Job Opportunities at Deloitte Human Capital Consulting, West Africa

Job Purpose:

The Medical Laboratory Scientist – Stem Cell is responsible for executing, managing, and optimizing experiments related to stem cell biology, cellular reprogramming, differentiation, and regenerative medicine. The role holder is expected to conduct technical laboratory examinations, data analysis, and collaborate within a multidisciplinary research environment.

Core Responsibilities:

Experimental Design and Execution:

• Develop detailed experimental plans for stem cell research projects, including hypothesis formulation, protocol development, and timeline management.
• Optimize protocols for stem cell isolation, culture, expansion, differentiation, and maintenance.
• Perform advanced cell culture techniques, including maintenance of pluripotent and adult stem cell lines.
• Conduct cellular reprogramming using methods such as Yamanaka factors, episomal vectors, or chemical reprogramming.
• Differentiate stem cells into specific cell types (e.g., neurons, cardiomyocytes, hepatocytes) using established and novel protocols.
• Apply gene-editing techniques such as CRISPR/Cas9 for functional studies.
• Conduct immunocytochemistry, flow cytometry, and high-throughput screening assays to evaluate cellular phenotypes.

Quality Assurance and Laboratory Compliance:

• Ensure consistent and high-quality stem cell cultures by monitoring cell morphology, proliferation, and viability.
• Perform routine mycoplasma and contamination checks.
• Maintain compliance with institutional, national, and international ethical standards and guidelines (e.g., GMP, FDA, HFEA).
• Prepare and update risk assessments, standard operating procedures (SOPs), and safety protocols.

Data Collection and Analysis:

• Collect, document, and manage experimental data using electronic laboratory notebooks and data management software.
• Perform statistical analysis of experimental data to identify trends and validate hypotheses.
• Use bioinformatics tools for omics data analysis, including RNA-seq and single-cell sequencing data.
• Prepare detailed reports and visualizations of experimental findings for internal and external presentations.

Collaboration and Communication:

• Collaborate with interdisciplinary teams, including molecular biologists, bioinformaticians, and clinicians, to achieve project goals.
• Participate in lab meetings, brainstorming sessions, and collaborative research initiatives.
• Prepare research reports, grant applications, and manuscripts for peer-reviewed publications.
• Present findings at scientific conferences and symposiums.

Laboratory Management and Mentorship:

• Oversee laboratory inventory, including ordering and maintaining stocks of reagents, consumables, and equipment.
• Ensure proper maintenance and calibration of laboratory instruments.
• Train and supervise junior scientists, technicians, and interns in stem cell research techniques.
• Provide guidance and feedback to ensure the quality and reproducibility of experiments.

Qualifications

Educational Requirements

• Bachelor’s degree in  Microbiology, Medical Laboratory Science, Biology, Chemistry, Biochemistry or a related field
• Master’s degree in a related field is an added advantage.

Professional Requirements

• Certification as a Technologist or Specialist in Microbiology is an added advantage

Experience Requirements

• 1-4 years of experience in a stem cell laboratory setting, demonstrating progressive responsibility and expertise.
• Experience with advanced cell culture techniques (e.g., stem cell isolation, differentiation, characterization).
• Experience with molecular biology techniques (e.g., PCR, flow cytometry, immunohistochemistry).

Knowledge Requirements

• Deep knowledge of stem cell biology, including types of stem cells, their properties, and their potential applications.
• Expertise in advanced cell culture techniques, including stem cell isolation, culture, differentiation, and characterization.
• Strong understanding of molecular biology techniques such as PCR, flow cytometry, immunohistochemistry, and gene expression analysis.
• Knowledge of research design, data analysis, and scientific writing.
• Understanding of ethical and regulatory issues related to stem cell research.
• Knowledge of current advancements and trends in stem cell research.

Skill Requirements

• Technical Skills
• Analytical and Problem-Solving Skills
• Communication Skills
• Interpersonal Skills
• Attention to Detail
• Critical Thinking Skills
• Organizational Skills

Personal Abilities

• Professional attitude towards work.
• Shares the AMCE’s vision.
• Proactive and organized.
• Has personal and professional credibility and commands the respect of colleagues and peers. 
• Supportive and approachable and capable of inspiring confidence in staff members.
• Ability to adapt accordingly.
• High levels of honesty and integrity.

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Job Purpose:

Administrative Support:

• Manage schedules, appointments, and meetings for department staff.
• Prepare and distribute meeting agendas, minutes, and other relevant documentation.
• Handle incoming calls and emails, responding to inquiries and directing them appropriately.
• Maintain accurate records and documentation, including patient records, service logs, and inventory records.
• Prepare reports and presentations as required.

Operational Support:

• Assist with the day-to-day operations of the diagnostic services department.
• Coordinate with other departments within the health facility to ensure smooth service delivery.
• Manage inventory of supplies and equipment for the department.
• Assist with the procurement of supplies and equipment as needed.
• Maintain a clean and organized work environment.

Customer Service:

• Provide excellent customer service to patients, visitors, and other stakeholders.
• Address patient inquiries and concerns promptly and professionally.
• Assist patients with scheduling appointments and navigating the diagnostic services process.
• Ensure a positive and welcoming experience for all patients.
• Always maintain confidentiality of patient information.

Educational Requirements:

• Bachelor’s degree in business administration, Healthcare Administration, or a related field is preferred.

Professional Requirements:

• Certification in Medical Office Administration or a related field is a plus.

Experience Requirements:

• 2 years+ of experience in an administrative or customer service role, preferably in a healthcare setting.

Knowledge Requirements:

• Basic understanding of medical terminology.
• Knowledge of healthcare regulations and best practices.
• Familiarity with medical office procedures and protocols.
• Knowledge of customer service principles and techniques.
• Basic understanding of office equipment and software.

Skill Requirements:

• Excellent written and verbal communication skills. Strong interpersonal and customer service skills.
• Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), and other relevant software applications.
• Accuracy and speed in data entry and data management.
• Excellent customer service orientation with the ability to handle patient inquiries and concerns professionally and empathetically.

Personal Abilities:

• Ability to empathize with patients and their families.
• Shares the AMCE’s vision.
• Meticulous attention to detail in all aspects of patient care.
• Ability to manage stress and work under pressure.
• Ability to adapt to changing circumstances and unexpected challenges.
• Commitment to continuous learning and professional development.
• Proactive and results-oriented approach to work.
• Strong teamwork and collaboration skills.
• Ability to maintain confidentiality of patient information.

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Job Purpose

The Electrical/Mechanical Supervisor is responsible for overseeing and supervising the day-to-day maintenance and repair of all electrical and mechanical equipment within the health facility. The Electrical/Mechanical Supervisor ensures the safe and efficient operation of all building systems, including HVAC, plumbing, electrical, fire safety, and medical equipment. This position requires a strong understanding of building systems, a commitment to safety and quality, and the ability to effectively manage a team of technicians.

Core Responsibilities

Team Management

• Lead, supervise, and mentor a team of maintenance technicians.
• Assign tasks, monitor performance, and provide feedback to team members.
• Ensure team members are trained and equipped to perform their duties safely and effectively.
• Address team performance issues and resolve conflicts within the team.
• Foster a positive and productive work environment for the maintenance team.

Preventative Maintenance Oversight

• Oversee the development and implementation of preventative maintenance schedules for all electrical and mechanical equipment.
• Conduct regular inspections and ensure the timely completion of preventative maintenance tasks.
• Monitor equipment performance and identify potential issues before they become major problems.
• Ensure accurate records of all maintenance activities and equipment inspections are maintained.
• Lead the implementation of best practices for preventative maintenance.

Corrective Maintenance Oversight

• Oversee the diagnosis and troubleshooting of electrical and mechanical equipment malfunctions.
• Supervise the repair and replacement of faulty equipment, ensuring timely and effective resolution.
• Ensure all repairs and replacements are carried out safely and in compliance with relevant regulations.
• Lead the response to emergency repairs and equipment failures.
• Monitor and analyze maintenance costs to identify areas for improvement.

Educational Requirements

• Bachelor’s degree in Electrical/Mechanical Engineering or a related field.

Professional Requirements

• Professional certification/ membership of a relevant recognized professional body.
• Valid professional licenses and certifications (e.g., electrician license, HVAC technician certification) are an added advantage.

Experience Requirements

•  Minimum of 5 years’ experience in maintenance and repair of electrical and mechanical equipment in a healthcare or similar environment.

Competency Requirements

Knowledge Requirements

• In-depth knowledge of building codes, safety regulations, and industry best practices.
• Understanding of preventive maintenance principles and practices.
• Knowledge of building management systems (BMS).
• Knowledge of relevant maintenance software and tools.
• Understanding of healthcare facility operations and requirements.

Skill Requirements

• Strong knowledge of electrical, mechanical, and plumbing systems. Proficiency in troubleshooting and repairing electrical and mechanical equipment. Knowledge of building automation systems (BAS).
• Strong understanding of safety regulations and procedures. Ability to identify and mitigate safety hazards.
• Excellent written and verbal communication skills. Ability to communicate effectively with colleagues, supervisors, and other stakeholders.
• Strong analytical and problem-solving skills to diagnose and troubleshoot equipment malfunctions.
• Excellent organizational and time management skills. Ability to prioritize tasks and meet deadlines.

Personal Abilities

• Ability to empathize with patients and their families.
• Shares the AMCE’s vision.
• Meticulous attention to detail in all aspects of patient care.
• Ability to manage stress and work under pressure.
• Ability to adapt to changing circumstances and unexpected challenges.
• Commitment to continuous learning and professional development.
• Proactive and results-oriented approach to work.
• Strong teamwork and collaboration skills.
• Strong problem-solving and decision-making skills.
• High level of attention to detail and accuracy.
• Strong commitment to safety and a proactive approach to safety management.

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Job Purpose

The Facilities Officer will be responsible for ensuring the seamless operation, maintenance, and optimization of all facilities within the healthcare facility. This includes managing the physical infrastructure, utilities, and related systems to ensure a safe, clean, and functional environment that supports the provision of world-class medical services. The role holder will also play a key role in ensuring compliance with safety, regulatory, and operational standards while driving cost efficiency and sustainability in facility management operations.

Core Responsibilities

Infrastructure Maintenance and Management

• Conduct regular inspections and ensure the proper maintenance of all physical infrastructure, including patient care areas, diagnostic centers, and specialized medical units such as cardiovascular, oncology, and hematology departments.
• Coordinate repairs and renovations to ensure the uninterrupted operation of critical healthcare services, with minimal disruption to patient care.
• Maintain an accurate asset register for medical and non-medical infrastructure, ensuring timely updates and adherence to operational guidelines.
• Ensure that all medical and diagnostic facility systems, including power supply and climate control systems, are operational and compliant with industry standards.
• Oversee and implement preventive maintenance schedules for specialized medical equipment and building infrastructure.

Health, Safety, and Environment (HSE) Compliance

• Ensure strict adherence to HSE regulations, with a focus on maintaining sterile and hazard-free environments in critical healthcare areas.
• Conduct routine risk assessments and audits in all specialized units, including oncology and hematology laboratories, to identify and address potential safety issues.
• Develop and implement emergency response plans tailored to the healthcare environment, including evacuation procedures for operating rooms and intensive care units.
• Oversee the safe disposal of hazardous medical waste, ensuring compliance with environmental and regulatory standards.
• Train facility staff on safety procedures specific to high-risk healthcare areas, such as radiology and surgical suites.

Utilities and Energy Management

• Monitor and manage utilities critical to healthcare operations, such as water supply for dialysis units, uninterrupted power for operating rooms, and HVAC systems for infection control.
• Ensure operational readiness of backup power systems, such as generators and UPS, to maintain life-critical services during outages.
• Implement energy-saving initiatives while maintaining the operational requirements of specialized medical equipment.
• Coordinate with utility providers to address issues and ensure continuous supply to critical healthcare areas.
• Maintain detailed records of utility performance and provide insights for operational improvements.

Vendor and Contract Management

• Liaise with vendors and service providers for the supply and maintenance of medical and non-medical equipment, ensuring quality and compliance with healthcare standards.
• Negotiate and manage contracts for specialized services, such as biomedical equipment maintenance, ensuring timely delivery of services.
• Conduct performance reviews of vendors servicing critical areas, such as diagnostic imaging or oncology units, to ensure adherence to SLAs.
• Maintain a robust database of approved vendors for specialized healthcare operations.
• Resolve vendor disputes promptly to prevent disruption in the delivery of essential healthcare services.

Operational Efficiency and Reporting

• Liaise with vendors and service providers for the supply and maintenance of medical and non-medical equipment, ensuring quality and compliance with healthcare standards.
• Negotiate and manage contracts for specialized services, such as biomedical equipment maintenance, ensuring timely delivery of services.
• Conduct performance reviews of vendors servicing critical areas, such as diagnostic imaging or oncology units, to ensure adherence to SLAs.
• Maintain a robust database of approved vendors for specialized healthcare operations.
• Resolve vendor disputes promptly to prevent disruption in the delivery of essential healthcare services.

Educational Requirements

• Bachelor’s degree in Engineering, Architecture, Estate Management, or a related field.

Professional Requirements

• Knowledge of HSE standards and compliance regulations in a healthcare environment.
• Proficiency in using facility management software and tools.
• Familiarity with energy management and sustainability practices. Membership in relevant professional organizations.

Experience Requirements

• 3 years of experience in facility management, preferably in a healthcare or high-standard operational setting.
• Proven experience in managing vendors and contractors.
• Demonstrated ability to oversee complex maintenance and infrastructure projects.

Competency Requirements

Knowledge Requirements

• Comprehensive knowledge of building systems, including HVAC, electrical, plumbing, and medical utilities.
• Awareness of local and international facility management regulations.

Skill Requirements

• Strong project management and organizational skills.
• Excellent communication and interpersonal skills.
• Analytical skills for problem-solving and decision-making.
• Proficiency in computer-aided facility management (CAFM) systems and Microsoft Office Suite.
• Budgeting and financial management skills.

