiles receiving information from service providers, sector coordinators and camp-based staff
• Monitoring camp maintenance and other camp improvement activities, with direct input from beneficiaries.
• Assist Camp Management-Manager and M&E in maintaining accurate M&E and data management system.
• With the Camp Management-Manager, Develop contextually relevant and culturally sensitive Information and written translation to be accessed by camp populations. 

Camp level Coordination

• Plan all field level monthly CCCM meetings, review meeting minute formats, and raise any urgent issues to the Camp Management-Manager.
• The Coordination of all humanitarian actors present in the target camps, at camp level with participation from beneficiaries and through individual meetings/communication as well as during cluster meetings.
• Identification of beneficiary needs through participating in FGDs & assessments with Community Based Groups.
• Administer meetings with CMC whenever necessary on a monthly or ad hoc basis.
• Capacity building & Community mobilisation
• Develop close routes of communication with camp populations, inclusive of women, youth, elderly, people with disabilities etc.
• Maintaining close relationship with key leadership structuresto ensure adequate understanding of community dynamics.
• Lead trainings of staff members both Sittwe-based and field-based in addition to spearheading CCCM trainings for CMC members and service providers.

Reporting

• Organize the CCCM team to produce regular reports on camp activities
• To assist Camp Management-Manager with the creation of donor reports including monthly, quarterly, interim and end of project reports.
• ·Monitor program budget lines assisting team members in utilizing appropriate budget lines for procurement requests and cash advances.
• Regular progress reporting to the Camp Management-Manager .

Qualifications and minimum requirements:

• Education degree in relevant field, university degree a plus (BA/BSc) required
• Fluent in English both written and verbally required
• At least 3 years’ relevant experience working with a humanitarian agency required
• Knowledge & experience of CCCM highly desirable
• Experience in coordinating and negotiating with difficult stakeholder highly desirable
• Demonstrated leadership & staff management experience highly desirable
• Excellent interpersonal and communication skills as well as cultural sensitivity;
• Demonstrated ability to build trusting relationships with communities;

Skills:

Professionalism;

• Strong ability to work in teams;
• Excellent written and oral communication skills;
• Ability to work well under pressure;
• Understanding of the main principles governing internally displaced persons;
• Good knowledge of word processing software (Word, Excel, PowerPoint, email);
• Excellent report drafting skills.

Offer:

Starting date of employment: (15th-Jan-2020)
Salary: Competitive salary according to SHI salary scale.

This position is open for Nigerian Nationals only. SHI strongly advocates for equal opportunity and promotes a diversified and inspiring working environment. Therefore, qualified candidates of ethnic minorities and women are strongly encouraged to apply.

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Job Type Contract
Qualification BA/BSc/HND
Experience1 year
Location Borno
Job Field Engineering / Technical
Closing Date: 10th-Jan-2020
About the Job
This position falls under the direct management of SHI's CCCM Team Leader and CCCM Program Manager
SHI's CCCM Site Facilitator will play an integral part of the camp management team of ensuring that all inhabitants of the camp are living a safe, secured and dignified life. Under the Direct line Supervision of the CCCM Team Leader, the CCCM SITE FACILITATOR is responsible for the collecting of quantitative, Qualitative and Spatial Data using Kobo and other tools.
He/She will facilitate focus groups discussions and key informant interviews and conduct HH, Individuals, and Community level questionnaires in order to feed the CCCM department Database at every stage of the Project.
Core Functions / Responsibilities
Your main duties and responsibilities will be:

• Any other tasks needed to support CCCM team members, to inform CCCM activities and to ensure the success of the SHI CCCM objectives.
• Reporting to supervision made by the database assistant, by participating in Site Facilitating/ assessment/ tracking/ reporting tools design but also to the global IM and sharing processes implemented by SHI.
• Responsible for conducting interview and collect data from respondents at the household, individual and community level using Kobo on smart phones.
• Responsible for ensuring that respondent are accurately targeted in accordance with direction given by supervisors, and that data meets minimum quality standards.
• Responsible for identifying and organizing respondents for focus group discussion, facilitating or co-facilitating the discussion and recording results.
• The Site Facilitator will be responsible of feeding camp site mapping and to provide updated information on services, facilities, population through GPS location.
• Responsible for registration at the Reception Centre, liaise and meet with Assessment Agencies and partners for data sharing purpose/harmonization of processesrnEssential Qualifications and Experience

Moreover, we also expect the following:

• Completion of university Degree in Database, Humanities, Social Studies, or another relevant degree
• Minimum one year of experience in international and/or local NGO; ideally involved in the direct implementation of field level humanitarian assistance to refugees or IDPs.
• Experience in community services, women empowerment, youth activities, protection, distribution or registration.rnEssential

knowledge and skills:

• Extensive knowledge of Nigerian displacement context.
• Excellent communication skills.
• Excellent interpersonal and team-playing skills.
• Highly flexible, with the ability to use initiative.
• Ability to work in a multi-cultural environment.
• Commitment to humanitarian principles and values.
• Understanding of gender, protection and human rights.
• Commitment to promoting gender equality.

Preferred experience:

• Proven professional experience working with NGO at a relevant position e.g enumerator, Site Facilitator, field and community worker.
• Experience working for NGOs and/ or in Camp setting
• Experience using Kobo, or other mobile data collection technology
• Experience Working in the Northeast Nigeria
• Experience in Facilitating FGDS or KIIS, or the ability to learn rapidly
• Experience collecting information using hand-held GPS devices
• Positive attitude and a willingness to learn
• Written and spoken fluency in English, Hausa or Kanuri; additional fluency in other local languages preferred
• Ability and Willingness to follow instructions.