Receptionist at Colourbox Early Learning Hub

Role Overview

The Receptionist is the first point of contact for parents, visitors, and staff, while also supporting administrative operations.

This role requires someone who is warm, organised, and professional, with the ability to manage front desk responsibilities while supporting staff coordination and basic administrative processes.

Working Schedule

• Monday to Friday
• Between 7:00am and 7:00pm

Key Responsibilities

Front Desk & Reception Duties

• Welcome parents, visitors, and enquiries in a friendly and professional manner
• Manage calls, emails, website and and walk-in enquiries. 
• Coordinate child drop-off and pick-up records
• Maintain a clean and organised reception area
• Schedule appointments, tours, and meetings for management. 

Parent & Customer Experience

• Provide accurate information about the crèche’s services
• Handle enquiries, feedback, and concerns professionally
• Support communication between parents and caregivers
• Maintain a warm and trustworthy brand image

Administrative Support

• Assist with recruitment (job postings, interview scheduling, onboarding)
• Maintain staff records (attendance, leave, documentation)
• Monitor staff attendance and punctuality

Documentation & Compliance

• Maintain accurate and confidential records for staff and children
• Support compliance with internal policies and childcare regulations

General Office Support

• Manage office supplies and basic procurement
• Support daily administrative operations
• Assist management with reports and coordination tasks

Nice to Have (Marketing Support)

• Basic experience managing social media platforms (e.g. Instagram, WhatsApp Business)
• Ability to create simple content (photos, short videos, captions)
• Assist in responding to online enquiries and following up with prospective parents
• Support occasional marketing activities such as open days or promotions.

Candidate Profile

Experience & Qualifications

• 2–4 years’ experience in a receptionist or administrative role.
• Degree or diploma in Business Administration or related field
• Experience in a school, crèche, or service environment is an advantage

Core Skills & Attributes

• Excellent communication and interpersonal skills
• Friendly, professional, approachable and well-presented.
• Strong organisational and multitasking abilities
• Attention to detail
• Digital literacy (Microsoft Office, communication tools)
• Discretion and confidentiality
• Reliable and proactive

Why Join Us?

• Be part of a growing early learning organisation
• Supportive and structured work environment

Important Note: This role is primarily front desk.

Safeguarding knowledge, First Aid Skill and Experience working in a childcare sector will be an added advantage.