Personal Abilities

• Professional attitude towards work
• Shares the AMCE’s vision.
• Proactive and organized.
• Has personal and professional credibility and commands the respect of colleagues and peers. 
• Supportive and approachable and capable of inspiring confidence in staff members
• Ability to adapt accordingly.
• High levels of honesty and integrity

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Job Purpose

The Biomedical Technician will be responsible for ensuring the optimal performance, safety, and compliance of all medical equipment within the healthcare facility. The role holder will focuses on the installation, inspection, calibration, maintenance, and repair of medical devices and equipment used in cardiovascular, oncology, hematology, diagnostic services, and general medical and surgical services. The role holder will collaborate with clinical staff to ensure equipment reliability and providing technical support for the seamless operation of the medical facility.

Core Responsibilities

Equipment Installation and Setup    

• Evaluate the installation sites for suitability, including power requirements, spatial compatibility, and environmental conditions, to ensure readiness for medical equipment deployment.
• Assemble and install various medical devices, such as diagnostic imaging machines, patient monitors, infusion pumps, and surgical equipment, according to manufacturer specifications.
• Perform comprehensive functional testing of newly installed equipment, verifying operational accuracy and calibrating devices to meet clinical standards.
• Prepare detailed documentation, including installation logs, user manuals, and technical configurations, for future reference and compliance audits.
• Provide practical training sessions and demonstrations to healthcare professionals, ensuring they are proficient in the safe and effective operation of the equipment.

Maintenance and Repairs

• Develop and implement detailed preventive maintenance schedules to ensure equipment remains in optimal working condition and complies with regulatory standards.
• Conduct advanced troubleshooting using diagnostic tools to accurately identify malfunctions or inefficiencies in medical devices.
• Execute repairs on defective equipment components, replace worn-out parts, and ensure all replacements align with the original manufacturer’s specifications.
• Maintain meticulous records of all maintenance activities, including dates, actions taken, parts used, and the condition of equipment before and after servicing.
• Respond swiftly to urgent repair requests, ensuring minimal downtime and continuity of critical healthcare services.

Compliance and Safety

• Ensure all medical devices comply with local and international safety regulations, including ISO 13485, FDA, IEC, and other relevant standards.
• Conduct routine inspections and audits of medical equipment to assess performance and adherence to safety standards.
• Identify and mitigate potential safety risks associated with faulty or improperly used medical devices, ensuring a safe environment for patients and staff.
• Collaborate with regulatory bodies during audits, inspections, and certification processes to maintain operational compliance.
• Assist in developing and updating safety policies, protocols, and standard operating procedures (SOPs) for equipment usage and management.

Operational Support

• Provide immediate technical support to healthcare professionals during the use of complex medical devices, such as CT scanners, linear accelerators, and blood analyzers.
• Monitor the performance and usage of equipment over time, providing recommendations for upgrades, replacements, or decommissioning.
• Liaise with manufacturers and vendors for warranty services, advanced troubleshooting, and the procurement of specialized parts or consumables.
• Collaborate with the procurement team to evaluate and recommend new technologies that align with the facility’s strategic goals and clinical needs.
• Develop contingency plans and ensure the availability of backup devices or systems for critical medical services.

Quality Assurance and Training

• Implement and oversee regular calibration programs to ensure devices deliver accurate and reliable results.
• Analyze equipment performance data to identify trends, anticipate failures, and optimize maintenance schedules.
• Conduct periodic refresher training sessions for staff to reinforce best practices in equipment handling and preventive maintenance.
• Maintain detailed records of quality assurance activities, such as calibration reports, safety inspections, and training logs, for accreditation purposes.
• Participate in quality improvement initiatives by providing feedback on equipment performance, suggesting upgrades, and implementing industry best practices.

Educational Requirements

• HND/Diploma in Biomedical Technology, Electrical/Electronics Engineering, or a related field.  

Professional Requirements

• Membership in relevant professional bodies, such as the Association of Medical Engineers and Technologists (AMET), is an advantage.

Experience Requirements

• Minimum of 3years experience in the installation, maintenance, and repair of medical equipment. 
• Experience in a healthcare facility specializing in cardiovascular, oncology, or diagnostic services is an added advantage

Competency Requirements

Knowledge Requirements

• Comprehensive understanding of medical devices, including diagnostic, therapeutic, and monitoring equipment.
• Familiarity with electrical, mechanical, and software components of biomedical devices.
• Awareness of patient safety protocols and infection control practices

Skill Requirements

• Proficiency in troubleshooting and repairing biomedical equipment.
• Competence in using diagnostic and calibration tools.
• Strong organizational skills for maintaining equipment logs and inventories.
• Excellent verbal and written communication for reporting and training.
• Ability to interpret technical manuals and engineering drawings.

Personal Abilities

• Professional attitude towards work
• Shares the AMCE’s vision.
• Proactive and organized.
• Has personal and professional credibility and commands the respect of colleagues and peers. 
• Supportive and approachable and capable of inspiring confidence in staff members
• Ability to adapt accordingly.
• High levels of honesty and integrity

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Job Purpose

The Electrical/Mechanical Engineer is responsible for ensuring the optimal functioning of all electrical and mechanical systems within the healthcare facility. The Electrical/Mechanical Engineer will play a critical role in maintaining a safe and efficient operating environment for patients, staff, and visitors. This includes proactive maintenance, troubleshooting, and repair of electrical, mechanical, and building systems to ensure their optimal performance and compliance with safety standards.

Core Responsibilities

Preventative Maintenance

• Conduct regular inspections and preventative maintenance on all electrical and mechanical equipment (e.g., HVAC systems, generators, elevators, medical equipment).
• Develop and implement preventative maintenance schedules.
• Monitor equipment performance and identify potential issues proactively.
• Ensure adherence to all relevant safety regulations and industry best practices.
• Maintain accurate records of all maintenance activities and equipment performance.

Corrective Maintenance

• Diagnose and troubleshoot malfunctions in electrical and mechanical systems.
• Perform timely repairs and corrective maintenance to ensure equipment functionality.
• Coordinate with external contractors for specialized repairs or maintenance as needed.
• Ensure the safe and efficient operation of all building systems during and after maintenance activities.

• Document all repairs and corrective maintenance activities.

Emergency Response

• Respond promptly to emergencies such as power outages, equipment failures, and other critical situations.
• Coordinate with relevant personnel (e.g., security, nursing staff) during emergencies.
• Implement emergency procedures and ensure the safety of all occupants.
• Conduct regular emergency drills and training sessions for staff.
• Maintain a comprehensive emergency response plan for electrical and mechanical systems.

Educational Requirements

• Bachelor’s degree in electrical engineering, Mechanical Engineering, or a related field.

Professional Requirements

• Professional certification/ membership of a relevant recognized professional body.
• Certifications in relevant areas such as Building Automation Systems (BAS), HVAC, or other relevant fields are desirable.

Experience Requirements

• 3 - 5 years of experience in a relevant field, such as building maintenance, facility management, or healthcare engineering.

Competency Requirements

Knowledge Requirements

• In-depth knowledge of electrical and mechanical systems, including HVAC, plumbing, electrical distribution, fire safety systems, and building automation systems.
• Understanding of relevant safety regulations, codes, and standards.
• Knowledge of energy conservation principles and practices.
• Familiarity with building maintenance software and other relevant tools.

Skill Requirements

• Strong knowledge of electrical and mechanical systems (e.g., HVAC, plumbing, electrical distribution, fire safety systems). Proficiency in using diagnostic tools and equipment.
• Ability to diagnose and troubleshoot equipment malfunctions effectively. Ability to analyze data and identify areas for improvement.
• Ability to plan, organize, and execute projects on time and within budget.
• Excellent communication and interpersonal skills to interact effectively with colleagues, contractors, and other stakeholders.
• Strong knowledge and understanding of safety regulations and best practices.

Personal Abilities

• Ability to empathize with patients and their families.
• Shares the AMCE’s vision.
• Meticulous attention to detail in all aspects of patient care.
• Ability to manage stress and work under pressure.
• Ability to adapt to changing circumstances and unexpected challenges.
• Commitment to continuous learning and professional development.
• Proactive and results-oriented approach to work.
• Strong teamwork and collaboration skills.
• Strong problem-solving and decision-making skills.
• High level of attention to detail and accuracy.

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Job Description

The Medical Laboratory Scientist – Blood Banks is responsible for performing a wide range of laboratory procedures and testing focused on blood and blood products, ensuring safe transfusion practices and compliance with regulatory standards. The role holder will also be responsible for blood component preparation (e.g., red blood cell concentrates, platelets, plasma), blood typing and crossmatching, quality control testing, and maintaining accurate and comprehensive records.

Core Responsibilities

Technical Problem-Solving:

• Identify and resolve technical problems with laboratory equipment, reagents, and procedures.
• Escalate complex issues to supervisors or manufacturers when necessary.
• Collaborate with clinicians to address unusual cases or transfusion challenges.
• Provide expert recommendations based on serological findings.

Blood Bank Operations and Testing:

• Perform ABO and Rh typing, antibody screening, and cross-matching to ensure compatibility between donors and recipients.
• Investigate and resolve blood group discrepancies or unexpected antibody reactions.
• Analyse post-transfusion samples to identify adverse reactions.
• Report findings to the clinical team and provide recommendations for further management.
• Conduct advanced serological tests to identify and characterize alloantibodies or autoantibodies.
• Evaluate rare or complex serological cases using specialized techniques.

Staff Development:

• Train new staff, students, or residents in blood bank protocols and procedures.
• Conduct competency assessments and continuing education sessions for team members.

Data Management and Reporting:

• Ensure accurate and complete documentation of laboratory tests and procedures in the laboratory information system (LIS).
• Generate and analyze reports to monitor trends, usage, and incidents.
• Document and report adverse events, errors, and near-misses according to established protocols.

Blood Product Management:

• Maintain optimal levels of blood products, including whole blood, red cells, platelets, and plasma.
• Monitor expiration dates and ensure proper storage conditions according to regulatory standards.
• Ensure all blood products are correctly processed, labeled, and documented in compliance with regulatory requirements.
• Perform quality control checks on processed units.
• Handle specialized preparations such as irradiation or washing of blood products.

Quality Assurance and Regulatory Compliance:

• Ensure compliance with guidelines from regulatory bodies such as the FDA, AABB, CAP, or equivalent.
• Maintain accurate documentation and records for inspections and audits.
• Regularly calibrate, maintain, and validate laboratory equipment and reagents.
• Participate in proficiency testing and internal/external quality assessments.
• Assist in developing and updating standard operating procedures (SOPs) and protocols.

Qualifications

• Bachelor’s degree in Microbiology, Medical Laboratory Science, Pathology
• Master’s degree in a related field is an added advantage.
• Certification as a Technologist or Specialist in Microbiology is an added advantage
• 1-4 years of experience in a blood bank setting, demonstrating progressive responsibility and expertise.
• Demonstrated ability to perform basic blood bank procedures such as blood typing, antibody screening, and compatibility testing under close supervision.
• In-depth knowledge of blood bank principles, including blood collection, processing, storage, and transfusion.
• Comprehensive understanding of blood group systems, red cell antigens, antibodies, and blood compatibility testing.
• Knowledge of transfusion therapy, including indications, complications, and adverse reactions.
• Proficiency in various laboratory techniques, including serological testing and blood component preparation.

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Job Purpose

The Clinical Clerk/Medical Coder plays a vital role in supporting the efficient and accurate flow of patient information within the African Medical Center of Excellence (AMCE). This position involves a combination of administrative and clinical coding duties, ensuring the integrity and completeness of patient medical records for both clinical and financial purposes.

Core Responsibilities

Clinical Clerk Duties

• Accurately enter patient demographic and clinical data into the electronic health record (EHR) system.
• Prepare and assemble patient medical records for appointments, consultations, and other medical procedures.
• File and retrieve patient medical records as needed.
• Assist with the processing of requests for the release of medical information.
• Conduct basic data quality checks to ensure accuracy and completeness of information.

Medical Coding Duties

• Assign appropriate ICD-10-CM and CPT codes to diagnoses, procedures, and services rendered to patients.
• Review medical records for completeness and accuracy of documentation to support coding.
• Ensure compliance with all coding guidelines, regulations, and payer requirements.
• Participate in internal and external coding audits.
• Stay current with changes in coding guidelines, regulations, and medical terminology.

General Responsibilities

• Maintain confidentiality of all patient information.
• Provide excellent customer service to internal and external customers.
• Assist with other medical records-related tasks as assigned.

Educational Requirements

• Bachelor’s Degree in Healthcare Administration related field.

Professional Requirements

• Relevant certifications or licenses, such as a Certified Medical Assistant (CMA) certification is an added advantage.

Experience Requirements

• Minimum of 1 year experience as a Medical Clerk or in a related administrative role in a healthcare setting.
• Prior experience in a healthcare setting is often preferred, but not always required.
• Experience with medical terminology, electronic health records (EHR) systems, and other relevant software is also beneficial.

Competency Requirements

Knowledge Requirements

• Basic understanding of medical terminology, anatomy, and physiology.
• Familiarity with coding systems (preferred).
• Knowledge of NDPR and other relevant data privacy regulations.

Skill Requirements

• Proficiency in using EHR systems.
• Strong computer skills, including proficiency in Microsoft Office Suite (Word, Excel).
• Excellent typing and data entry skills.

Personal Abilities

• Shares the AMCE’s vision.
• Strong attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Excellent organizational and time-management skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively with physicians, nurses, and other healthcare professionals.
• Customer service orientation.

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Job Purpose

The Cancer Registry Officer plays a critical role in supporting cancer research, surveillance, and quality improvement at the African Medical Center of Excellence (AMCE). This position requires meticulous attention to detail, strong analytical skills, and a deep understanding of cancer registry principles and procedures. The incumbent will be responsible for collecting, abstracting, and maintaining accurate and comprehensive data on cancer cases within the facility.

