Laundry Manager at Deloitte

Job Purpose

The Laundry Manager will oversee and manage all laundry operations within the healthcare facility, ensuring the delivery of high-quality, timely, and hygienic laundry services that meet the standards of a world-class healthcare institution. The role holder will implement efficient processes, supervise staff, manage resources, and maintain compliance with infection control protocols to support the facility’s specialized services in Cardiovascular, Oncology, Hematology, Diagnostic Services, and General Medical & Surgical care.

Core Responsibilities

Operational Management   

• Develop and implement operational workflows and schedules to ensure timely and efficient laundry services for all hospital units.
• Monitor and ensure compliance with infection prevention and control (IPC) standards in handling, cleaning, and storing laundry items.
• Oversee the segregation, collection, washing, drying, ironing, folding, and distribution of laundry items, including patient linens, staff uniforms, and surgical textiles.
• Coordinate the maintenance and repair of all laundry equipment to minimize downtime and ensure optimal functionality.
• Implement and oversee the use of quality control measures to ensure that all laundered items meet hygiene and cleanliness standards.

Staff Supervisory and Development

• Supervise, train, and evaluate the performance of laundry staff to ensure adherence to hospital standards and protocols.
• Develop and deliver training programs on infection control, proper handling of contaminated linens, and efficient use of laundry equipment.
• Establish work schedules, allocate duties, and ensure adequate staffing for round-the-clock laundry operations.
• Address and resolve staff concerns, fostering a collaborative and efficient work environment.
• Promote a culture of continuous improvement by encouraging innovation and feedback from the team.

Resource and Inventory Management

• Oversee the procurement, inventory, and proper use of laundry supplies, detergents, and disinfectants.
• Monitor the usage of water, energy, and other resources to promote cost-effective and environmentally sustainable practices.
• Track and manage linen inventory, ensuring sufficient stock levels for uninterrupted operations.
• Maintain accurate records of equipment usage, repairs, and inventory.
• Collaborate with vendors to source high-quality supplies and negotiate favorable terms.

Compliance and Safety

• Ensure all laundry operations comply with national and international standards for healthcare facilities, including infection control and workplace safety regulations.
• Conduct regular audits and inspections to identify risks and implement corrective actions.
• Maintain a clean and organized laundry facility to reduce hazards and ensure compliance with occupational health and safety guidelines.
• Ensure proper handling and disposal of hazardous materials, including contaminated linens.
• Prepare and submit compliance and performance reports to the Head of Facilities and Estate Management.

Process Improvement and Reporting

• Analyze laundry operations to identify inefficiencies and implement process improvements.
• Develop and monitor key performance indicators (KPIs) to measure the efficiency and effectiveness of laundry services.
• Utilize data and reports to make evidence-based decisions for operational enhancements.
• Participate in cross-functional meetings to align laundry services with broader hospital goals.
• Implement and promote innovative practices, such as eco-friendly laundry technologies

Educational Requirements

• Bachelor’s degree in Facilities Management, Operations Management, Business Administration, or related fields

Professional Requirements

•  Certification in laundry or textile management is desirable.
• Training in infection prevention and control or healthcare laundry operations.
• Certification in occupational health and safety is an added advantage

Experience Requirements

• At least 5-7 years of experience managing laundry operations, preferably in a healthcare setting.
• Proven experience supervising teams in high-pressure environments.
• Demonstrated experience in implementing operational improvements and cost-saving measures.

Knowledge Requirements

• Deep understanding of infection control practices in a healthcare setting.
• Knowledge of laundry equipment operations, maintenance, and safety standards.
• Familiarity with eco-friendly and cost-efficient laundry practices

Skill Requirements

•  Strong leadership and team management skills.
• Excellent organizational and time management abilities.
• Proficiency in inventory and resource management.
• Analytical skills for data-driven decision-making and process improvement.
• Effective communication and interpersonal skills

Personal Abilities

• Professional attitude towards work
• Proactive and organized.
• Has personal and professional credibility and commands the respect of colleagues and peers. 
• Supportive and approachable and capable of inspiring confidence in staff members
• Ability to adapt accordingly.
• High levels of honesty and integrity