Customer Service Representative at RachamHub Limited

Key Responsibilities

• Process and confirm customer and merchant orders.
• Coordinate with fleet operation managers, and warehouse staff to ensure timely deliveries.
• Track shipments and provide merchants with delivery updates.
• Respond to merchant inquiries through phone, email, chat, or social media.
• Resolve delivery issues such as delays, missing items, damaged goods, or incorrect orders.
• Handle customer/merchant complaints professionally and work toward prompt resolution.
• Maintain accurate records of orders, customer interactions, and delivery statuses.
• Prepare daily or weekly reports on order progress, delivery performance, and operational issues.
• Escalate unresolved issues to the appropriate department or supervisor.
• Verify customer information and delivery addresses to minimize errors.
• Follow up with customers after issue resolution to ensure satisfaction.
• Work closely with merchants and logistics partners to improve service quality.
• Ensure compliance with company policies and service standards.

Requirements

• NCE, HND, or Bachelor's Degree with 1–2 years of relevant work experience.
• Excellent verbal and written communication.
• Strong customer service and interpersonal skills.
• Good organizational and time management abilities.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Basic computer proficiency (e.g., Microsoft Office, CRM systems, email).
• Basic numerical and record-keeping skills.
• Problem-solving and conflict-resolution abilities.
• Ability to remain calm and professional under pressure.
• Teamwork and collaboration.

Preferred Location:

• Candidates living in or around the following areas have an advantage: Maryland, Obanikoro, Palmgrove, Bariga, Ilaje, Gbagada, Onipan, Sabo, Outer Surulere, Ojota, Alapere, Ketu, Anthony, Oshodi.