Core Responsibilities

Case Finding and Abstraction

• Identify and abstract data on all new cancer cases diagnosed at AMCE from various sources, including patient medical records, pathology reports, and physician reports.
• Accurately abstract patient demographics, diagnosis, treatment, and follow-up information according to established cancer registry standards (e.g., SEER Program standards).
• Ensure data quality and completeness by conducting regular data reviews and quality assurance checks.

Data Entry and Management

• Enter abstracted data into the cancer registry database, ensuring accuracy and consistency.
• Maintain the integrity and confidentiality of all patient data.
• Generate reports and statistics on cancer incidence, trends, and outcomes

Data Analysis and Reporting

• Assist in the analysis of cancer registry data to identify trends and patterns in cancer incidence and outcomes.
• Prepare reports for internal and external stakeholders, including researchers, public health officials, and regulatory agencies.

Collaboration and Communication

• Collaborate with physicians, nurses, pathologists, and other healthcare professionals to obtain necessary information for case abstraction.
• Communicate effectively with internal and external stakeholders, including state and national cancer registries.

Professional Development

• Maintain knowledge of current cancer registry standards, guidelines, and best practices.
• Participate in professional development activities, such as conferences and workshops.

Educational Requirements

• Bachelor's degree in Health Information Management, Medical Records, or a related field (e.g., Public Health, Epidemiology) is preferred.

Professional Requirements

• Relevant training/certification in healthcare and health information management.

Experience Requirements

• 1 – 3 years’ experience as a Cancer Registrar or in a related field (e.g., medical records, data entry) is preferred.

Competency Requirements

Knowledge Requirements

• In-depth knowledge of cancer registry principles and procedures.
• Familiarity with cancer nomenclature and staging systems.
• Understanding of medical terminology, anatomy, and physiology.
• Knowledge of data privacy and confidentiality regulations

Skill Requirements

• Proficiency in using cancer registry software and databases.
• Proficiency in using EHR systems.
• Strong computer skills, including proficiency in Microsoft Office Suite (Word, Excel).
• Excellent data entry and typing skills.

Personal Abilities

• Strong analytical and problem-solving skills.
• Meticulous attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Excellent organizational and time-management skills.
• Ability to build and maintain effective working relationships with healthcare professionals.  
• Ability to maintain confidentiality and discretion.

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Job Purpose

The Facility Help Desk Supervisor is responsible for overseeing the day-to-day operations of the facility help desk team, ensuring efficient and effective resolution of facility-related issues reported by employees and tenants. The role holder will be responsible for providing exceptional customer service and maintaining a safe and productive work environment.

Core Responsibilities

Team Management and Supervision:

• Lead, supervise, and mentor a team of help desk technicians.
• Conduct performance reviews, provide feedback, and identify areas for improvement.
• Plan and manage staff schedules to ensure adequate coverage and efficient resource allocation.
• Identify training needs and conduct or coordinate training sessions to enhance team skills and knowledge.
• Resolve conflicts within the team and between team members and other departments.

Incident Management and Resolution:

• Oversee the tracking and resolution of all reported facility-related issues, including maintenance requests, equipment malfunctions, and emergency situations.
• Prioritize incidents based on severity and urgency, escalating critical issues to appropriate personnel.
• Conduct root cause analysis of recurring issues to identify and implement preventative measures.
• Maintain accurate and up-to-date records of all incidents and resolutions.

Customer Service and Communication:

• Provide excellent customer service to all internal and external customers, ensuring prompt and courteous assistance.
• Effectively communicate with clients, vendors, and other stakeholders regarding facility-related issues.
• Communicate effectively with clients and internal departments to resolve issues promptly and effectively.

Service Level Agreements (SLAs) Management:

• Establish and monitor service level agreements for all help desk services, ensuring timely resolution of incidents.
• Ensure that the help desk team meets or exceeds established service level agreements.
• Analyze SLA performance data to identify areas for improvement and optimize service delivery.

Process Improvement:

• Continuously identify and implement process improvements to enhance the efficiency and effectiveness of help desk operations.
• Streamline workflows and procedures to improve response times and reduce resolution times.
• Evaluate and implement new technologies and tools to improve help desk efficiency (e.g., help desk ticketing systems, knowledge base).

Facility Management Support:

• Provide support to facility management teams in various areas, such as preventative maintenance, space planning, and move management.
• Manage relationships with external vendors, such as contractors and service providers.
• Assist in developing and implementing emergency preparedness plans and procedures.

Reporting and Analysis:

• Generate regular reports on help desk performance, including incident volume, resolution times, and customer satisfaction.
• Analyze data to identify trends, identify areas for improvement, and make data-driven decisions.
• Prepare reports for management on the overall performance of the facility help desk.

Educational Requirements

• Bachelor’s degree in Business Administration, Information Technology, or Facilities Management, or a related field

Professional Requirements

• Professional certification/membership of a relevant recognized professional body.

Experience Requirements

• Minimum of 5 years experience in a similar role.

Competency Requirements

Knowledge Requirements

• Strong understanding of customer service principles and best practices.
• Basic understanding of computer hardware and software, networking concepts, and troubleshooting techniques.
• Knowledge of basic facility management principles, including maintenance, safety, and security.
• Understanding of principles and best practices for IT service management.

Skill Requirements

• Leadership Skills
• Communication Skills
• Technical Skills
• Problem-Solving Skills
• Decision-Making Skills
• Organizational Skills
• Time-Management Skills
• Customer Service Orientation
• Teamwork Skills

Personal Abilities

• Professional attitude towards work.
• Shares the AMCE’s vision.
• Proactive and organized.
• Has personal and professional credibility and commands the respect of colleagues and peers. 
• Supportive and approachable and capable of inspiring confidence in staff members.
• Ability to adapt accordingly.
• High levels of honesty and integrity.

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Job Purpose

The Mechanical Technician plays a crucial role in ensuring the smooth and efficient operation of the African Medical Center of Excellence (AMCE) by maintaining and repairing essential mechanical systems. This position requires a strong understanding of mechanical principles, a commitment to safety, and the ability to work independently and as part of a team.

Core Responsibilities

Maintenance and Repair:

• Perform preventative maintenance and repairs on a variety of mechanical systems, including HVAC systems (heating, ventilation, and air conditioning), Plumbing systems (pipes, fixtures, drainage), Medical gas systems (oxygen, nitrous oxide), Elevators and escalators, Pumps and compressors and Building automation systems.
• Troubleshoot and diagnose mechanical malfunctions, identifying and resolving issues promptly and effectively.
• Perform emergency repairs as needed to minimize disruptions to hospital operations.

Safety and Compliance:

• Adhere to all relevant safety regulations, including OSHA standards and hospital safety protocols.
• Ensure the safe operation and maintenance of all mechanical systems.
• Conduct regular safety inspections and implement corrective actions as needed.
• Use and maintain appropriate safety equipment (e.g., PPE).

Project Support:

• Assist in the installation and commissioning of new mechanical equipment.
• Participate in facility improvement projects as needed.

Record Keeping and Reporting:

• Maintain accurate records of all maintenance and repair activities.
• Prepare reports on the status of mechanical systems and equipment.

Customer Service:

• Provide excellent customer service to internal customers (departments, staff) by promptly responding to maintenance requests and concerns.
• Build and maintain positive relationships with colleagues and other departments.

Educational Requirements

• HND/Diploma in Mechanical Engineering or a related field.

Professional Requirements

• Relevant certifications in the field of engineering (e.g., HVAC certifications, welding certifications)

Experience Requirements

• Minimum of 3 years’ experience as a Mechanical Technician in a healthcare or similar environment (hospital, clinic, commercial building).
• Experience with HVAC systems, plumbing systems, and other building mechanical systems.

Competency Requirements

Knowledge Requirements

• Strong understanding of mechanical principles (hydraulics, pneumatics, thermodynamics).
• Ability to read and interpret blueprints, schematics, and technical manuals.
• Strong awareness of safety hazards and the importance of following safety protocols.

Skill Requirements

• Ability to troubleshoot and diagnose mechanical problems effectively.
• Think critically to anticipate potential problems and prevent future issues.
• Proficiency in using hand and power tools.
• Ability to clearly and concisely document work performed.

Personal Abilities

• Problem-solving and analytical skills.
• Attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Effective communication and interpersonal skills.
• Strong work ethic and commitment to safety.
• Shares the AMCE’s vision.

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Job Purpose

The Machine Mechanics Officer will be responsible for ensuring the optimal functionality, maintenance, and repair of mechanical equipment and machinery used within the healthcare facility. The role holder will guarantee the uninterrupted operation of essential medical and non-medical machinery, contributing to the delivery of world-class healthcare services.

Core Responsibilities

Equipment Maintenance and Optimization

• Develop and implement a robust preventive maintenance program for all medical and non-medical equipment, ensuring machines operate at peak performance. This includes daily inspections, lubrication, cleaning, calibration, and testing of components.
• Conduct scheduled inspections to identify signs of wear, tear, or potential failure in mechanical components and address issues before they escalate.
• Optimize the performance of key mechanical systems such as HVAC systems, power generators, elevators, and medical equipment to reduce energy consumption and operating costs.
• Ensure that all equipment adheres to regulatory standards and manufacturer guidelines by performing routine functionality and safety tests.
• Maintain accurate and up-to-date records of maintenance schedules, inspection reports, and service histories for all equipment.

Troubleshooting and Repair

• Use advanced diagnostic tools and software to pinpoint mechanical, hydraulic, pneumatic, and electrical faults in equipment.
• Respond rapidly to equipment breakdowns, prioritizing repairs for critical machinery such as patient monitoring systems, sterilizers, and diagnostic equipment.
• Investigate recurring issues to identify underlying causes and recommend long-term solutions to prevent reoccurrence.
• Select, procure, and install high-quality spare parts for worn-out or damaged components to restore equipment functionality.
• Document all repair activities, including details of faults identified, actions taken, parts replaced, and downtime experienced.

Compliance and Safety Standards

• Stay updated on healthcare regulations, such as ISO 13485 and ASHRAE standards, and ensure all equipment complies with these requirements.
• Conduct regular safety audits of mechanical systems, including fire suppression systems, to identify and mitigate hazards.
• Implement risk management strategies to address equipment-related risks, ensuring the safety of operations in critical areas like surgery and diagnostics.
• Investigate mechanical failures or safety incidents, report findings to management, and implement corrective measures.
• Educate healthcare staff on proper equipment usage, handling, and safety protocols to minimize misuse and accidental damage.

Medical Equipment Support

• Assist in maintaining and calibrating critical medical machinery, such as diagnostic imaging equipment, infusion pumps, and ventilators.
• Collaborate with biomedical engineers to address performance issues in life-support equipment.
• Ensure all mechanical systems linked to medical equipment are functioning at optimal levels.
• Provide technical support during the installation and commissioning of new medical equipment.
• Conduct training sessions for healthcare staff on the proper use and care of mechanically operated medical equipment.

Continuous Improvement and Reporting

• Identify opportunities for enhancing the performance and efficiency of mechanical systems.
• Stay updated on advancements in mechanical technologies and recommend upgrades as needed.
• Prepare and submit periodic reports on maintenance activities, equipment status, and repair costs.
• Support the development and execution of departmental improvement initiatives.
• Foster a culture of continuous learning and innovation within the maintenance team.

Educational Requirements

• HND/Diploma in Mechanical Engineering or a related field.

Professional Requirements

• Training or certification in mechanical systems maintenance (e.g., HVAC, plumbing, or generator systems) is a strong advantage.
• Training in safety standards such as ISO 45001 or OSHA compliance is desirable.

Experience Requirements

• 3 years of experience in mechanical maintenance, preferably in a healthcare or similar high-stakes environment.
• Proven experience with the maintenance of critical mechanical systems such as HVAC, generators, and medical equipment.

Competency Requirements

Knowledge Requirements

• Comprehensive understanding of mechanical systems, including HVAC, plumbing, and energy systems.
• Familiarity with healthcare facility operations and the role of mechanical systems in supporting clinical functions.
• Knowledge of safety regulations, environmental standards, and compliance requirements.

Skill Requirements

• Proficiency in troubleshooting and repairing mechanical equipment.
• Ability to read and interpret technical drawings, schematics, and manuals.
• Excellent organizational and record-keeping skills.
• Proficient in using maintenance management software and tools.
• Strong communication and collaboration skills.

Personal Abilities

• Professional attitude towards work
• Shares the AMCE’s vision.
• Proactive and organized.
• Has personal and professional credibility and commands the respect of colleagues and peers. 
• Supportive and approachable and capable of inspiring confidence in staff members
• Ability to adapt accordingly.
• High levels of honesty and integrity

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Job Purpose

The HVAC Officer will ensure the optimal performance, maintenance, and functionality of all heating, ventilation, and air conditioning systems across the healthcare facility. This role holder will support a safe, comfortable, and compliant environment for patients, staff, and visitors by aligning HVAC operations with regulatory standards and healthcare-specific needs, especially in areas such as cardiovascular care, oncology, hematology, and surgical services.

Core Responsibilities

System Maintenance and Performance Optimization

• Conduct routine inspections and tests of all HVAC systems, including air conditioning units, chillers, boilers, air handlers, and ventilation systems, ensuring they meet operational standards.
• Diagnose and troubleshoot system malfunctions, such as temperature inconsistencies, airflow issues, or equipment failures, and implement corrective actions promptly.
• Maintain appropriate indoor environmental conditions, such as temperature, humidity, and air pressure, across critical areas like surgical suites, oncology wards, and diagnostic labs.
• Develop and execute a preventive maintenance schedule that minimizes equipment downtime and maximizes system performance.
• Ensure availability of spare parts and maintain an inventory of essential components to facilitate timely repairs and replacements.

