Customer Service Representative at Onestep Recruiting Solution Nigeria Ltd

Key Responsibilities

• Respond to customer enquiries through phone calls, emails, live chats, social media, and in-person interactions.
• Assist customers with account opening, registration, verification, and onboarding processes.
• Explain the company’s financial products, services, fees, terms, and conditions clearly to customers.
• Resolve customer complaints and service-related issues promptly and professionally.
• Handle enquiries relating to deposits, withdrawals, transfers, payments, loans, investments, and other financial transactions.
• Investigate failed, delayed, reversed, or disputed transactions and coordinate with relevant departments for resolution.
• Provide accurate information about account balances, transaction status, payment confirmations, and account activities within authorized limits.
• Verify customer identities and follow established procedures for account security and fraud prevention.

Requirements

• Bachelor's degree in Business Administration, Management, or a related field.
• 2 – 5 years of relevant experience in the finance industry or related field.
• Proven track record in business growth, profitability, and lead conversion.
• Strong problem-solving, conflict resolution, and leadership skills.
• Excellent stakeholder management, communication, and decision-making skills.