Facility Supervisor (Building Services) at Deloitte

Job Purpose

The Facility Supervisor (Building Services) is responsible for overseeing the day-to-day operations and maintenance of building services within the health facility. The Facility Supervisor (Building Services) ensures the cleanliness, safety, and functionality of all building areas, including offices, common areas, and patient care areas. This position requires a strong understanding of building maintenance procedures, excellent supervisory skills, and a commitment to providing a clean, safe, and comfortable environment for staff, patients, and visitors.

Core Responsibilities

Team Leadership & Management

• Lead, supervise, and motivate a team of cleaners, porters, and other building services personnel.
• Set clear performance expectations, provide regular feedback, and conduct performance reviews.
• Develop and implement training programs to enhance the skills and knowledge of team members.
• Foster a collaborative and inclusive team environment that encourages open communication and knowledge sharing.
• Address team performance issues and resolve conflicts within the team promptly and effectively.

Cleaning and Hygiene

• Oversee the daily cleaning and sanitation of all building areas, including offices, patient rooms, waiting areas, and common areas.
• Ensure adherence to infection control protocols and hygiene standards.
• Inspect and assess the cleanliness and hygiene of all areas of the facility.
• Implement and monitor cleaning schedules and ensure their adherence.
• Investigate and resolve complaints regarding cleanliness and hygiene issues.

Waste Management

• Oversee the collection, removal, and disposal of waste from all areas of the facility.
• Ensure compliance with waste management regulations and guidelines.
• Monitor waste disposal activities to ensure efficiency and minimize environmental impact.
• Investigate and address any issues related to waste management.
• Implement measures to reduce waste generation and promote recycling within the facility.

Educational Requirements

• Bachelor’s degree in Building Maintenance, or a related field.

Professional Requirements

• Professional certification/ membership of a relevant recognized professional body.

Experience Requirements

• Minimum of 5 years of experience in building services, including experience in supervising cleaning and maintenance staff.

Competency Requirements

Knowledge Requirements

• Knowledge of relevant health and safety regulations and guidelines.
• Understanding of infection control principles and practices.
• Knowledge of building maintenance procedures and best practices.
• Familiarity with relevant environmental regulations and waste management procedures.
• Understanding of customer service principles.

Skill Requirements

• Knowledge of cleaning and sanitation procedures, basic building maintenance techniques, and use of cleaning equipment.
• Supervisory Skills: Strong leadership, mentorship, and team management skills. Ability to motivate and inspire team members.
• Communication Skills: Excellent written and verbal communication skills. Ability to communicate effectively with staff, patients, and visitors.
• Organizational Skills: Strong organizational and time management skills. Ability to prioritize tasks and meet deadlines.
• Problem-solving Skills: Ability to identify and resolve issues related to building services and maintenance.

Personal Abilities

• Ability to empathize with patients and their families.
• Shares the AMCE’s vision.
• Meticulous attention to detail in all aspects of patient care.
• Ability to manage stress and work under pressure.
• Ability to adapt to changing circumstances and unexpected challenges.
• Commitment to continuous learning and professional development.
• Proactive and results-oriented approach to work.
• Strong teamwork and collaboration skills.
• Strong problem-solving and decision-making skills.
• High level of attention to detail and accuracy.
• Strong commitment to safety and a proactive approach to safety management.