Regulatory Compliance and Safety Standards

• Ensure all HVAC systems operate in compliance with healthcare-specific regulations, such as ASHRAE 170 (Ventilation in Healthcare Facilities) and local building codes.
• Collaborate with infection prevention and control teams to address HVAC requirements in isolation rooms, sterile areas, and other specialized environments.
• Conduct periodic risk assessments to identify and mitigate potential safety hazards associated with HVAC operations.
• Ensure proper handling and disposal of hazardous materials, such as refrigerants, in compliance with environmental standards.
• Maintain up-to-date documentation of system inspections, maintenance activities, and certifications for internal and external audits.

Energy Efficiency and Sustainability

• Monitor energy consumption of HVAC systems using building management systems (BMS) and identify opportunities for optimization.
• Implement energy-efficient technologies, such as variable refrigerant flow (VRF) systems, smart thermostats, and energy recovery ventilators.
• Evaluate and recommend retrofits or upgrades to aging HVAC systems to enhance energy efficiency and reduce carbon footprint.
• Conduct regular analysis of energy usage trends and develop strategies to reduce operational costs while maintaining system performance.
• Collaborate with facility management and sustainability teams to meet the healthcare facility’s environmental goals and compliance with green building certifications, such as LEED.

Emergency Response and Crisis Management

• Establish contingency plans to address unexpected HVAC failures, ensuring critical areas such as operating rooms and intensive care units remain functional.
• Act as the primary point of contact during HVAC-related emergencies, coordinating with internal teams and external vendors for immediate resolution.
• Develop and implement procedures for rapid system diagnostics and repairs during emergencies to minimize patient and operational impact.
• Ensure backup HVAC systems, such as generators and alternative cooling systems, are maintained and tested regularly.
• Document all emergency incidents, including the root cause analysis and implemented solutions, to improve future response plans.

Stakeholder Collaboration and Communication

• Collaborate with clinical teams to understand and address the unique HVAC needs of specialized services, such as negative pressure rooms or temperature-controlled drug storage.
• Coordinate with external contractors for the installation, upgrade, or major repair of HVAC systems, ensuring adherence to project timelines and quality standards.
• Provide regular training to staff on safe operation, basic troubleshooting, and maintenance practices for HVAC systems.
• Prepare and present comprehensive reports to management on system performance, issues, and strategic recommendations for improvement.
• Participate in cross-functional teams during facility renovations or expansions to provide technical expertise on HVAC system design and requirements.

Educational Requirements

• HND/Diploma in Mechanical Engineering, HVAC Engineering, or a related field.

Professional Requirements

• Proficiency in using HVAC diagnostic tools, software, and energy management systems.

Experience Requirements

• Minimum of 3 years of experience in HVAC operations, maintenance, or engineering, preferably in a healthcare environment.
• Demonstrated experience in managing HVAC systems for specialized environments (e.g., operating rooms, laboratories).
• Hands-on experience in energy efficiency projects or green building initiatives.

Competency Requirements

Knowledge Requirements

• Comprehensive understanding of HVAC systems, including chillers, air handlers, and ventilation systems.
• Knowledge of healthcare-specific HVAC requirements, such as infection control and indoor air quality standards.
• Familiarity with energy efficiency principles and sustainable building practices.
• Understanding of regulatory standards, such as ASHRAE, NFPA, and local healthcare facility codes.
• Proficiency in HVAC design, installation, and troubleshooting

Skill Requirements

• Strong analytical and diagnostic skills for system troubleshooting and optimization.
• Ability to use HVAC management software and tools effectively.
• Project management skills, including planning, execution, and monitoring of HVAC projects.
• Excellent communication and collaboration skills for working with diverse stakeholders.
• Strong organizational and time management skills.

Personal Abilities

• Professional attitude towards work
• Shares the AMCE’s vision.
• Proactive and organized.
• Has personal and professional credibility and commands the respect of colleagues and peers. 
• Supportive and approachable and capable of inspiring confidence in staff members
• Ability to adapt accordingly.
• High levels of honesty and integrity

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Job Purpose

The Transportation Manager is responsible for the overall management and oversight of all transportation services within the organization. The Transportation Manager will ensure the safe, efficient, and cost-effective transportation of staff and patients, while maintaining a high level of service quality and compliance with all relevant regulations. This position requires strong organizational, planning, and problem-solving skills, as well as a commitment to safety and customer service.

Core Responsibilities

Fleet Management

• Oversee the acquisition, maintenance, and disposal of the organization's fleet of vehicles.
• Implement and enforce vehicle inspection and maintenance schedules to ensure roadworthiness and safety.
• Manage the recruitment, training, and performance evaluation of drivers.
• Monitor fuel consumption, implement fuel efficiency measures, and manage fuel costs effectively.
• Implement and utilize vehicle tracking systems to monitor vehicle location, driver behavior, and fuel consumption.

Transportation Planning & Scheduling

• Develop and optimize transportation routes to ensure efficiency and minimize travel time.
• Schedule and dispatch vehicles for staff transportation, patient transportation, and other organizational needs.
• Coordinate transportation schedules with relevant departments, such as HR, Nursing, and Patient Services.
• Plan and prepare for emergency situations, such as natural disasters or medical emergencies.
• Maintain accurate transportation records and logs.

Driver Training & Safety

• Conduct or coordinate driver training programs on defensive driving, safety regulations, and customer service.
• Monitor driver performance and identify areas for improvement.
• Implement and enforce driver safety policies and procedures.
• Investigate and address any transportation-related accidents or incidents.
• Promote a culture of safety among drivers and passengers.

Educational Requirements

• Bachelor's degree in Transportation Management, Logistics, Business Administration, or a related field.

Professional Requirements

• Relevant certifications such as Certified Transportation Professional (CTP) or Certified Logistics Professional (CLP) are preferred.

Experience Requirements

• 5 - 7 years of experience in transportation management or a related field.

Competency Requirements

Knowledge Requirements

• In-depth knowledge of transportation regulations and safety standards.
• Knowledge of fleet management best practices.
• Understanding of risk management principles.
• Knowledge of customer service principles and best practices.

Skill Requirements

• Proficiency in Microsoft Office Suite, GPS tracking systems, fleet management software, and other relevant software.
• Strong analytical and problem-solving skills to analyze data, identify trends, and make informed decisions.
• Excellent written and verbal communication and interpersonal skills to effectively interact with drivers, passengers, and stakeholders.
• Strong customer service orientation with the ability to address passenger concerns and resolve issues promptly and effectively.

Personal Abilities

• Ability to empathize with patients and their families.
• Shares the AMCE’s vision.
• Meticulous attention to detail in all aspects of patient care.
• Ability to manage stress and work under pressure.
• Ability to adapt to changing circumstances and unexpected challenges.
• Commitment to continuous learning and professional development.
• Proactive and results-oriented approach to work.
• Strong teamwork and collaboration skills.
• Strong problem-solving and decision-making skills.
• High ethical standards and a commitment to safety and compliance

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Job Purpose:

The Phlebotomist is responsible for performing venipuncture and capillary punctures on patients of all ages to obtain blood samples for laboratory testing, blood donation or research purposes. The role holder will be responsible for ensuring the quality and integrity of blood samples while providing a comfortable and reassuring experience for patients.

Core Responsibilities:

Phlebotomy Procedures:

• Perform venipuncture procedures accurately and efficiently, selecting appropriate venipuncture sites and minimizing patient discomfort.
• Perform capillary punctures on infants, children, and adults as needed.
• Collect blood samples in the appropriate containers and volumes according to laboratory protocols.
• Perform special procedures such as arterial punctures (if certified) and blood cultures.

Sample Handling and Processing:

• Accurately label blood samples with patient identifiers and other relevant information.
• Handle and transport blood samples properly to maintain sample integrity.
• Centrifuge blood samples as required, adhering to laboratory protocols.
• Accurately enter patient information and test results into the laboratory information system (LIS).

Patient Care and Interaction:

• Accurately identify patients using multiple identifiers (e.g., name, date of birth, medical record number).
• Prepare patients for blood collection, including explaining the procedure, answering questions, and ensuring patient comfort.
• Communicate effectively with patients, addressing their concerns and ensuring a positive patient experience.
• Adapt procedures to accommodate the needs of patients of all ages, including infants, children, and geriatric patients.

Quality Control and Safety Management:

• Adhere to strict infection control procedures, including hand hygiene, the use of personal protective equipment (PPE), and proper disposal of biohazardous waste.
• Follow established quality control procedures and report any discrepancies or abnormalities.
• Ensure patient safety by following proper phlebotomy techniques and identifying and responding to adverse events.

Equipment Maintenance:

• Maintain and troubleshoot phlebotomy equipment, such as needles, syringes, and vacutainers.
• Ensure proper functioning uatomy supplies as needed.

Professional Development:

• Participate in continuing education courses to maintain professional competency and stay updated on new techniques and best practices.
• Participate in professional development activities to enhance skills and knowledge.

Educational Requirements:

• Bachelor’s degree in a healthcare related field

Professional Requirements:

• Basic Life Support (BLS) certification.

Experience Requirements:

• Minimum of 1 year demonstrated experience in phlebotomy including practical experience in venipuncture, capillary punctures, and special procedures.

Knowledge Requirements:

• Basic understanding of human anatomy and physiology related to blood circulation.
• Knowledge of medical terminology related to hematology and phlebotomy.
• In-depth knowledge of infection control principles and practices.
• Understanding of laboratory safety procedures and the use of personal protective equipment.
• Knowledge of various phlebotomy techniques, including venipuncture, capillary puncture, and arterial puncture.
• Knowledge of blood collection procedures for different types of tests.
• Understanding of patient care principles and the importance of providing a positive patient experience.

Skill Requirements:

• Proficiency in performing venipuncture on patients of all ages, including infants, children, and the elderly.
• Skill in performing capillary punctures accurately and efficiently
• Ability to handle and operate phlebotomy equipment, such as needles, syringes, vacutainers, and tourniquets, safely and effectively.

Personal Abilities:

• Professional attitude towards work.
• Shares the AMCE’s vision.
• Proactive and organized.
• Has personal and professional credibility and commands the respect of colleagues and peers. 
• Supportive and approachable and capable of inspiring confidence in staff members.
• Ability to adapt accordingly.
• High levels of honesty and integrity.

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Job Purpose

The Accident & Investigation Supervisor within the Operations Directorate will be responsible for overseeing all aspects of accident and incident investigations within the organization. This role will ensure timely, thorough, and objective investigations, identify root causes, recommend corrective actions, and promote a culture of safety across all facilities.

Core Responsibilities

Accident & Safety Program Management

• Develop and implement a comprehensive accident and incident investigation program, aligned with organizational safety goals and regulatory requirements.
• Establish clear procedures for reporting, investigating, and documenting accidents and incidents.
• Regularly review and update the accident investigation program to reflect best practices and lessons learned.
• Monitor the effectiveness of the program, identifying areas for improvement and implementing necessary changes.

Safety Culture Promotion

• Promote a culture of safety, emphasizing the importance of accident prevention and reporting.
• Conduct safety training and awareness programs for staff, educating them on accident reporting procedures and safe work practices.
• Collaborate with other departments to identify and address safety hazards, implementing preventive measures to reduce the risk of accidents.
• Encourage staff to actively participate in safety initiatives, fostering a proactive approach to accident prevention.

Incident Response and Scene Management

• Respond promptly to accident scenes, ensuring the safety of personnel and securing the area to preserve evidence.
• Conduct initial assessments of the accident scene, gathering preliminary information and identifying witnesses.
• Coordinate with security personnel, emergency responders, and other relevant parties as needed.
• Document the accident scene through photographs, videos, and detailed notes, capturing all relevant information.

Evidence Collection and Analysis

• Collect and preserve physical evidence related to accidents, following established chain-of-custody procedures.
• Conduct interviews with witnesses, gathering their accounts of the accident and documenting their statements.
• Analyze evidence to determine the sequence of events, identify contributing factors, and establish the root cause of the accident.
• Utilize various investigative techniques, such as root cause analysis and fault tree analysis, to identify underlying causes.

Follow-up and Corrective Actions

• Monitor the implementation of corrective actions recommended in accident investigation reports.
• Track the effectiveness of corrective actions, ensuring that they have addressed the root cause of the accident.
• Follow up with relevant departments to ensure that corrective actions are implemented in a timely manner.
• Evaluate the impact of corrective actions on accident rates and safety performance.

Job Specifications

Educational Requirements

• Bachelor’s degree in a related field.

Professional Requirements

• Professional certification in occupational safety and health (e.g., Certified Safety Professional, NEBOSH) is highly desirable.

Experience Requirements

• Minimum of 5 years of experience in security camera monitoring or a related field.
• Experience in a healthcare setting is an asset.

Competency Requirements

Knowledge Requirements

• Accident Investigation Methodologies
• Occupational Safety and Health Regulations
• Hazard Recognition and Assessment
• Incident Reporting and Documentation
• Evidence Collection and Preservation
• Interviewing Techniques
• Data Analysis and Trend Identification
• Report Writing and Communication
• Emergency Response Procedures

Skill Requirements

• Strong knowledge of accident investigation techniques and methodologies.
• Excellent analytical and problem-solving skills.
• Proficiency in conducting interviews and gathering information from witnesses.
• Ability to analyze data and identify trends.
• Excellent report writing and communication skills.
• Knowledge of relevant safety regulations and standards.

Personal Abilities

• Ability to empathize with patients and their families.
• Shares the AMCE’s vision.
• Meticulous attention to detail in all aspects of patient care.
• Ability to manage stress and work under pressure.
• Ability to adapt to changing circumstances and unexpected challenges.
• Commitment to continuous learning and professional development.
• Proactive and results-oriented approach to work.
• Strong teamwork and collaboration skills.
• Strong problem-solving and decision-making skills.
• High level of attention to detail and accuracy.
• Meticulous attention to detail and accuracy in all work.

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Job Purpose

The Generator/Plant Technician is responsible for the operation, maintenance, and troubleshooting of power generation equipment to ensure continuous and reliable power supply at AMCE. The role requires proactive monitoring of generators, adherence to safety protocols, and timely resolution of technical issues to support uninterrupted hospital operations.

