Job Openings at Moniepoint Inc. (Formerly TeamApt Inc.)

Job Purpose

• The Customer Success Representative is responsible for developing customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn. The customer success representative is the first port of call for customers and should be the internal advocate for the customer working with the various teams to ensure quick resolution of customer issues and provide suggestions on how the customers experience can be further optimized based on analysis of the issue log or customer requests.

Responsibilities

• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Qualification

• Bachelors Degree
• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Must be resident in Sokoto State, Nigeria

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About the role

• In this role, you will lead global AP and finance operations with a focus on shared services. You will manage accounts payable and finance operations globally, with a focus on centralizing and consolidating shared costs at the holding company level. This role will ensure consistent, efficient, and compliant cost allocation across all entities.

Responsibilities:

• Lead the global AP function, overseeing end-to-end payment processing, vendor management, and compliance for all shared costs.
• Develop and implement policies for shared cost allocations across entities, ensuring accurate consolidation at the holding company level.
• Oversee intercompany transactions and global cost allocations
• Drive efficiencies in AP workflows, leveraging automation to optimize multi-currency AP and payment operations
• Collaborate with Accounting and FP&A teams to support accurate forecasting, budgeting, and reporting of global shared expenses.
• Manage relationships with vendors and service providers globally, optimizing terms and ensuring adherence to compliance requirements.
• Develop and maintain accounting policies to support the accurate tracking and reporting of global shared costs, coordinating with regional teams.

What we can offer you

• Culture - We put our people first and prioritize the well-being of every team member. We've built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You'll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

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About the role

• The Senior Vice President / Business Leader (SVP / BL) role in our company is a high-impact leadership position that combines technical and strategic expertise to drive business success. This individual owns the P&L and leads commercial strategy, sales, distribution, and go-to-market execution while overseeing the development and lifecycle of exceptional products aligned with customer needs and market opportunities.

SVPs / BLs must excel in:

• Product experience: Deeply understanding product prioritization, and the full product development life cycle.
• Systems Thinking: Understanding and designing of service architecture.
• Clarity of Thought: Using first principle thinking to break down complex challenges into actionable plans.
• Cultural Alignment: Embodying our principles of TECHNICAL DEPTH, CURIOSITY, GRIT, and PASSION.
• Go to market strategy: Bringing extensive PnL management and go-to-market experience to the table.

Job Purpose

• As SVP, ERP Business Solutions you will be holistically responsible for Moniepoint's Moniebook business management tools product suite and its commercial outcomes. You will design, implement, and operate a business and product strategy to deliver a world-class tool suite to our small and medium business customers that integrates seamlessly with the broader Moniepoint product portfolio.
• You will guide the Moniebook department to discover and understand the needs of business customers across various segments and to design, build, and support software product solutions to meet them. These will include but are not limited to bookkeeping, accounting, tax filing, payroll management, and inventory management capabilities.
• You will also be responsible for leveraging Moniepoint's marketing and sales teams to drive Moniebook product awareness and adoption, as well as customer activation and retention.
• The role requires being based in Lagos, and travelling to other locations as the Moniebook business expands internationally,
• Your work will make modern financial management tools accessible to customers traditionally left out of the digital finance revolution, thus propelling financial inclusion, economic growth, and grass-roots wealth creation.

Responsibilities

• Product Vision: Develop a clear and practical plan for addressing the needs of small and medium business owners with a suite of business management software products.
• Product Strategy: Establish and oversee a strategy for our Moniebook product line, considering the relationship between the product, market, sales channels, and business model. Maintain a clear roadmap for the product's future development and strategic direction.
• Product Development Lifecycle Management: Oversee the entire process of product development, from initial concept to market release, including user growth, product launch, widespread adoption, and ongoing updates and improvements.
• Profit and Loss (P&L) Management: Manage the financial performance of the product, including budgeting and return on investment (ROI) for all product development, operations and commercial activities related to Moniebook.
• Business Outcome Ownership: Directly link product features and performance metrics to the Company's strategic goals, ensuring that the product contributes meaningfully to the overall success of the Company.
• Distribution / Go-to-Market Strategy: Define the commercial strategy for Moniebook, ensuring we hit ambitious revenue targets, and positively impact other Company level metrics. Collaborate closely with other internal teams to ensure the successful launch, adoption and long term usage of the Moniebook product line.
• Team Building and Leadership: Build and lead a diverse team that includes product development, engineering, and operations, fostering collaboration and efficiency.
• Partnerships: Build relationships with strategic partners, financial institutions and other stakeholders to foster collaboration and establish new business opportunities for Moniebook.

