Customer Experience Officer at Venus Finance

We are seeking a proactive and customer-focused professional to support client engagement, business growth, and service excellence. The ideal candidate will be responsible for building strong client relationships, converting inquiries into customers, ensuring a positive customer experience, and supporting the growth of our cleaning and drone cleaning services.

Please Note: While this vacancy is being advertised under Venus Finance, the successful candidate will be employed and work with Diamond Shine Cleaning Company.

Key Responsibilities:

• Respond to customer inquiries and guide prospective clients through available service options.
• Follow up on leads and prospects to convert inquiries into paying customers.
• Identify and pursue opportunities to attract new clients and expand the company’s customer base.
• Build and maintain strong relationships with new and existing clients.
• Coordinate with the operations team to ensure smooth service delivery and customer satisfaction.
• Monitor customer experiences and promptly address concerns, complaints, or service-related issues.
• Conduct post-service follow-ups and gather customer feedback to improve service quality.
• Maintain accurate records of customer interactions, inquiries, and service requests.
• Prepare customer engagement, feedback, and sales activity reports as required.
• Promote the company’s cleaning and drone cleaning services to individuals, businesses, and organizations.
• Support initiatives aimed at increasing customer retention, referrals, and overall business growth.

Requirements:

• Minimum of B.Sc. in Finance, Business Administration, Marketing, or related fields.
• Proven experience in client engagement and success.
• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Goal-oriented with a passion for customer service and financial inclusion.

What We Offer:

• Competitive salary and commission structure.
• Opportunities for career growth and professional development.