Core Responsibilities

Generator Operation and Monitoring

• Operate and monitor generators, ensuring optimal performance and uninterrupted power supply to the facility.
• Conduct regular inspections of power generation systems to identify any signs of wear, malfunction, or inefficiency.
• Record operational parameters such as fuel levels, oil pressure, and voltage output to track generator performance.
• Ensure generators are started, stopped, or switched as required to meet operational needs during power outages.
• Maintain generator rooms in a clean and organized state, adhering to safety and cleanliness standards.

Maintenance and Repairs

• Perform routine maintenance tasks, including oil changes, filter replacements, and belt adjustments, to ensure equipment reliability.
• Identify and troubleshoot mechanical, electrical, or fuel-related issues in power generation equipment.
• Collaborate with the Maintenance Supervisor to schedule and oversee major repairs or servicing by external technicians.
• Maintain an inventory of spare parts and consumables required for generator maintenance and repairs.
• Document all maintenance and repair activities to ensure compliance with maintenance schedules and standards.

Emergency Power Management

• Respond promptly to power outages, ensuring the immediate activation of backup generators.
• Monitor load levels during generator operation to prevent overloading and ensure proper load distribution.
• Diagnose and resolve emergency power supply issues to minimize downtime and disruptions to hospital services.
• Communicate effectively with the Facilities Manager during emergencies to ensure swift resolution of power-related issues.
• Participate in emergency drills and provide input to improve the facility’s power management protocols.

Compliance and Safety

• Ensure all power generation equipment and operations comply with local, national, and organizational safety regulations.
• Perform risk assessments for generator operation and maintenance activities, implementing corrective actions as needed.
• Adhere to safety protocols when handling fuel, electrical components, and hazardous materials.
• Maintain detailed safety records and participate in regular safety audits and training sessions.
• Provide training to team members on generator safety practices and emergency response procedures.

Reporting and Documentation

• Prepare and submit daily, weekly, and monthly reports on generator performance and fuel consumption.
• Maintain accurate logs of operational parameters, maintenance activities, and incident reports.
• Track fuel usage and stock levels, ensuring timely requisition of fuel to avoid shortages.
• Document and report any incidents, equipment malfunctions, or safety concerns to the Maintenance Supervisor.
• Participate in meetings with the Facilities Manager to review performance metrics and suggest operational improvements.

Job Specifications

Educational Requirements

• Minimum of HND/Diploma in Electrical/Mechanical Engineering or related field.

Professional Requirements

• Relevant training or certification in generator operations, maintenance, or a related field is highly desirable.

Experience Requirements

• Minimum of 3 years of experience operating and maintaining generators or power plants, preferably in a healthcare or industrial setting.
• Familiarity with power generation systems, electrical components, and fuel management.

Competency Requirements

Knowledge Requirements

• In-depth knowledge of generator systems, electrical circuits, and fuel handling procedures.
• Understanding of safety regulations and protocols for power generation operations.
• Awareness of load distribution principles and emergency power management techniques.

Skills Requirements

• Strong troubleshooting and diagnostic skills to identify and resolve equipment issues effectively.
• Proficiency in using tools and equipment for generator maintenance and repair.
• Ability to read and interpret technical manuals, diagrams, and schematics.
• Excellent organizational skills for scheduling and documenting maintenance activities.
• Basic computer skills for data entry and report preparation.

Personal Abilities

• Professional attitude towards work
• Has personal and professional credibility and commands the respect of colleagues and peers. 
• Supportive and approachable.
• Ability to adapt accordingly.
• High levels of honesty and integrity
• High level of integrity and discretion in handling patient and clinical information.
• Exceptional interpersonal skills for collaboration with medical staff and stakeholders.
• Proactive problem-solving and decision-making abilities.
• Adaptability to evolving organizational needs and priorities.
• Commitment to excellence and continuous learning.

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Job Purpose

The Food/Catering Supervisor is responsible for overseeing the day-to-day operations of food preparation and service, ensuring that all meals meet the required quality, nutritional, and safety standards. The role will ensure smooth coordination among kitchen staff, maintain compliance with hygiene regulations, and provide support to the Food/Catering Manager in delivering high-quality catering services.

Core Responsibilities

Food Service Coordination

• Oversee meal preparation and service processes to ensure timely and accurate delivery of meals to patients, staff, and visitors.
• Monitor portion control, presentation, and adherence to set menu plans and dietary requirements.
• Ensure that food serving areas and equipment are clean, organized, and ready for operations at all times.
• Address and resolve service issues promptly to maintain high customer satisfaction.

Compliance and Quality Control

• Conduct regular inspections to ensure compliance with food safety, hygiene, and sanitation standards, including Hazard Analysis and Critical Control Points (HACCP).
• Enforce adherence to health and safety protocols to prevent contamination or foodborne illnesses.
• Maintain accurate records of food safety inspections, temperature logs, and cleaning schedules.
• Support the implementation of quality improvement initiatives for the catering service.

Staff Supervision and Training

• Supervise kitchen and catering staff to ensure efficient workflow and adherence to standards.
• Coordinate staff schedules, ensuring adequate coverage during service times.
• Provide on-the-job training to staff on hygiene practices, food preparation, and customer service skills.
• Monitor staff performance and provide feedback to enhance team productivity and service quality.

Inventory and Resource Management

• Track inventory levels of food supplies, equipment, and cleaning materials to avoid shortages.
•  Assist in stock rotation to minimize waste and maintain freshness of ingredients.
•  Coordinate with the Food/Catering Manager on procurement needs and supplier relations.
•  Ensure proper storage of food and materials in line with safety standards

Communication and Reporting

• Act as a liaison between the catering team and healthcare staff to ensure dietary needs are communicated effectively.
• Report operational issues, such as equipment malfunctions or supply shortages, to the Food/Catering Manager.
• Document and report incidents related to food service or staff performance.
• Provide input on menu planning and service improvements based on feedback and observations.

Job Specifications

Educational Requirements

• Bachelor’s degree in Hospitality Management, Food Science, Nutrition, or a related field.

Professional Requirements

• Professional certification/ membership of a relevant recognized professional body is an added advantage.

Experience Requirements

• 5 years of experience in food service or catering management, preferably in a healthcare or institutional setting.

Competency Requirements

Knowledge Requirements

• Basic understanding of dietary needs for various medical conditions.
•  Knowledge of food safety regulations and hygiene protocols.
• Familiarity with kitchen equipment maintenance and inventory practices.
• Awareness of customer service principles in a healthcare environment.

Skills Requirements

• Ability to coordinate and manage catering operations effectively.
•  Strong organizational and time management skills.
•  Proficiency in monitoring food safety and hygiene compliance.
• Excellent interpersonal and communication skills.
• Competence in managing inventories and controlling food waste.
• Problem-solving skills to address operational challenges promptly.

Personal Abilities

• Ability to empathize with patients and their families.
• Strong attention to detail and a commitment to excellence.
• Ability to work collaboratively in a team-oriented environment.
•  Resilience and adaptability to a fast-paced healthcare setting.
• Commitment to continuous learning and professional development.

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Job Purpose

The Clinical Assistant provides direct support to healthcare professionals by preparing patients, maintaining equipment, and assisting during cardiovascular and theatre procedures. The role ensures the seamless delivery of high-quality care and operational efficiency within the cardiovascular and surgical units.

Core Responsibilities

Patient Preparation and Support

• Assist in preparing patients for cardiovascular diagnostic and surgical procedures, ensuring comfort and proper positioning.
• Provide clear pre-procedure instructions to patients, addressing concerns and ensuring they are mentally prepared.
• Monitor patient vitals before, during, and after procedures, alerting clinical staff of any abnormal findings promptly.
• Support patients in transitioning between clinical areas, ensuring safety and minimizing discomfort.
• Help maintain patient dignity and privacy by adhering to confidentiality and professional conduct standards.

Clinical and Procedural Assistance

• Assist surgeons and nurses by handing over instruments and supplies during cardiovascular and surgical procedures.
• Operate and maintain basic diagnostic and surgical equipment, ensuring they are functional and properly calibrated.
• Ensure the sterile field is maintained throughout procedures by adhering strictly to infection control guidelines.
• Aid in transferring and positioning patients during procedures to ensure optimal access and safety.
• Respond promptly to emergency situations during procedures by assisting in resuscitation or other critical tasks.

Equipment and Instrument Management

• Prepare, organize, and transport medical instruments and equipment to ensure timely availability during procedures.
• Perform routine checks on all clinical equipment, reporting any malfunctions or required repairs to the supervisor.
• Restock consumables and surgical supplies in procedure rooms to maintain uninterrupted clinical operations.
• Ensure proper sterilization and storage of instruments and equipment in compliance with infection control policies.
• Maintain accurate logs of instrument usage, sterilization cycles, and equipment servicing to support audits.

Documentation and Record Management

• Accurately document patient information, including pre- and post-procedure observations, in electronic medical records.
• Record all tasks performed during procedures, ensuring documentation is comprehensive and up to organizational standards.
• Maintain detailed logs of equipment and consumable usage to support inventory management and cost control.
• Prepare and submit incident reports promptly for any unusual events or deviations during clinical procedures.
• Assist in compiling and reviewing patient case files to ensure completeness and readiness for surgical team use.

Collaboration and Continuous Learning

• Collaborate with healthcare professionals to ensure seamless coordination of tasks during cardiovascular and surgical procedures.
• Participate actively in team meetings, sharing insights and feedback to improve procedural efficiency and patient outcomes.
• Attend training sessions and workshops to stay updated on best practices and advancements in cardiovascular care.
• Provide guidance and mentorship to newly recruited clinical assistants, fostering a culture of learning and excellence.
• Contribute to quality improvement initiatives by identifying areas for operational enhancement within the unit.

Educational Requirements

• Bachelor’s degree in the health field.
• Diploma or certification in Clinical Assistance, Health Science, or a related field.
• Training in basic life support (BLS) is mandatory

Professional Requirements

• Knowledge of cardiovascular and surgical procedures, including patient preparation and instrument handling.
• Familiarity with infection control and sterile techniques in a healthcare setting.

Experience Requirements

• Minimum of 1 year experience as a Clinical Assistant in a hospital or surgical environment.
• Experience in cardiovascular and theatre settings is highly desirable

Knowledge Requirements

• Basic understanding of cardiovascular diagnostic and surgical procedures, including patient preparation techniques.
• Knowledge of medical equipment, instrument handling, and proper sterilization techniques.
• Awareness of infection control and workplace safety standards in healthcare environments.

Skill Requirements

• Strong organizational skills to manage multiple tasks effectively in a high-pressure clinical setting.
• Attention to detail to ensure accuracy in preparing instruments, monitoring patients, and documenting tasks.
• Good communication skills to relay patient information and collaborate with clinical teams efficiently.
• Ability to operate and maintain basic clinical equipment used in cardiovascular and surgical procedures.
• Proficiency in using electronic medical record systems for documentation and information retrieval.

Personal Abilities

• Professional attitude towards work
• Shares the AMCE’s vision.
• Attention to Details
• Adaptability and Resilience
• Strong work ethic and dedication to maintaining high standards.
• Accountability
• Commitment to continuous improvement

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Job Purpose

The Ambulatory Care Nurse provides direct patient care to individuals undergoing diagnostic, preoperative, or postoperative treatment in an outpatient setting. The role ensures the delivery of high-quality, patient-centered care, focusing on cardiovascular health, while promoting swift patient recovery and satisfaction.

Core Responsibilities

Patient Assessment and Care Planning

• Perform comprehensive assessments of patients to identify health needs and develop individualized care plans accordingly.
• Monitor patient vitals and evaluate their condition to ensure stability and readiness for ambulatory procedures.
• Educate patients and families on care plans, providing clear instructions to facilitate recovery and promote independence.
• Review patient medical histories and collaborate with interdisciplinary teams to ensure personalized care delivery.
• Continuously assess patient progress, adjusting care plans as necessary to achieve optimal health outcomes.

Clinical Care Delivery

• Administer medications, perform wound care, and manage intravenous therapies under physician supervision and protocols.
• Provide skilled nursing care for patients recovering from cardiovascular diagnostic or minor surgical procedures.
• Ensure all medical interventions and treatments adhere to organizational and regulatory safety standards.
• Assist in coordinating and preparing patients for diagnostic and therapeutic procedures, ensuring comfort and readiness.
• Respond swiftly to medical emergencies in the ambulatory care ward, stabilizing patients until further care is provided.

Patient Education and Support

• Provide detailed education on post-discharge care, including medication management, wound care, and follow-up appointments.
• Counsel patients and families on lifestyle changes to improve cardiovascular health, including diet and exercise.
• Address patient concerns and anxieties, providing reassurance and guidance throughout their treatment journey.
• Encourage patient participation in decision-making processes regarding their care and recovery plans.
• Deliver culturally sensitive care by tailoring education and support to the diverse needs of patients and families.

Documentation and Reporting

• Maintain accurate and timely documentation of all patient interactions, treatments, and assessments in electronic health records.
• Report changes in patient conditions or unusual incidents promptly to the Ward Manager and other relevant staff.
• Ensure compliance with legal and ethical standards when handling confidential patient information and medical records.
• Prepare detailed shift reports to facilitate seamless care transitions between nursing staff.
• Participate in audits and quality improvement initiatives by providing accurate and comprehensive documentation.

Quality Improvement and Collaboration

• Participate actively in ward-based quality improvement programs to enhance the delivery of ambulatory care services.
• Collaborate with physicians, surgeons, and allied health professionals to provide holistic and coordinated patient care.
• Identify areas for improvement in patient care processes and propose innovative solutions to optimize outcomes.
• Support and mentor junior nursing staff and students by sharing expertise and promoting best practices in ambulatory care.
• Ensure adherence to infection control practices and safety measures to maintain a safe and hygienic environment.

