Instagram DM Customer Sales Closer at FMR AGENCY

‎Role Summary

• ‎We are hiring a smart, fast and conversion-focused Instagram DM Customer Service Executive to manage daily enquiries from Instagram ads, posts, stories and organic traffic, nurture leads, and convert DMs into sales while maintaining the warm, premium and trustworthy voice of RLG Cosmetics.

‎Key Responsibilities

• ‎Reply to all Instagram DMs, comments requiring conversion, and story enquiries promptly
• ‎Convert ad leads and organic enquiries into orders daily
• ‎Build trust with first-time buyers, especially customers worried about breakouts or wrong shade selection
• ‎Educate customers on RLG Cosmetics products using approved messaging
• ‎Follow up consistently with warm leads until they purchase
• ‎Handle objections, reassure customers, and close confidently
• ‎Redirect customers to website/checkout/WhatsApp where required
• ‎Escalate issues appropriately and protect brand reputation
• ‎Maintain excellent tone, spacing, grammar and professionalism in all chats

‎KPI Expectations

• ‎Response speed
• ‎Conversion from ad-generated leads
• ‎Follow-up quality
• ‎DM organization and zero missed opportunities
• ‎Script/process compliance
• ‎Customer satisfaction and repeat engagement

‎Ideal Candidate:

• ‎Excellent Instagram selling skills
• ‎Strong written communication and neat typing
• ‎Understands social selling psychology
• ‎Must be persuasive, consistent and highly organized
• ‎Must know how to close without over-explaining or sounding desperate.