Recreation Centre Supervisor at ECLAT HR Consulting

Report To: General Manager 

Responsibilities

• Oversee daily operations of the recreation centre, ensuring smooth workflow and high-quality service delivery.
• Supervise, train, and monitor the performance of staff across all recreation activities and facilities. 
• Coordinate schedules and staffing to ensure adequate coverage for all services and events. 
• Maintain cleanliness, safety, and proper functioning of all recreational equipment and facilities. 
• Ensure strict compliance with safety regulations, health standards, and operational guidelines. 
• Address and resolve customer complaints and concerns professionally and promptly. 
• Collaborate with management on event planning, promotions, and program development to enhance customer experience. 
• Monitor inventory of recreational supplies and recommend procurement as needed. 
• Foster a positive and engaging environment for both staff and patrons.

Requirement

•  National Diploma (ND), Higher National Diploma (HND), or Bachelor’s Degree in Hospitality Management, Leisure & Recreation, Sports Management, or related field. 
•  Minimum of 2–3 years of experience in a supervisory or managerial role in a recreation, hospitality, or customer service setting. 
•  Strong knowledge of safety and operational regulations for recreational facilities. 
• Excellent communication, leadership, and interpersonal skills.

Required Competencies:

• Strong leadership and team management abilities. 
•  Detail-oriented with high service standards.  
• Ability to handle multiple tasks and work under pressure in a dynamic environment. 
•  Organized, disciplined, and results-driven. 
• Customer-focused with a service-driven mindset.