General Manager (Hotel) at TheJobMag

Job Summary:
The Hotel General Manager is responsible for the day-to-day running and management of the hotel as well as its staff. He/she oversees all aspects of the hotel operations including guest services, food & beverage, housekeeping operations, revenue generation, and maintenance/property management.

Responsibilities
To be selected for this role, you should be able to demonstrate the following competencies:

• Creates an operating environment that assures consistent guest satisfaction.
• Coordinates the execution of activities via instructions to Heads of Departments/ Assistant Managers, supervisors etc.
• Maintains Hotel product and service quality standards by conducting ongoing evaluations and investigating complaints
• Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports
• Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.
• Executes marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.
• Monitor revenue and income expenditures
• Providing timely real-time feedback to management, and hourly associates on service and operational standards
• Ensure that all departments are at optimum performance to guarantee that the Hotel is run smoothly

Desired Competencies & Experience:
To be selected for this role, you should be able to demonstrate the following competencies:

• At least 3 years’ experience within the hotel industry in Hotel Management.
• B.Sc. degree in Business Administration or a related field with at least a 2:1
• Ability to work a flexible schedule and adjust working hours as necessary.
• Must be an energetic leader with an entrepreneurial spirit
• Highly motivated, with demonstrated leadership & influencing skill
• Problem solving skills with strong organizational, planning & management skills
• Excellent communication 
• Must be computer literate.