CCCM Manager at Smiling Hearts Initiatives International

About the job  

The CCCM Manager has the overall responsibility for implementation, technical quality and harmonization/ standardization of CCCM work in all sites where SHI works to support the NEMA/SEMA in managing refugee camps in Bangladesh. He/she ensures information flows on CCCM programming to and from the field, ensuring learning across all sites/zones for program quality. He /She represent SHI on CCCM/Site Management issues in relation with UNHCR, IOM and NEMA/SEMA in regards to the emergencies response

Your main duties and responsibilities will be: 

The responsibilities listed in the JD are not exhaustive and may be readjusted according to operational needs but will remain in line with the overall purpose of the role. 

 Programming and Coordination

• Provide direct management and technical guidance to the CCCM team
• Support the CCCM Team to ensure that SHI is implementing high quality site management support programming in accordance with international standards and best practices;
• Lead on SHI Borno’s CCCM strategy, under the guidance of the Area Manager; 
• Identify gaps and needs in CCCM programme in SHI sites;
• Promote a participatory approach (engagement of affected population) to CCCM and service provision in the camps/sites;
• Ensure program standardization and sharing of experiences, lessons learned, and good practices across SHI-supported sites;
• Manage CCCM-related information flow to and from field sites, including updates to and from the sector/IOM; 
• Advocate for relevant and standardized information sharing, working with the sector and other humanitarian partners; 
• Quality assurance of proposals, donor reports, site reports, advocacy and policy notes and other CCCM reports;
• Lead on the proposal developments and donor reports for CCCM; 
• Work closely with the Head of Programs (HoP) to ensure that all CCCM activities are being appropriately monitored and evaluated;
• Work closely with other sector program managers (Protection, Community Infrastructure) to ensure integration between sectors in SHI programmes;
• Take the lead on standardization of effective data collection, using online systems (Kobo toolbox), and standardize M&E practices

Representation 

• Represent SHI in Site Management sector, including participation in the SAG and play a role in the development of the site management strategy for the response as a whole; 
• Stay up to date with donor strategies and practices within Borno and provide technical backstopping to the Area Manager and HoP in donor relations for CCCM;
• Represent SHI as CCCM lead vis a vis IOM, UNHCR,  and potential other partners

Management 

• Represent SHI in Site Management sector, including participation in the SAG and play a role in the development of the site management strategy for the response as a whole; 
• Stay up to date with donor strategies and practices within Borno and provide technical backstopping to the Area Manager and HoP in donor relations for CCCM;
• Represent SHI as CCCM lead vis a vis IOM, UNHCR, NEMA/SEMA and potential other partners
• Develop, update and monitor all the Project Management Tools (PMT) to ensure quality project management; 
• Ensure procurements are done in line with SHI procedures, manage budgets and flag any major changes in project implementation

Accountability

• Ensure that SHI’s CCCM programming meets accountability obligations and is carried out in accordance with the Core Humanitarian Standards; 
• Work with the Protection Manager to ensure protection mainstreaming in CCCM activities;

About you 

To be successful in this role you must have the following; 

Essential:  

• Minimum of 5 years’ relevant work experience in camp coordination and/or camp management in camp and camp like-settings
• Strong knowledge of and experience in CCCM programming in different contexts; Knowledge of the Northeast Emergency context is a plus. 
• Experience of both the cluster system and the IDPs coordination model. 
• Demonstrable successful track record of strategic programme development, capacity building and effective programme implementation and monitoring.
• Strong donor, government and partner engagement experiences, including experience of providing support to government camp management entities (Site Management Support or mentorship). 
• Experience and understanding of refugee and displacement issues. 
• Experience with capacity building, and in convening and facilitating trainings and workshops.
• Proven commitment to accountability and quality assurance.
• Excellent analytical and writing skills.
• Excellent interpersonal skills and demonstrated ability to establish effective and working relations with staff members and other stakeholders.
• Experience living and working in cross-cultural, multi-sector, insecure, and/or remote environments.
• Ability to work well under pressure and in adverse conditions.
• Substantial project management skills and experience.
• Knowledge of mobile data collection (kobo toolbox)
• Proficiency in common computer packages and financial software i.e. Word, Excel, PowerPoint.
• Fluency in written and spoken English

Desirable

• Knowledge of the Northeast context;
• CCCM ToT;   
• Experience in working on UNHCR and IOM grants;

We offer 

• Salary Level: Salary and conditions will be in accordance with SHI’s Terms of Employment.   
• Designation of Duty Station: Maiduguri   
• Start date: 15th January 2020