Systems Administrator (Microsoft 365) at Nicole Sinclair Consulting

We are looking to hire a Microsoft 365 Administrator / Specialist who will be responsible for managing, supporting, and optimizing the organization’s Microsoft 365 environment. The role includes administration of Microsoft 365 applications and services, end-user support and training, implementation of productivity tools, automation of business processes, and ensuring that Microsoft technologies effectively support business operations and requirements.

KEY RESPONSIBILITIES

• Manage and administer Microsoft 365 services including Outlook, SharePoint Online, OneDrive for Business, Microsoft Teams, Power Automate, Power Query, Power Apps, Exchange Online, and related tools.
• Manage and support Active Directory and Microsoft Entra ID (Azure AD) for user accounts, access control, authentication, and Microsoft 365 integration.
• Monitor system performance, availability, and security of Microsoft 365 services.
• Manage user accounts, licenses, permissions, and access controls.
• Configure and maintain Microsoft 365 policies, compliance, and security settings.
• Troubleshoot and resolve Microsoft 365-related issues.
• Conduct training sessions for employees on Microsoft 365 tools and best practices.
• Prepare user guides, documentation, and knowledge-sharing materials.
• Provide technical support and assistance to users regarding Microsoft 365 applications and services.
• Introduce and implement Microsoft productivity solutions to improve operational efficiency.
• Identify opportunities for workflow automation using Power Automate and related tools.
• Collaborate with departments to streamline processes using Microsoft technologies.
• Support business requirements using Microsoft 365 solutions and cloud technologies

JOB REQUIREMENTS

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Fresh graduate or equivalent, or 1-3 years of experience.
• Strong knowledge of Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, and Power Platform tools.
• Good troubleshooting and problem-solving skills.
• Strong communication and user training abilities.
• Understanding of Microsoft 365 security, compliance, and governance.
• Microsoft certifications will be an added advantage. Preferred Certifications.
• Microsoft 365 Certified: Administrator Expert.
• Microsoft Power Platform Certifications.