Educational Requirements

• Bachelor’s degree in Nursing
• Registered Nurse
• Advanced Cardiac Life Support (ACLS) and Basic Life Support (BLS) certifications are mandatory.

Professional Requirements

• Active nursing license in the applicable jurisdiction.
• Specialized training or certification in cardiovascular nursing is an added advantage.
• Advanced Cardiac Life Support (ACLS) and Basic Life Support (BLS) certifications are mandatory.

Experience Requirements

• Minimum of 1 year nursing experience in an ambulatory care or cardiovascular setting.
• Experience in preoperative and postoperative care is preferred.

Knowledge Requirements

• In-depth knowledge of cardiovascular conditions, treatments, and best practices in ambulatory care nursing.
• Familiarity with preoperative and postoperative patient care protocols in cardiovascular procedures.
• Understanding of infection control standards and patient safety regulations in outpatient settings.

Skill Requirements

• Strong clinical assessment and critical-thinking skills to identify and address patient care needs effectively.
• Excellent communication skills to educate and engage patients, families, and interdisciplinary teams.
• Proficiency in using electronic health record (EHR) systems for accurate and timely documentation.
• Ability to prioritize and multitask efficiently in a fast-paced ambulatory care environment.
• Competence in emergency response, including administering CPR and managing medical emergencies promptly.

Personal Abilities

• Professional attitude towards work
• Shares the AMCE’s vision.
• Attention to Details
• Adaptability and Resilience
• Strong work ethic and dedication to maintaining high standards.
• Accountability
• Commitment to continuous improvement

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Job Purpose

The CSSD (Central Sterile Supply Department) Technician is responsible for the decontamination, sterilization, and preparation of medical instruments and equipment used in cardiovascular and theatre procedures. This role ensures that all surgical and diagnostic instruments meet the highest standards of hygiene, safety, and functionality to support optimal patient care and clinical outcomes.

Core Responsibilities

Sterilization and Decontamination

• Perform thorough cleaning, decontamination, and sterilization of surgical instruments following strict infection control protocols.
• Operate sterilization equipment like autoclaves and ultrasonic cleaners while ensuring consistent adherence to safety standards.
• Ensure all instruments are free from contaminants and appropriately stored to maintain sterility and readiness for use.
• Conduct daily performance checks and periodic testing of sterilization equipment to ensure proper functionality.
• Handle and dispose of biohazardous waste materials safely to prevent contamination and maintain regulatory compliance.

Instrument Management and Preparation

• Inspect surgical instruments meticulously for damage, wear, or malfunction before and after every sterilization cycle.
• Assemble comprehensive surgical trays, ensuring that all required instruments are properly organized for specific procedures.
• Maintain detailed inventory records of all instruments, ensuring timely replacement of worn or outdated equipment.
• Deliver sterile instruments to operating theatres promptly to support seamless cardiovascular and theatre operations.
• Monitor and restock CSSD supplies regularly to avoid shortages and delays in instrument preparation processes.

Compliance and Quality Assurance

• Adhere to international standards and organizational policies for sterilization and infection control in healthcare facilities.
• Ensure accurate and up-to-date documentation of all sterilization processes, including logs for audits and reviews.
• Implement routine quality control checks to confirm all sterilized equipment meets the required safety standards.
• Collaborate with infection control teams to ensure strict adherence to healthcare protocols and safety measures.
• Participate in internal and external audits by providing accurate records and demonstrating compliance with CSSD procedures.

Equipment Maintenance

• Perform regular cleaning and maintenance of sterilization equipment, ensuring optimal performance and extended lifespan.
• Coordinate scheduled servicing and calibration of CSSD machinery to meet manufacturer and regulatory guidelines.
• Report any technical malfunctions or breakdowns immediately to minimize disruption to surgical and clinical operations.
• Maintain accurate records of equipment maintenance schedules, including dates of repairs and preventive servicing.
• Implement safe storage and handling practices for all sterile and non-sterile equipment to maintain quality.

Training and Collaboration

• Collaborate with clinical staff to determine specific instrument requirements for cardiovascular and theatre procedures.
• Train junior CSSD staff on sterilization techniques, proper equipment handling, and adherence to safety protocols.
• Actively participate in team meetings to identify and address challenges affecting CSSD operations or service delivery.
• Support the onboarding of new team members by providing hands-on training in sterilization procedures and workflows.
• Promote a collaborative environment focused on improving CSSD processes and maintaining high operational standards.

Educational Requirements

• Bachelor’s degree in the health field
• Diploma or certificate in CSSD, Medical Equipment Technology, or a related field.
• Training in infection prevention and sterilization techniques is mandatory

Professional Requirements

• Certification in sterile processing (e.g., IAHCSMM or CBSPD) is preferred.
• Knowledge of infection control standards and regulatory compliance in healthcare environments.
• Proficiency in operating sterilization and decontamination equipment used in modern healthcare facilities.

Experience Requirements

• Minimum of 1year’s experience as a CSSD Technician in a healthcare or surgical setting.
• Experience in cardiovascular and surgical environments is an added advantage.

Knowledge Requirements

• Comprehensive understanding of sterilization, decontamination processes, and infection prevention practices.
• Familiarity with surgical instrumentation used in cardiovascular and theatre procedures.
• Knowledge of healthcare regulations, safety protocols, and CSSD equipment maintenance practices.

Skill Requirements

• Strong organizational and time-management skills to prioritize tasks effectively in a fast-paced environment.
• Excellent attention to detail to ensure accuracy in sterilization processes and instrument preparation.
• Proficiency in maintaining accurate records, logs, and documentation related to sterilization cycles.
• Ability to identify and report damaged or malfunctioning instruments and maintain a reliable inventory system.
• Competence in using inventory and sterilization management systems to ensure operational efficiency.

Personal Abilities

• Professional attitude towards work
• Shares the AMCE’s vision.
• Attention to Details
• Adaptability and Resilience
• Strong work ethic and dedication to maintaining high standards.
• Accountability
• Commitment to continuous improvement

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Job Purpose

The Clinical Assistant, Oncology and Haematology will provide essential support to the clinical team by ensuring smooth operations in the treatment and management of oncology and haematology patients. The role involves facilitating patient care, coordinating clinical procedures, maintaining accurate records, and assisting with administrative tasks to enhance the efficiency of the department. This position will also support ongoing initiatives for clinical quality improvement and ensure adherence to healthcare protocols within the oncology and haematology specialties.

Core Responsibilities

Clinical Support:

• Assist in preparing patients for procedures, including explaining the process, answering questions, and ensuring proper documentation.
• Coordinate the management and tracking of oncology and haematology patient files, ensuring they are up-to-date, accurate, and accessible.
• Support the clinical team during patient assessments, treatments, and follow-up appointments.
• Monitor and record patient vital signs, laboratory results, and other relevant clinical information.
• Assist with sample collection, processing, and transportation of specimens for diagnostic testing when necessary.

Administrative support:

• Manage patient appointments, ensuring timely scheduling and follow-up for ongoing care.
• Maintain accurate records of patient histories, treatment plans, and progress notes in accordance with hospital policies and healthcare regulations.
• Assist with data entry and tracking of patient outcomes for reporting and analysis.
• Handle correspondence related to patient care, including referrals, lab results, and follow-up communication.
• Ensure proper inventory management of medical supplies, ensuring that necessary equipment and medications are available when needed.

Quality Assurance:

• Ensure that all clinical procedures are performed in accordance with hospital standards, protocols, and best practices.
• Assist in maintaining a clean, safe, and compliant clinical environment by adhering to infection control policies.
• Report any clinical discrepancies or issues to the department head and assist with corrective actions as needed.
• Participate in departmental audits and quality improvement activities to monitor patient outcomes and service delivery.
• Support patient safety initiatives by identifying risks and proposing solutions to mitigate them.

Patient Interaction and Advocacy

• Act as a point of contact for patients, answering questions and providing information on treatment protocols and procedures.
• Assist in providing emotional support and guidance to patients and their families during treatment.
• Coordinate with interdisciplinary teams to ensure patients receive comprehensive care throughout their treatment journey.
• Ensure that patients understand their care plans and treatment options, addressing any concerns they may have.
• Support patient education initiatives to improve patient adherence to treatment protocols.

Educational Requirements

• Senior Secondary School Certificate with at least 5 credits in a maximum of 2 sittings. And a minimum of 2 years experience in a clinical setting.
• OND/HND in a relevant field

Experience Requirements

• Knowledge of healthcare regulations, patient safety standards, and quality improvement practices.

Knowledge Requirements

• Deep understanding of the healthcare industry, including medical devices, pharmaceuticals, and laboratory supplies.
• Comprehensive knowledge in implement cost-saving initiatives, such as supplier consolidation, volume discounts, and value engineering.
• Advanced knowledge in implementing sustainable procurement practices and promoting ethical sourcing.

Skill Requirements

• Proficient in using Electronic Health Records (EHR) and other healthcare management systems.
• Knowledge of oncology and haematology treatment protocols and procedures.
• Ability to assist in diagnostic procedures, sample collection, and patient assessment

Personal Abilities

• Ability to empathize with patients and their families.
• Shares the AMCE’s vision.
• Strong attention to detail, with excellent organizational and time-management skills.
• Compassionate, patient-centered attitude with a focus on providing high-quality care.

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Job Purpose

The Facility Supervisor (Building Services) is responsible for overseeing the day-to-day operations and maintenance of building services within the health facility. The Facility Supervisor (Building Services) ensures the cleanliness, safety, and functionality of all building areas, including offices, common areas, and patient care areas. This position requires a strong understanding of building maintenance procedures, excellent supervisory skills, and a commitment to providing a clean, safe, and comfortable environment for staff, patients, and visitors.

Core Responsibilities

Team Leadership & Management

• Lead, supervise, and motivate a team of cleaners, porters, and other building services personnel.
• Set clear performance expectations, provide regular feedback, and conduct performance reviews.
• Develop and implement training programs to enhance the skills and knowledge of team members.
• Foster a collaborative and inclusive team environment that encourages open communication and knowledge sharing.
• Address team performance issues and resolve conflicts within the team promptly and effectively.

Cleaning and Hygiene

• Oversee the daily cleaning and sanitation of all building areas, including offices, patient rooms, waiting areas, and common areas.
• Ensure adherence to infection control protocols and hygiene standards.
• Inspect and assess the cleanliness and hygiene of all areas of the facility.
• Implement and monitor cleaning schedules and ensure their adherence.
• Investigate and resolve complaints regarding cleanliness and hygiene issues.

Waste Management

• Oversee the collection, removal, and disposal of waste from all areas of the facility.
• Ensure compliance with waste management regulations and guidelines.
• Monitor waste disposal activities to ensure efficiency and minimize environmental impact.
• Investigate and address any issues related to waste management.
• Implement measures to reduce waste generation and promote recycling within the facility.

Educational Requirements

• Bachelor’s degree in Building Maintenance, or a related field.

Professional Requirements

• Professional certification/ membership of a relevant recognized professional body.

Experience Requirements

• Minimum of 5 years of experience in building services, including experience in supervising cleaning and maintenance staff.

Competency Requirements

Knowledge Requirements

• Knowledge of relevant health and safety regulations and guidelines.
• Understanding of infection control principles and practices.
• Knowledge of building maintenance procedures and best practices.
• Familiarity with relevant environmental regulations and waste management procedures.
• Understanding of customer service principles.

Skill Requirements

• Knowledge of cleaning and sanitation procedures, basic building maintenance techniques, and use of cleaning equipment.
• Supervisory Skills: Strong leadership, mentorship, and team management skills. Ability to motivate and inspire team members.
• Communication Skills: Excellent written and verbal communication skills. Ability to communicate effectively with staff, patients, and visitors.
• Organizational Skills: Strong organizational and time management skills. Ability to prioritize tasks and meet deadlines.
• Problem-solving Skills: Ability to identify and resolve issues related to building services and maintenance.

Personal Abilities

• Ability to empathize with patients and their families.
• Shares the AMCE’s vision.
• Meticulous attention to detail in all aspects of patient care.
• Ability to manage stress and work under pressure.
• Ability to adapt to changing circumstances and unexpected challenges.
• Commitment to continuous learning and professional development.
• Proactive and results-oriented approach to work.
• Strong teamwork and collaboration skills.
• Strong problem-solving and decision-making skills.
• High level of attention to detail and accuracy.
• Strong commitment to safety and a proactive approach to safety management.

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Job Purpose

The Food/Catering Manager is responsible for managing and overseeing all food and catering services within the healthcare organization, ensuring the delivery of nutritious, high-quality meals that meet patient dietary requirements, staff needs, and visitor expectations. The role holder will develop and maintain catering strategies, manage budgets, and ensure compliance with food safety regulations and organizational standards.

Core Responsibilities

Strategic Catering Management

• Develop and implement catering policies and procedures to align with the healthcare organization’s objectives and patient care standards.
• Design meal plans and menus that accommodate diverse dietary needs, medical conditions, and cultural preferences of patients and staff.
•  Collaborate with dietitians, nutritionists, and healthcare professionals to ensure menus meet nutritional standards and therapeutic requirements.
• Conduct regular assessments of catering operations to identify areas for improvement and ensure optimal service delivery.

Operational Oversight and Quality Assurance

• Supervise daily kitchen operations, including food preparation, cooking, and presentation, to maintain quality and consistency.
• Ensure all food and beverage services comply with health, hygiene, and safety standards, including Hazard Analysis and Critical Control Points (HACCP) and other regulations.
• Coordinate procurement of food supplies, equipment, and services to meet operational demands while minimizing waste and cost.
• Develop and oversee cleaning schedules to maintain sanitary kitchen and dining environments.

Budget and Financial Management

• Prepare and manage the catering department’s budget, ensuring cost-effectiveness and value for money.
• Monitor and control inventory, reducing waste while maintaining adequate stock levels.
• Analyze financial performance, identifying trends, risks, and opportunities for cost savings or revenue generation.
• Negotiate contracts with food suppliers and vendors to secure favorable pricing and quality agreements.

