Jobs at Tempkers Limited

Job Summary

• The Customer Service Representative will serve as the first point of contact for customers, handling enquiries, resolving complaints, and providing accurate information about products and services.
• The role involves maintaining customer records, supporting service processes, and ensuring excellent customer experience while meeting organizational service standards.

Responsibilities
Customer Support & Service Delivery:

• Provide prompt and professional responses to customer enquiries via phone, email, or in person.
• Assist customers with product or service information and resolve issues efficiently.

Customer Records & Documentation:

• Maintain accurate and up-to-date customer records, service requests, and interaction logs in company systems.
• Ensure proper documentation and tracking of customer complaints and resolutions.

Complaint Resolution:

• Handle customer complaints calmly and professionally.
• Investigate issues, provide appropriate solutions, and escalate complex concerns when necessary.

Service Coordination:

• Coordinate with internal departments to resolve customer issues and ensure timely service delivery.
• Follow up with customers to ensure satisfaction and service completion.

Customer Communication:

• Provide clear information on company policies, procedures, and service timelines.
• Maintain positive relationships with customers to encourage loyalty and repeat business.

Data Management & Reporting:

• Maintain service records, customer feedback logs, and support documentation.
• Assist in preparing weekly or monthly reports on customer interactions and service performance.

Team Collaboration:

• Work closely with team members and other departments to improve service delivery.
• Participate in team meetings and contribute ideas for improving customer satisfaction.

Continuous Improvement:

• Stay updated on company products, services, and customer service best practices.
• Identify opportunities to enhance customer experience and service processes.

Requirements

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
• Previous experience as a Customer Service Representative, Front Desk Officer, or Customer Support Officer is an advantage.
• Knowledge of customer service principles and relationship management is desirable.

Relevant Skills:

• Customer service & client support
• Complaint handling & conflict resolution
• Excellent communication & interpersonal skills
• Active listening and empathy
• Problem-solving abilities
• Strong organizational and multitasking skills
• Attention to detail and accurate record keeping
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Time management and ability to meet deadlines
• Teamwork and ability to work independently.

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Responsibilities
HR Operations & Administration:

• Provide administrative support across all HR functions including recruitment, onboarding, employee records, and HR documentation.
• Maintain accurate and up-to-date employee files, contracts, and HR databases in line with company policies.

Employee Records & Documentation:

• Manage staff onboarding and exit documentation processes.
• Ensure proper filing of employee records, leave records, confirmations, promotions, and disciplinary documents.

Recruitment & Onboarding Support:

• Assist with job postings, CV screening, interview scheduling, and candidate communication.
• Coordinate onboarding activities for new hires and ensure smooth integration into the organization.

Payroll & Benefits Support:

• Support payroll preparation by collating attendance, leave records, and employee data.
• Assist with employee benefits administration and related documentation.

Employee Relations & Support:

• Serve as a point of contact for employee HR-related enquiries.
• Assist in resolving basic employee issues and escalating complex matters appropriately.

Compliance & Policy Administration:

• Ensure HR practices comply with company policies, labour laws, and regulatory requirements.
• Support implementation and communication of HR policies and procedures.

Data Management & Reporting:

• Maintain HR systems, databases, and trackers accurately.
• Prepare weekly and monthly HR reports, staff lists, and HR activity summaries.

Performance Management Support:

• Assist in coordinating performance appraisals and tracking appraisal documentation.

Collaboration:

• Work closely with department heads and management to support HR initiatives.
• Coordinate with external vendors, consultants, and regulatory bodies when required.

Continuous Improvement:

• Stay updated on HR best practices, labour laws, and workforce management trends.

Requirements

• Bachelor’s Degree in Human Resource Management, Business Administration, Industrial Relations, or a related field.
• Previous experience as an HR Administrator, HR Assistant, or Administrative Officer is an advantage.
• Knowledge of Nigerian labour laws and HR best practices is desirable.

Skills & Qualifications:

• Strong organizational and administrative skills
• Excellent communication and interpersonal skills
• High level of confidentiality and professionalism
• Attention to detail and accuracy in documentation
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Ability to manage multiple tasks and meet deadlines
• Problem-solving and conflict-handling skills
• Team-oriented with the ability to work independently.

Relevant Skills:

• HR operations & administration
• Recruitment & onboarding
• Employee records management
• Payroll & benefits support
• Excellent communication & interpersonal skills
• Strong organizational skills
• Attention to detail & accuracy
• Microsoft Office proficiency
• Problem-solving & conflict resolution
• Knowledge of Nigerian labour laws

Application Closing Date
6th April, 2026.

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Key Responsibilities
HR Administration:

• Provide day-to-day administrative support to the HR Manager.
• Prepare, file, and maintain employee records and HR documentation.
• Ensure proper documentation and confidentiality of HR information.

Recruitment & Onboarding:

• Assist with job postings, CV screening, interview scheduling, and candidate communication.
• Support onboarding processes including documentation and employee orientation.

Employee Records & Data Management:

• Maintain and update employee files, HR databases, attendance, and leave records.
• Ensure accuracy and timely updates of HR trackers and reports.

HR Operations:

• Support coordination of training, performance appraisals, and staff engagement activities.
• Assist in payroll preparation by collating necessary HR data.

Employee Relations Support:

• Serve as first point of contact for basic HR inquiries.
• Assist in resolving routine HR matters and escalate complex issues appropriately.

Compliance & Policy Support:

• Support adherence to company policies and labour regulations.
• Maintain strict confidentiality of employee and company information.

Requirements

• Bachelor’s Degree in Human Resource Management, Business Administration, or related field.
• Minimum of 1 year experience as an HR Assistant or Administrative Assistant.
• Strong interest in growing a career in Human Resources.
• Good understanding of basic HR functions and processes.

Application Closing Date
20th March, 2026.

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Responsibilities
Administrative & Office Support:

• Provide comprehensive secretarial and administrative support to management and departments.
• Manage office correspondence including emails, letters, and phone calls.
• Draft, format, and prepare reports, memos, presentations, and other documents.
• Maintain proper filing systems (electronic and hard copy) for easy retrieval of documents.

Scheduling & Coordination:

• Manage calendars, schedule meetings, and coordinate appointments.
• Organize meetings, prepare agendas, and take accurate minutes.
• Coordinate travel arrangements and logistics where necessary.

Records & Documentation Management:

• Maintain accurate records of office documents and correspondence.
• Ensure proper documentation and archiving of company files.
• Track and monitor important deadlines and follow-ups.

Front Desk & Communication:

• Serve as the first point of contact for visitors and external stakeholders.
• Handle incoming calls, inquiries, and correspondence professionally.
• Direct inquiries to appropriate departments or personnel.

Office Operations Support:

• Monitor office supplies and place orders when necessary.
• Support internal communication and coordination between departments.
• Liaise with external vendors, consultants, and service providers when required.

Compliance & Confidentiality:

• Ensure confidentiality of sensitive company information.
• Support adherence to company policies and administrative procedures.

Requirements

• Bachelor’s Degree in Business Administration, Office Management, or a related field.
• Previous experience as a Secretary, Administrative Assistant, or similar role is an advantage.

Skills & Qualifications:

• Strong organizational and time-management skills
• Excellent written and verbal communication skills
• High level of professionalism and confidentiality

Strong attention to detail:

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Ability to multitask and meet deadlines
• Good interpersonal skills and customer service orientation
• Ability to work independently and as part of a team.

Salary
N150,000 - N250,000 / Month

Application Closing Date
11th March, 2026.