Jobs at Bedrock Residences

Job Summary

• The Business Development Manager, Travels & Tours is responsible for driving revenue growth and expanding the company’s Travel & Tours business through the acquisition of corporate and individual clients.
• The role focuses on mobilizing corporate travel deals, building strategic partnerships, identifying new market opportunities, and ensuring the successful promotion and sale of travel services.

Key Responsibilities

• Develop and execute the end-to-end business strategy for the Travel & Tours vertical in line with group objectives.
• Lead market entry, brand positioning, and growth initiatives across corporate, leisure, and group travel segments.
• Identify, pursue, and mobilize corporate travel deals with companies, institutions, and organizations.
• Generate new business leads through networking, referrals, partnerships, and direct marketing initiatives.
• Develop and present travel solutions, quotations, and proposals to potential clients.
• Negotiate pricing, service terms, and agreements with clients in line with company policies.
• Build and maintain strong relationships with corporate clients, travel partners, and other key stakeholders.
• Promote travel services including flight bookings, travel packages, hotel reservations, group travel, and visa support services.
• Establish and enforce operational policies, SOPs, and service standards for the Travel & Tours vertical.
• Ensure compliance with airline regulations, GDS requirements, NANTA, IATA (where applicable), and other statutory bodies.
• Monitor market trends, competitor offerings, and emerging opportunities within the travel industry.
• Track and manage the sales pipeline, client engagement activities, and conversion rates.
• Build and lead a high-performing team across Business Development, Reservations & Ticketing, Operations, and support functions.
• Set clear KPIs, performance targets, and accountability frameworks for the team.
• Support marketing campaigns and initiatives to enhance brand visibility and customer acquisition.
• Prepare periodic reports on sales performance, business opportunities, and revenue projections for management review.

Qualifications

• Bachelor’s Degree in Business Administration, Marketing, Tourism, Aviation Management, or a related field.
• MBA or relevant professional certification will be an added advantage.
• 7–10 years of experience in business development, sales, or corporate account management within the travel, aviation, hospitality, or related industries.
• Proven experience in mobilizing corporate accounts and driving revenue growth.
• Strong knowledge of corporate travel services, airline operations, GDS, and partnership management.
• Demonstrated ability to identify new market opportunities and develop strategic client relationships.
• Excellent negotiation, networking, and client relationship management skills.
• Strong commercial acumen with the ability to meet and exceed sales targets.

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Job Summary

• The Reservation & Ticketing Officer will manage end-to-end travel operations, ensuring seamless bookings and exceptional guest experiences.
• You will be responsible for accurate ticket issuance, hotel reservations, and travel packages while maintaining strict compliance with airline and company policies.

Key Responsibilities

• Ticketing & Booking: Handle flight reservations, ticket issuance, reissues, refunds, and cancellations via airline portals.
• Travel Coordination: Process hotel bookings, airport transfers, and customized travel packages.
• Documentation: Prepare accurate itineraries, invoices, and necessary travel documentation for clients.
• Consultation: Provide basic visa advisory support, including documentation checklists and application guidance.
• Customer Support: Respond promptly to inquiries via phone, email, WhatsApp, and walk-ins.
• Liaison: Coordinate with airlines, consolidators, and hotels to resolve booking issues and ensure service delivery.
• Reporting: Maintain precise booking records, customer data, and transaction logs.

Requirements & Qualifications

• OND / HND / B.Sc in Business Administration, Marketing, or a related field.
• 2 - 3 years of experience in travel, reservations and ticketing.
• Working knowledge of visa processes and international travel requirements.
• Proficiency in CRM tools (e.g. HubSpot,Zoho or Salesforce)
• Demonstrated ability to work proactively,manage multiple tasks, and meet deadlines.
• Strong attention to detail and accuracy
• Excellent communication and customer service skills.