Requirements

• Technical Expertise: Background in engineering, product management, or leading a product function, with a proven track record of working with engineers to create exceptional B2B software.
• P&L Ownership: Experience managing a P&L and driving business outcomes through financial accountability.
• Go-to-Market Strategy: Demonstrated success in building and executing go-to-market plans, scaling B2B businesses with significant customer bases through online and offline distribution. This could stem from experience as a founder, GM, or product leader involved in commercial strategy decisions.
• Fintech Experience: Strong understanding of fintech, particularly in B2B payments, with a background in scaling businesses to substantial ARR milestones.
• Strategic Partnerships: Proven ability to manage relationships within the African financial ecosystem, securing key partnerships for sustainable growth.
• Leadership Experience: Ability to lead and grow cross-functional teams, achieving exceptional outcomes, and managing businesses end-to-end, from engineering to sales to finance.
• Location Flexibility: Based in Lagos, or open to relocating to Lagos

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Job Purpose

• The Customer Success Representative is responsible for developing customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn. The customer success representative is the first port of call for customers and should be the internal advocate for the customer working with the various teams to ensure quick resolution of customer issues and provide suggestions on how the customers experience can be further optimized based on analysis of the issue log or customer requests.

Responsibilities

• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Qualification

• Bachelors Degree
• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Must be resident in Gombe State, Nigeria

go to method of application »

Job Purpose

• The Customer Success Representative is responsible for developing customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn. The customer success representative is the first port of call for customers and should be the internal advocate for the customer working with the various teams to ensure quick resolution of customer issues and provide suggestions on how the customers experience can be further optimized based on analysis of the issue log or customer requests.

Responsibilities

• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Qualification

• Bachelors Degree
• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Must be resident Taraba State, Nigeria

go to method of application »

Job Purpose

• The Customer Success Representative is responsible for developing customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn. The customer success representative is the first port of call for customers and should be the internal advocate for the customer working with the various teams to ensure quick resolution of customer issues and provide suggestions on how the customers experience can be further optimized based on analysis of the issue log or customer requests.

Responsibilities

• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Qualification

• Bachelors Degree
• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Must be resident Zamfara State, Nigeria

go to method of application »

Job Purpose

• The Customer Success Representative is responsible for developing customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn. The customer success representative is the first port of call for customers and should be the internal advocate for the customer working with the various teams to ensure quick resolution of customer issues and provide suggestions on how the customers experience can be further optimized based on analysis of the issue log or customer requests.

Responsibilities

• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Qualification

• Bachelors Degree
• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Must be resident Yobe State, Nigeria

go to method of application »

About the role

• The Vice President of Cards will lead the strategic direction and execution of Moniepoint's card products, including debit, credit, and prepaid solutions. This executive role requires a strong understanding of card program management, market trends, and customer preferences. The ideal candidate will be a dynamic leader who drives innovation, enhances user experience, and contributes to the overall growth of Moniepoint.

Key Responsibilities:

• Strategic Vision: Develop and implement a comprehensive strategy for Moniepoint's card offerings, aligning with overall business goals and market opportunities.
• Product Development: Oversee the design, launch, and continuous improvement of card products, ensuring they meet customer needs and enhance engagement.
• Market Research: Conduct in-depth market analysis to identify trends, competitive landscape, and customer insights to inform product strategy and positioning.
• Regulatory Compliance: Ensure that all card products adhere to relevant regulations and industry standards, collaborating with legal and compliance teams.
• Customer Experience: Work closely with marketing and customer support teams to design and execute initiatives that enhance customer acquisition, retention, and satisfaction for card products.
• Performance Metrics: Establish KPIs to evaluate the success of card initiatives, leveraging data analytics to drive decisions and optimize performance.
• Team Leadership: Build and lead a high-performing team, promoting a culture of innovation, collaboration, and excellence within the cards division.
• Stakeholder Engagement: Collaborate with cross-functional teams, including technology, operations, and finance, to ensure successful product delivery and a seamless customer experience.

Requirements

• Bachelor's degree in Finance, Business Administration, or a related field; MBA preferred.
• 10+ years of experience in the financial services industry, with a focus on card products and program management.

Skills

• Proven track record in developing and launching successful card products.
• Strong understanding of regulatory frameworks and compliance issues related to card services.
• Exceptional leadership and team management skills.
• Excellent analytical and strategic thinking abilities, with a data-driven approach to decision-making.
• Strong communication and interpersonal skills, capable of engaging and influencing stakeholders at all levels.