Patient and Stakeholder Engagement

• Act as the primary point of contact for food and catering-related inquiries or complaints, ensuring timely resolution.
• Conduct patient and staff satisfaction surveys to identify preferences and areas for service improvement.
• Collaborate with hospital administration to align catering services with organizational goals and patient care priorities.
• Organize and oversee special events or themed menus to enhance patient and staff experiences

Job Specifications

Educational Requirements

• Bachelor’s degree in Hospitality Management, Food Science, Nutrition, or a related field.
• Master’s degree in biomedical engineering or a related field is an added advantage.

Professional Requirements

• Professional certification/ membership of a relevant recognized professional body is an added advantage.

Experience Requirements

• 5-7 years of experience in food service or catering management, preferably in a healthcare or institutional setting.

Competency Requirements

Knowledge Requirements

• In-depth understanding of dietary and nutritional requirements for various medical conditions.
• Comprehensive knowledge of food safety regulations and compliance standards.
• Familiarity with inventory management and procurement practices.
• Understanding of financial management principles within a catering environment.

Skills Requirements

• Expertise in menu planning and recipe development tailored to healthcare settings.
•  Proficiency in financial planning and budget management.
•  Strong leadership and team management capabilities.
•  Advanced knowledge of food safety protocols and sanitation standards.
•  Effective communication and interpersonal skills to liaise with diverse stakeholders.
• Problem-solving and decision-making skills to address operational challenges.

Personal Abilities

• Ability to empathize with patients and their families.
• Exceptional attention to detail and commitment to excellence.
•  Ability to work under pressure and manage multiple priorities.
•  Strong organizational and time management skills.
• Commitment to continuous learning and professional development.

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Job Purpose

The Resident Doctor/Registrar provides comprehensive medical care, including diagnosing, treating, and managing patients with oncological and hematological conditions. The role includes participation in clinical rounds, patient management, research, and professional development to ensure the delivery of world-class healthcare.

Core Responsibilities

Clinical Expertise

• Perform routine and specialized diagnostic procedures, including bone marrow biopsies, lumbar punctures, and tumor biopsies.
• Interpret laboratory, imaging, and other diagnostic test results to support accurate diagnoses and effective treatment planning.
• Assist in administering chemotherapy, blood transfusions, and other specialized treatments under supervision.
• Ensure proper documentation of all clinical procedures performed, including patient consent and procedural outcomes.
• Maintain adherence to safety and infection control guidelines during all clinical and diagnostic procedures.

Patient Care and Management

• Perform comprehensive assessments of patients, including history taking, physical examinations, and diagnostic evaluations.
• Develop and implement individualized treatment plans under the supervision of senior medical consultants.
• Monitor patient progress and adjust treatment regimens as necessary to achieve optimal health outcomes.
• Coordinate multidisciplinary care, collaborating with nurses, pharmacists, and allied health professionals to ensure seamless treatment delivery.
• Provide emotional support to patients and families, addressing their concerns and educating them about diagnoses and treatments.

Clinical Expertise

• Perform routine and specialized diagnostic procedures, including bone marrow biopsies, lumbar punctures, and tumor biopsies.
• Interpret laboratory, imaging, and other diagnostic test results to support accurate diagnoses and effective treatment planning.
• Assist in administering chemotherapy, blood transfusions, and other specialized treatments under supervision.
• Ensure proper documentation of all clinical procedures performed, including patient consent and procedural outcomes.
• Maintain adherence to safety and infection control guidelines during all clinical and diagnostic procedures.

Research and Continuous Learning

• Participate actively in clinical research projects, contributing to the advancement of oncological and hematological care.
• Stay updated on the latest medical advancements, treatment protocols, and guidelines through continuous education and training.
• Present case studies, research findings, and journal reviews during departmental meetings and medical conferences.
• Support the development of evidence-based protocols and guidelines to improve clinical outcomes.
• Collaborate with research teams to identify new areas for study and innovation in oncology and hematology.

Teaching and Mentorship

• Mentor and supervise medical students and interns, providing guidance and feedback on clinical tasks and patient care.
• Deliver presentations and participate in educational sessions to enhance knowledge sharing within the department.
• Facilitate the learning process by encouraging inquiry and critical thinking among junior medical staff.
• Assist in the organization and execution of clinical training programs and workshops for staff development.
• Actively participate in ward rounds, ensuring junior staff understand and follow the rationale behind clinical decisions.

Administrative and Documentation Responsibilities

• Ensure accurate and timely documentation of patient histories, clinical findings, treatment plans, and progress notes.
• Prepare detailed discharge summaries and referrals to support continuity of care for oncology and hematology patients.
• Participate in the preparation of departmental reports, audits, and quality improvement initiatives.
• Comply with all medical record-keeping regulations, maintaining confidentiality and accuracy in documentation.
• Support the implementation of electronic health record (EHR) systems to streamline clinical and administrative tasks.

Educational Requirements

• Bachelor of Medicine, Bachelor of Surgery (MBBS) or equivalent.
• Postgraduate residency program enrollment in Oncology or Hematology is required.
• Basic Life Support (BLS) and Advanced Cardiac Life Support (ACLS) certifications are required

Professional Requirements

• Active medical license in the applicable jurisdiction.
• Familiarity with oncological and hematological treatments, including chemotherapy protocols and blood disorder management.

Experience Requirements

• Candidates must have successfully passed their primary examination in their chosen specialty and have a minimum of three (3) years of post-qualification experience as a medical doctor.
• 1–2 years of experience in specialty areas e.g Oncology, cardiology is preferred

Knowledge Requirements

• Knowledge of oncology and haematology, including cancer biology, blood disorders, and treatment modalities.
• Proficiency in conducting and interpreting diagnostic tests, such as blood smears, bone marrow biopsies, and imaging studies.
• Understanding of the pharmacology and administration of chemotherapeutic and haematologic drugs.
• Familiarity with national and international clinical guidelines and best practices in oncology and haematology

Skill Requirements

• Strong diagnostic and clinical decision-making skills to develop and implement effective treatment plans.
• Proficiency in performing specialized procedures, such as bone marrow aspiration and chemotherapy administration.
• Effective communication skills to educate patients and families and collaborate with multidisciplinary teams.
• Competence in using electronic health records and medical software for efficient documentation.
• Strong organizational and time-management skills to handle a high caseload in a fast-paced environment.

Personal Abilities

• Professional attitude towards work
• Shares the AMCE’s vision.
• Attention to Details
• Adaptability and Resilience
• Strong work ethic and dedication to maintaining high standards.
• Accountability
• Commitment to continuous improvement

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Job Purpose

The Waste Management Manager will oversee all waste management activities within the healthcare facility, ensuring safe, efficient, and compliant collection, segregation, storage, transportation, and disposal of all types of waste, including hazardous medical waste while upholding environmental health and safety standards.

Core Responsibilities

Waste Management Operations   

• Design, implement, and monitor waste management procedures in compliance with national and international healthcare standards.
• Supervise the collection, segregation, labeling, and storage of general, medical, and hazardous waste.
• Oversee the safe transportation and disposal of waste, ensuring adherence to legal and environmental guidelines.
• Ensure the timely removal of waste from patient care areas and other facility units to maintain hygiene.
• Implement systems for tracking and documenting waste handling, storage, and disposal processes.

Compliance and Environmental Sustainability

• Ensure compliance with healthcare waste management regulations, including local government and environmental laws.
• Implement best practices to minimize waste generation and promote recycling initiatives.
• Conduct audits to evaluate compliance with waste management protocols and identify areas for improvement.
• Develop and enforce safety protocols for handling hazardous waste to protect staff, patients, and the environment.
• Collaborate with external vendors and agencies for waste disposal and recycling services.

Staff Training and Supervision

• Train facility staff on waste management policies, including waste segregation, handling, and safety practices.
• Supervise waste management personnel to ensure adherence to operational standards and protocols.
• Develop and implement staff capacity-building programs on hazardous waste handling and disposal.
• Conduct regular performance reviews for waste management team members and address performance gaps.
• Foster a safety-first culture by promoting awareness and compliance among all facility staff.

Resource and Budget Management

• Develop and manage the waste management budget, ensuring cost-effective operations.
• Procure necessary equipment, protective gear, and waste handling materials.
• Monitor the condition and functionality of waste storage areas, equipment, and vehicles.
• Maintain inventory records for waste containers, safety tools, and other materials.
• Evaluate and negotiate service contracts with third-party waste management vendors.            

Risk Management and Incidence Response

• Identify risks associated with waste management and implement mitigation strategies.
• Develop contingency plans for handling medical and hazardous waste emergencies.
• Investigate and document incidents or accidents related to waste management, implementing corrective actions.
• Ensure compliance with infection control practices to reduce risks of contamination and exposure.
• Participate in emergency drills and update response protocols based on outcomes.

Educational Requirements

• A bachelor’s degree in Environmental Science, Public Health, or a related field.

Professional Requirements

• Certification in Waste Management or Environmental Health and Safety (e.g., NEBOSH, OSHA, or similar).
• Training in infection control and hazardous material handling

Experience Requirements

• At least 5-7 years of experience in waste management, preferably in a healthcare setting.
• Proven experience in managing hazardous and medical waste.
• Demonstrated experience in supervising teams and implementing waste management protocols.

Knowledge Requirements

• Comprehensive knowledge of waste management practices and regulations in healthcare.
• Understanding of infection prevention and control principles.
• Familiarity with waste segregation, recycling, and environmental sustainability practices.
• Awareness of occupational health and safety standards related to waste management.

Skill Requirements

• Strong leadership and team management skills.
• Excellent organizational and time management abilities.
• Analytical skills for waste tracking and reporting.
• Effective communication and interpersonal skills to engage with staff and vendors.
• Budget management and resource allocation skills.

Personal Abilities

• Professional attitude towards work
• Proactive and organized.
• Has personal and professional credibility and commands the respect of colleagues and peers. 
• Supportive and approachable and capable of inspiring confidence in staff members
• Ability to adapt accordingly.
• High levels of honesty and integrity

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Job Purpose:

The role is responsible for managing and administering contracts and claims related to HMO (Health Maintenance Organization) and international health insurance schemes. This role requires a strong understanding of healthcare contracts, claims processing procedures, and regulatory requirements, particularly those concerning HMOs and international insurance providers. The officer will act as a key liaison between the organization, HMOs, international insurers, and patients, ensuring smooth and efficient processing of claims and adherence to contractual obligations.

Core Responsibilities:

HMO Contract Management:

• Negotiate and manage contracts with HMOs, ensuring favorable terms and conditions for the organization.
• Analyze HMO contracts to identify potential risks and opportunities.
• Monitor HMO performance and compliance with contractual obligations.
• Develop and maintain strong relationships with HMO representatives

International Health Insurance Contract Management:

• Evaluate and select international health insurance providers based on organizational needs and patient demographics.
• Negotiate contracts with international insurers, ensuring comprehensive coverage and competitive pricing.
• Stay abreast of international healthcare regulations and insurance practices.

Claims Processing and Management:

• Oversee the processing of HMO and international health insurance claims, ensuring accuracy, timeliness, and compliance with relevant procedures.
• Investigate and resolve claim discrepancies and disputes.
• Monitor claim trends and identify areas for improvement in claims processing efficiency.

Relationship Management:

• Build and maintain strong relationships with HMOs, international insurers, patients, and internal stakeholders.
• Provide exceptional customer service to patients and address their inquiries regarding claims and coverage.

Compliance and Reporting:

• Ensure compliance with all applicable healthcare regulations, insurance laws, and organizational policies.
• Generate and analyze reports on HMO and international health insurance claims, identifying key performance indicators and trends.

Cost Containment:

• Implement strategies to manage and reduce healthcare costs related to HMO and international insurance claims.
• Negotiate favorable rates with providers and insurers.
• Educate patients on cost-effective healthcare options.

Educational Requirements

• Bachelor’s degree in Insurance, Risk Management, Finance, or a related field.
• Master’s degree in Insurance, Risk Management, or a related field is an added advantage.

Professional Requirements

• Relevant certification (such as PMP, ACA & ACCA) is an added advantage.

Experience Requirements

• 1 - 4 years of experience in insurance administration, claims management, or risk management.
• Experience in the healthcare sector is preferred.

Core Responsibilities

Knowledge Requirements:

• In-depth knowledge of insurance principles, contracts, and regulations.
• Understanding of risk management frameworks and methodologies.
• Knowledge of healthcare industry trends and regulations.
• Familiarity with relevant legal and regulatory requirements.
• Understanding of financial accounting principles.

Skills Requirements:

• Proficiency in using relevant software applications (e.g., spreadsheets, databases, claims management software.
• Understanding of risk management methodologies and techniques.
• Knowledge of insurance principles, contracts, and regulations.
• Proficiency in data analysis and reporting
• Strong analytical and problem-solving skills

Personal Abilities:

• Professional attitude toward work
• Shares the AMCE’s vision.
• Proactive and organized.
• Has personal and professional credibility and commands the respect of colleagues and peers. 
• Supportive and approachable.
• Ability to adapt accordingly.
• High levels of honesty and integrity

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Job Purpose

The Security Camera Monitor Supervisor within the Operations Directorate will be responsible for overseeing the effective operation and maintenance of the organization's CCTV surveillance system. This role will ensure the continuous monitoring of premises, timely identification of security breaches, and accurate recording of incidents, contributing to a safe and secure environment for patients, staff, and visitors across all facilities.

Core Responsibilities

System Management and Maintenance:

• Oversee the maintenance and repair of the CCTV system, coordinating with technical support and vendors as needed.
• Ensure the proper functioning of all cameras, monitors, recording equipment, and related infrastructure.
• Regularly inspect the system for malfunctions or damage, proactively addressing any issues to minimize downtime.
• Manage the storage and retrieval of recorded footage, ensuring compliance with data protection policies and procedures.
• Recommend upgrades and improvements to the CCTV system, keeping abreast of technological advancements and best practices.

