Reservation & Ticketing Officer at Bedrock Residences

Job Summary

• The Reservation & Ticketing Officer will manage end-to-end travel operations, ensuring seamless bookings and exceptional guest experiences.
• You will be responsible for accurate ticket issuance, hotel reservations, and travel packages while maintaining strict compliance with airline and company policies.

Key Responsibilities

• Ticketing & Booking: Handle flight reservations, ticket issuance, reissues, refunds, and cancellations via airline portals.
• Travel Coordination: Process hotel bookings, airport transfers, and customized travel packages.
• Documentation: Prepare accurate itineraries, invoices, and necessary travel documentation for clients.
• Consultation: Provide basic visa advisory support, including documentation checklists and application guidance.
• Customer Support: Respond promptly to inquiries via phone, email, WhatsApp, and walk-ins.
• Liaison: Coordinate with airlines, consolidators, and hotels to resolve booking issues and ensure service delivery.
• Reporting: Maintain precise booking records, customer data, and transaction logs.

Requirements & Qualifications

• OND / HND / B.Sc in Business Administration, Marketing, or a related field.
• 2 - 3 years of experience in travel, reservations and ticketing.
• Working knowledge of visa processes and international travel requirements.
• Proficiency in CRM tools (e.g. HubSpot,Zoho or Salesforce)
• Demonstrated ability to work proactively,manage multiple tasks, and meet deadlines.
• Strong attention to detail and accuracy
• Excellent communication and customer service skills.