Career Opportunities at Fadac Resources and Services

Job Responsibilities:

• Prospect and identify potential customers or clients through various channels, including cold calling, networking, referrals, and lead generation activities.
• Conduct sales presentations, demonstrations, and pitches to educate prospects about products or services, highlight features and benefits, and address customer questions or objections
• Build and maintain relationships with customers, providing personalized service, assistance, and support to understand their needs, preferences, and buying behavior.
• Recommend products or services to customers based on their requirements, preferences, and budget, offering solutions that meet their needs and address pain points.

Job Requirements:

• High school diploma or equivalent;
• bachelor\'s degree in business, marketing, or a related field is preferred.
• Proven experience in direct sales, field sales, or customer-facing roles, with a track record of achieving sales targets and generating revenue.
• Strong communication and interpersonal skills, with the ability to build rapport, influence decision-making, and negotiate effectively with customers.
• Persuasive selling skills, with the ability to articulate value propositions, handle objections, and close deals through effective sales techniques.
• Customer-centric mindset, with a focus on understanding customer needs, providing solutions, and delivering exceptional service to drive customer satisfaction and loyalty.

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Job Description

• Monitor network performance locally and as well as over the air interface.
• Perform 24/7 network surveillance, respond to network‐reported and customer‐reported problems.
• Provide specialist technical support to all other departments in the organisation regarding network and radio-related problems
• Coordinate and perform maintenance of cell sites strictly managed by Swift Networks, and liaise with the vendor on the maintenance of cell sites not directly managed by Swift Networks
• Responsible for the configuration and bench testing of new products and giving ATP (Authority To Proceed) concerning those products
• Technical point man between Swift & vendors regarding radio and microwave equipment related RMA issues
• Carry out other duties as may be assigned by the Head of Department.
• Reporting to the Customer Support Manager.

Job Requirements: 

• Must have the drive and capability to meet and exceed challenging targets.
• Bachelor’s Degree in Computer Science, Information Technology, or related field.
• Minimum of 1-2 years of experience in IP network engineering.
• Strong relationship and team building skills; experience in dealing with corporate and government representatives and other senior individuals and stakeholder groups.
• Delivering results – absolute focus to deliver under pressure in an ever-changing business environment.
• Putting customers first – understand the needs, expectations, and requirements of stakeholders.
• Communicating for impact – effective communication with senior stakeholders inside and outside of the company.
• Making a personal difference – strong influencing skills and responsive technical/professional expertise.
• Excellent communication skills, including written and verbal communication.
• Strong presentation skills and ability to influence a junior and senior audience.