Incident Management and Response:

• Develop and implement protocols for responding to security incidents detected through the CCTV system.
• Coordinate with security personnel, law enforcement, and other relevant authorities during emergencies.
• Ensure accurate and detailed documentation of all security incidents, including date, time, location, and description of events.
• Analyze incident data to identify trends and patterns, recommending preventive measures to enhance security.

Real-time Monitoring:

• Continuously monitor CCTV screens, actively observing activities and identifying suspicious behavior or security breaches.
• Utilize system features such as zoom, pan, and tilt to focus on specific areas of interest.
• Maintain detailed logs of all significant events observed, including date, time, location, and description of the incident.
• Proactively identify potential security risks and escalate concerns to appropriate personnel.

Footage Review and Analysis:

• Review recorded footage to investigate incidents, gather evidence, and identify perpetrators.
• Analyze footage to reconstruct events, determine the sequence of actions, and identify contributing factors.
• Prepare reports summarizing findings from footage review, providing clear and concise descriptions of incidents.
• Maintain the confidentiality and integrity of recorded footage, adhering to data protection policies and procedures.

Communication and Collaboration:

• Communicate effectively with security personnel, other staff, and external stakeholders regarding security incidents and surveillance activities.
• Collaborate with law enforcement agencies, providing access to recorded footage and other relevant information during investigations.
• Maintain open communication with the Operations Directorate, providing regular updates on security camera monitoring activities.
• Participate in security meetings and training sessions, staying informed about best practices and emerging threats.

Educational Requirements

• Bachelor’s degree in a related field.

Professional Requirements

• Relevant safety certification is an added advantage.
• Training in CCTV operation and surveillance is desirable.

Experience Requirements

• Minimum of 5 years of experience in security camera monitoring or a related field.
• Experience in a healthcare setting is an added advantage.

Knowledge Requirements

• CCTV System Operation
• Security Protocols and Procedures
• Data Privacy and Confidentiality
• Legal and Ethical Considerations
• Incident Management
• Technical Troubleshooting
• Healthcare-Specific Security Considerations

Skill Requirements

• Proficiency in operating CCTV systems and related software.
• Strong observational and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Attention to detail and accuracy

Personal Abilities

• Ability to empathize with patients and their families.
• Meticulous attention to detail in all aspects of patient care.
• Ability to manage stress and work under pressure.
• Ability to adapt to changing circumstances and unexpected challenges.
• Commitment to continuous learning and professional development.
• Proactive and results-oriented approach to work.
• Strong teamwork and collaboration skills.
• Strong problem-solving and decision-making skills.
• High level of attention to detail and accuracy.
• Meticulous attention to detail and accuracy in all work.

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Job Purpose

The Laundry Manager will oversee and manage all laundry operations within the healthcare facility, ensuring the delivery of high-quality, timely, and hygienic laundry services that meet the standards of a world-class healthcare institution. The role holder will implement efficient processes, supervise staff, manage resources, and maintain compliance with infection control protocols to support the facility’s specialized services in Cardiovascular, Oncology, Hematology, Diagnostic Services, and General Medical & Surgical care.

Core Responsibilities

Operational Management   

• Develop and implement operational workflows and schedules to ensure timely and efficient laundry services for all hospital units.
• Monitor and ensure compliance with infection prevention and control (IPC) standards in handling, cleaning, and storing laundry items.
• Oversee the segregation, collection, washing, drying, ironing, folding, and distribution of laundry items, including patient linens, staff uniforms, and surgical textiles.
• Coordinate the maintenance and repair of all laundry equipment to minimize downtime and ensure optimal functionality.
• Implement and oversee the use of quality control measures to ensure that all laundered items meet hygiene and cleanliness standards.

Staff Supervisory and Development

• Supervise, train, and evaluate the performance of laundry staff to ensure adherence to hospital standards and protocols.
• Develop and deliver training programs on infection control, proper handling of contaminated linens, and efficient use of laundry equipment.
• Establish work schedules, allocate duties, and ensure adequate staffing for round-the-clock laundry operations.
• Address and resolve staff concerns, fostering a collaborative and efficient work environment.
• Promote a culture of continuous improvement by encouraging innovation and feedback from the team.

Resource and Inventory Management

• Oversee the procurement, inventory, and proper use of laundry supplies, detergents, and disinfectants.
• Monitor the usage of water, energy, and other resources to promote cost-effective and environmentally sustainable practices.
• Track and manage linen inventory, ensuring sufficient stock levels for uninterrupted operations.
• Maintain accurate records of equipment usage, repairs, and inventory.
• Collaborate with vendors to source high-quality supplies and negotiate favorable terms.

Compliance and Safety

• Ensure all laundry operations comply with national and international standards for healthcare facilities, including infection control and workplace safety regulations.
• Conduct regular audits and inspections to identify risks and implement corrective actions.
• Maintain a clean and organized laundry facility to reduce hazards and ensure compliance with occupational health and safety guidelines.
• Ensure proper handling and disposal of hazardous materials, including contaminated linens.
• Prepare and submit compliance and performance reports to the Head of Facilities and Estate Management.

Process Improvement and Reporting

• Analyze laundry operations to identify inefficiencies and implement process improvements.
• Develop and monitor key performance indicators (KPIs) to measure the efficiency and effectiveness of laundry services.
• Utilize data and reports to make evidence-based decisions for operational enhancements.
• Participate in cross-functional meetings to align laundry services with broader hospital goals.
• Implement and promote innovative practices, such as eco-friendly laundry technologies

Educational Requirements

• Bachelor’s degree in Facilities Management, Operations Management, Business Administration, or related fields

Professional Requirements

•  Certification in laundry or textile management is desirable.
• Training in infection prevention and control or healthcare laundry operations.
• Certification in occupational health and safety is an added advantage

Experience Requirements

• At least 5-7 years of experience managing laundry operations, preferably in a healthcare setting.
• Proven experience supervising teams in high-pressure environments.
• Demonstrated experience in implementing operational improvements and cost-saving measures.

Knowledge Requirements

• Deep understanding of infection control practices in a healthcare setting.
• Knowledge of laundry equipment operations, maintenance, and safety standards.
• Familiarity with eco-friendly and cost-efficient laundry practices

Skill Requirements

•  Strong leadership and team management skills.
• Excellent organizational and time management abilities.
• Proficiency in inventory and resource management.
• Analytical skills for data-driven decision-making and process improvement.
• Effective communication and interpersonal skills

Personal Abilities

• Professional attitude towards work
• Proactive and organized.
• Has personal and professional credibility and commands the respect of colleagues and peers. 
• Supportive and approachable and capable of inspiring confidence in staff members
• Ability to adapt accordingly.
• High levels of honesty and integrity

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Job Description

The Medical Laboratory Scientist - Pathologist provides accurate and timely diagnostic and therapeutic information through the performance and interpretation of laboratory tests, contributing to the effective diagnosis, treatment, and prevention of disease. The role holder is responsible for examining and analyzing blood, bodily fluids, tissues and cells and conveying results of tests to doctors and nurses.

Core Responsibilities

Specimen Collection and Processing:

• Ensure accurate registration and labeling samples in order to avoid any mistakes.
• Assemble fluids and tissues from the patients such as blood, urine, sputum, and biopsy and follow the proper procedures set forth regarding these collection efforts.
• Analyze the samples which may need various sample processing such as centrifugation, dilution, filtration, and other specified approaches.
• Store the samples while maintaining the quality and the status of the samples to extend their lifetime and comply with the time and temperature guidelines.
• During both the sample collection and the sample processing stages, ensure that quality control checks are performed on the samples.

Laboratory Testing and Analysis:

• Assessing a variety of common laboratory tests like blood count, blood glucose level, urinalysis, and electrolyte tests.
• Using and caring for lab equipment such as a microscope, analyzers, centrifuge, and various other tools.
• Conducting a microscopic analysis of atypical samples for overriding patterns, such as abnormal cells, parasites, and bacteria.
• Isolating and classifying microorganism including bacteria, viruses, and fungi from clinically submitted samples.
• Ordering serology or immunochemical assays, PCR tests and other molecular diagnostics.

Result Reporting, Regulation and Compliance:

• Take note of laboratory results carefully on the appropriate forms, be they manual or digital, ensuring all entries are captured in full.
• Hold consultations with the radiologists that performed the imaging, when required, so they can compare the results with the history for accuracy and relevance.
• Within the set practices, provide a basic analysis of the results, so as not to mislead physicians unduly, important values or striking outcomes should be flagged for further investigation.
• Give the results to the asking physician or his representative in a distinct way within the stipulated time and follow the required communication protocols.
• Protect patient privacy and ensure that clinic data and lab results are processed and stored in accordance with data protection laws of the organization and Nigeria at larger.

Quality Control and Assurance:

• Conducting daily, weekly, or monthly quality control checks on laboratory equipment and reagents to ensure accuracy and reliability of test results.
• Participating in the regular maintenance and calibration of laboratory equipment according to manufacturer's instructions and established protocols.
• Strictly adhering to established SOPs for all laboratory procedures to ensure consistency, accuracy, and safety.
• Following proper safety protocols, including the use of personal protective equipment (PPE) such as gloves, lab coats, and eye protection.
• Handling hazardous materials safely, including proper disposal of biohazardous waste.

Qualifications

• Bachelor’s degree in Medical Laboratory Science, Pathology
• Master’s degree in a related field.
• Certification in clinical pathology is an added advantage.
• 1-4 years’ progressive experience as a specialist in the field.
• Strong track record in safety maintenance and test accuracy & precision.
• Deep understanding of human anatomy, physiology, and pathophysiology is crucial for interpreting test results and understanding disease processes.
• Knowledge of biochemical pathways, metabolism, and the role of enzymes in various bodily functions.
• Microbiology: In-depth knowledge of bacteria, viruses, fungi, parasites, and their role in human disease
• Equipment Maintenance and accurate usage.
• Diagnostic Skills: Ability to accurately diagnose equipment malfunctions and identify root causes of problems.
•  Safety Awareness: Strong awareness of safety protocols and procedures in a hospital environment.

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Job Purpose

The Clinical Psychologist provides specialized mental health services, including assessment, diagnosis, and treatment of psychological conditions, to support patient well-being. The role involves designing and implementing therapeutic interventions tailored to individual needs. It contributes to multidisciplinary care in the General Medical and Surgical Services Directorate, ensuring holistic healthcare delivery. 

Core Responsibilities

Psychological Assessment: 

• Conduct comprehensive psychological assessments, including interviews, psychometric tests, and behavioral observations. 
• Diagnose mental health conditions in line with standard diagnostic criteria (e.g., DSM-5). 
• Develop detailed psychological profiles for patients to guide treatment plans. 
• Provide assessments for specialized cases, such as pre-surgical evaluations. 

Therapy and Intervention: 

• Design and implement evidence-based therapeutic interventions, including CBT, DBT, and psychotherapy. 
• Provide individual, group, and family therapy sessions as appropriate. 
• Monitor and document patient progress, adjusting treatment plans as needed. 
• Offer crisis intervention services for patients in acute distress. 

Multidisciplinary Collaboration: 

• Collaborate with medical and surgical teams to provide integrated patient care. 
• Participate in case conferences to discuss complex patient cases and treatment strategies. 
• Educate staff on mental health issues and psychological management approaches. 
• Advocate for the inclusion of psychological care in treatment plans. 

Research and Education: 

• Conduct research on mental health issues relevant to the healthcare setting. 
• Develop educational materials and programs to promote mental health awareness. 
• Train and mentor junior staff and trainees in psychological practices. 
• Publish findings in professional journals and present at conferences. 

Patient Advocacy: 

• Act as an advocate for patients' mental health needs within the healthcare system. 
• Educate patients and families about mental health conditions and treatment options. 
• Provide support for patients coping with chronic illnesses or surgical recovery. 
• Ensure patient confidentiality and ethical practice in all interactions. 

Administrative Duties: 

• Maintain accurate and confidential patient records in compliance with regulations. 
• Prepare detailed reports for referrals, treatment plans, and outcomes. 
• Contribute to the development of mental health policies and procedures. 
• Manage caseloads efficiently to meet organizational targets. 

Continuous Professional Development: 

• Stay updated on advancements in clinical psychology through training and research. 
• Attend workshops, conferences, and seminars to enhance professional knowledge. 
• Participate in peer review and supervision sessions. 
• Implement new techniques and practices to improve patient outcomes.

Educational Requirements

• Bachelor’s degree in Psychology or a related field. 

Professional Requirements

• Expertise in various therapeutic interventions, such as CBT, DBT, and psychotherapy. 

Experience Requirements

• Experience in clinical research and publications (preferred) 
• At least 5 years of experience in clinical psychology within a healthcare setting. 
• Proven experience in managing psychological care in multidisciplinary teams. 
• Familiarity with psychological assessment tools and evidence-based therapies. 
• Registration or licensure with a recognized psychology board 

Knowledge Requirements

• Understanding of the cardiovascular system, including heart function, blood flow, and hemodynamics. 
• In-depth understanding of psychological disorders and treatment modalities. 
• Familiarity with healthcare systems and multidisciplinary care models. 
• Knowledge of ethical and legal standards in clinical psychology. 
• Awareness of cultural and societal factors affecting mental health. 

Skill Requirements

• Proficiency in performing advanced life support procedures, including intubation, central line placement, and arterial line insertion. 
• Ability to accurately diagnose and manage a wide range of critical illnesses, including cardiac, pulmonary, and neurological conditions. 
• Proficiency in using medical equipment, including ventilators, monitors, and infusion pumps. 

Personal Abilities

• Ability to empathize with patients and their families. 
• Shares the AMCE’s vision.  
• Meticulous attention to detail in all aspects of patient care. 
• Ability to manage stress and work under pressure. 
• Ability to adapt to changing circumstances and unexpected challenges. 
• Commitment to continuous learning and professional development.  
• Ability to lead and mentor a team of healthcare professionals. 
• Ability to analyze complex clinical situations and make timely decisions.