Transportation Manager at Deloitte

Job Purpose

The Transportation Manager is responsible for the overall management and oversight of all transportation services within the organization. The Transportation Manager will ensure the safe, efficient, and cost-effective transportation of staff and patients, while maintaining a high level of service quality and compliance with all relevant regulations. This position requires strong organizational, planning, and problem-solving skills, as well as a commitment to safety and customer service.

Core Responsibilities

Fleet Management

• Oversee the acquisition, maintenance, and disposal of the organization's fleet of vehicles.
• Implement and enforce vehicle inspection and maintenance schedules to ensure roadworthiness and safety.
• Manage the recruitment, training, and performance evaluation of drivers.
• Monitor fuel consumption, implement fuel efficiency measures, and manage fuel costs effectively.
• Implement and utilize vehicle tracking systems to monitor vehicle location, driver behavior, and fuel consumption.

Transportation Planning & Scheduling

• Develop and optimize transportation routes to ensure efficiency and minimize travel time.
• Schedule and dispatch vehicles for staff transportation, patient transportation, and other organizational needs.
• Coordinate transportation schedules with relevant departments, such as HR, Nursing, and Patient Services.
• Plan and prepare for emergency situations, such as natural disasters or medical emergencies.
• Maintain accurate transportation records and logs.

Driver Training & Safety

• Conduct or coordinate driver training programs on defensive driving, safety regulations, and customer service.
• Monitor driver performance and identify areas for improvement.
• Implement and enforce driver safety policies and procedures.
• Investigate and address any transportation-related accidents or incidents.
• Promote a culture of safety among drivers and passengers.

Educational Requirements

• Bachelor's degree in Transportation Management, Logistics, Business Administration, or a related field.

Professional Requirements

• Relevant certifications such as Certified Transportation Professional (CTP) or Certified Logistics Professional (CLP) are preferred.

Experience Requirements

• 5 - 7 years of experience in transportation management or a related field.

Competency Requirements

Knowledge Requirements

• In-depth knowledge of transportation regulations and safety standards.
• Knowledge of fleet management best practices.
• Understanding of risk management principles.
• Knowledge of customer service principles and best practices.

Skill Requirements

• Proficiency in Microsoft Office Suite, GPS tracking systems, fleet management software, and other relevant software.
• Strong analytical and problem-solving skills to analyze data, identify trends, and make informed decisions.
• Excellent written and verbal communication and interpersonal skills to effectively interact with drivers, passengers, and stakeholders.
• Strong customer service orientation with the ability to address passenger concerns and resolve issues promptly and effectively.

Personal Abilities

• Ability to empathize with patients and their families.
• Shares the AMCE’s vision.
• Meticulous attention to detail in all aspects of patient care.
• Ability to manage stress and work under pressure.
• Ability to adapt to changing circumstances and unexpected challenges.
• Commitment to continuous learning and professional development.
• Proactive and results-oriented approach to work.
• Strong teamwork and collaboration skills.
• Strong problem-solving and decision-making skills.
• High ethical standards and a commitment to safety and compliance