Phlebotomist at Deloitte

Job Purpose:

The Phlebotomist is responsible for performing venipuncture and capillary punctures on patients of all ages to obtain blood samples for laboratory testing, blood donation or research purposes. The role holder will be responsible for ensuring the quality and integrity of blood samples while providing a comfortable and reassuring experience for patients.

Core Responsibilities:

Phlebotomy Procedures:

• Perform venipuncture procedures accurately and efficiently, selecting appropriate venipuncture sites and minimizing patient discomfort.
• Perform capillary punctures on infants, children, and adults as needed.
• Collect blood samples in the appropriate containers and volumes according to laboratory protocols.
• Perform special procedures such as arterial punctures (if certified) and blood cultures.

Sample Handling and Processing:

• Accurately label blood samples with patient identifiers and other relevant information.
• Handle and transport blood samples properly to maintain sample integrity.
• Centrifuge blood samples as required, adhering to laboratory protocols.
• Accurately enter patient information and test results into the laboratory information system (LIS).

Patient Care and Interaction:

• Accurately identify patients using multiple identifiers (e.g., name, date of birth, medical record number).
• Prepare patients for blood collection, including explaining the procedure, answering questions, and ensuring patient comfort.
• Communicate effectively with patients, addressing their concerns and ensuring a positive patient experience.
• Adapt procedures to accommodate the needs of patients of all ages, including infants, children, and geriatric patients.

Quality Control and Safety Management:

• Adhere to strict infection control procedures, including hand hygiene, the use of personal protective equipment (PPE), and proper disposal of biohazardous waste.
• Follow established quality control procedures and report any discrepancies or abnormalities.
• Ensure patient safety by following proper phlebotomy techniques and identifying and responding to adverse events.

Equipment Maintenance:

• Maintain and troubleshoot phlebotomy equipment, such as needles, syringes, and vacutainers.
• Ensure proper functioning uatomy supplies as needed.

Professional Development:

• Participate in continuing education courses to maintain professional competency and stay updated on new techniques and best practices.
• Participate in professional development activities to enhance skills and knowledge.

Educational Requirements:

• Bachelor’s degree in a healthcare related field

Professional Requirements:

• Basic Life Support (BLS) certification.

Experience Requirements:

• Minimum of 1 year demonstrated experience in phlebotomy including practical experience in venipuncture, capillary punctures, and special procedures.

Knowledge Requirements:

• Basic understanding of human anatomy and physiology related to blood circulation.
• Knowledge of medical terminology related to hematology and phlebotomy.
• In-depth knowledge of infection control principles and practices.
• Understanding of laboratory safety procedures and the use of personal protective equipment.
• Knowledge of various phlebotomy techniques, including venipuncture, capillary puncture, and arterial puncture.
• Knowledge of blood collection procedures for different types of tests.
• Understanding of patient care principles and the importance of providing a positive patient experience.

Skill Requirements:

• Proficiency in performing venipuncture on patients of all ages, including infants, children, and the elderly.
• Skill in performing capillary punctures accurately and efficiently
• Ability to handle and operate phlebotomy equipment, such as needles, syringes, vacutainers, and tourniquets, safely and effectively.

Personal Abilities:

• Professional attitude towards work.
• Shares the AMCE’s vision.
• Proactive and organized.
• Has personal and professional credibility and commands the respect of colleagues and peers. 
• Supportive and approachable and capable of inspiring confidence in staff members.
• Ability to adapt accordingly.
• High levels of honesty and integrity.