Business Manager - Fast Food and Lounge at R-Fantazia

RESPONSIBILITIES:

Operations Management:

• Oversee the day-to-day operations of the lounge and fast food area, ensuring smooth and efficient service.
• Inventory Control: Monitor inventory levels and work closely with suppliers to ensure the availability of quality ingredients, beverages and materials while minimizing wastage.
• Implement and maintain quality control standards to ensure food safety and consistency.
• Work closely with the kitchen supervisor to ensure timely preparation and presentation of food items.
• Performance Analysis: Monitor key performance indicators and implement data-driven strategies to improve operational efficiency and profitability

Customer Service:

• Provide a welcoming and friendly atmosphere for customers, ensuring exceptional service at all times.
• Address customer inquiries, concerns, and feedback promptly and professionally.
• Monitor guest satisfaction levels and take proactive measures to improve the overall customer experience.
• Marketing and Promotion: Collaborate with the marketing team to create innovative promotional strategies to attract and retain customers

Team Leadership:

• In collaboration with our consultant, recruit, train, and supervise lounge and fast food staff, ensuring a cohesive and high-performing team.
• Set performance expectations, conduct regular performance evaluations, and provide coaching and feedback.
• Foster a positive and inclusive work environment that promotes teamwork and employee growth.

Financial Management:

• Develop and manage budgets for the lounge and fast food area, ensuring profitability and cost-effectiveness.
• Analyze sales data, identify trends, and implement strategies to maximize revenue and minimize expenses.
• Control labor costs and schedule staff efficiently to meet business demands.
• Expansion and Growth: Identify opportunities for business expansion and collaborate with top management on strategic decisions.

Compliance and Safety:

• Ensure compliance with health and safety regulations, sanitation standards, and licensing requirements.
• Conduct regular inspections, surveys and audits to maintain a clean and safe environment for guests and staff.

QUALIFICATIONS:

• Bachelor's degree in Business Management, Hospitality, or related field (or equivalent work experience). A Masters degree and other relevant certifications will be an added advantage
• 7 + years Proven experience as a Business Manager or similar role in the food, beverage and hospitality industry.
• Strong leadership and team-building skills with the ability to foster a positive and motivated work environment.
• Exceptional organizational and problem-solving abilities.
• Excellent communication and interpersonal skills to interact with staff, customers, and suppliers.
• Knowledge of local food safety and health regulations.
• Flexibility to work in a fast-paced and ever-changing environment
• Flexibility to work evenings, weekends, and holidays as needed.

BENEFITS:

• Competitive salary commensurate with experience.
• Health and wellness benefits package.
• In-house accommodation and official car
• Opportunities for career advancement within the company.
• Positive and inclusive work environment.