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  • Posted: Jun 4, 2024
    Deadline: Not specified
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    New Incentives is a US-based nonprofit committed to implementing health-related cash transfer programs to save lives in developing countries. Operating in Nigeria, New Incentives gives pregnant women with at-risk pregnancies conditional cash transfers, which encourage them to follow medical advice and treatment so that their children are born healthy.
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    States Partnership Manager (Supply-Side)

    Job Responsibilities and Tasks

    Vaccine Supply Coordination (40%)

    • Review and analyze NI-ABAE supply-side data daily to assess trends and prompt urgent interventions
    • Implement NI-ABAE’s established interventions to resolve supply-side issues
    • Assess the case management of Supply-Side Officers
    • Evaluate and innovate against NI-ABAE’s established interventions to grow and improve the organization’s efficacy in resolving and preventing vaccine stockouts at all levels
    • Build new relationships that will assist in achieving organizational and program goals
    • Ensure that we are talking to partners in the states and talking to LGAs where we don’t directly work
    • Talking to partners at national and presenting to them on an ongoing basis
    • Liaise with and cultivate of national level champions and supports related to vaccine supply, both directly and through the National Partnerships Officer
    • Represent the organization at SERICC and LERICC meetings for priority states and LGAs
    • Daily and weekly internal and external updates to ensure timely action on existing and potential stockouts

    Managerial (30%)

    • Provide technical supervision and guidance to the stakeholder relations and supply-side unit.
    • Support the recruitment, training, evaluation, staff development, and internal communication of necessary manpower required for meeting stakeholder relations and supply-side goals.
    • Undertake any other administrative duties, or training and development, appropriate to the grade of the position
    • Generate weekly work plans for reportees and support them to manage their expenses effectively, including issues resolutions when necessary

    Stakeholder Management and Organizational Representation(20%)

    • Vaccine-supply related stakeholder relationship and knowledge management
    • Manage stakeholder relationships in a cost-effective manner
    • Organizational awareness of vaccine-supply stakeholder relations landscape changes at the state and national level
    • Alignment of organizational goals with government priorities and identification of common points of collaborations

    Internal Unit Management (10%)

    • Be a key representative and leader of the Stakeholder Relations Unit
    • Plan and implement internal meetings and events such as training
    • Maintain relationships across NI-ABAE units and departments, coordinating as necessary to resolve issues
    • Attend all planned SR Unit activities and inter-unit activities; represent SR unit internally in trainings and meetings, including organization-wide

    Education and Work Experience Requirement

    • MSc or PhD in public health or any of the health or social sciences disciplines preferred
    • 10 years prior experience working on immunization programs
    • 10 years prior experience working for a health non-profit or national health Ministry, Department or Agency
    • Currently residing in Katsina or willing to relocate
    • Experience working with National or State Health Ministry or Primary Health Care Agency
    • Experience working in Northern Nigeria
    • Key responsibilities include vaccine supply management, supervision of the supply-side unit, and organizational representation.
    • Skills and Competencies Requirement
    • Critical thinker who possess problem-solving attitude
    • Good writing and oral communication skills
    • Excellent networking skills
    • Good organizational skills, effective time management, and ability to meet deadlines, multitask and prioritize tasks
    • Sound cultural awareness and ability to work in a multicultural and multi-ethnic environment
    • Ability to deliver high-quality work in short periods with minimal supervision
    • Ability to collaborate and work with stakeholders from various backgrounds and culture
    • Detail-oriented and diligent professional
    • Excellent responsiveness to email and phone requests
    • Proficiency in Google Workspace, database management, internet browsers, smartphones, and ICT in general.
    • Motivation to work in a young organization that is constantly changing based on stakeholder feedback and operates with a lean structure
    • Profound knowledge of stakeholder management and relationship-building
    • Paying attention to cultural sensitivity of partners and stakeholders

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    Supply-Side Officer

    Key Duties and Responsibilities

    • Daily review of the various platforms from which supply-side issues can be identified and update of all supply-side logs.
    • Continually engage and communicate with FMs or LCCOs of clinics or LGAs with cases to investigate, identify actions already taken, and ascertain status of supply-side cases.
    • Develop and disseminate supply-side reports to team members on a daily basis via email.
    • Follow up with team members on a daily basis and take action to resolve supply-side issues, identify case status, and update the supply-side logs.
    • Conduct phone calls with all LCCOs and Apex Clinic Officers in charge of vaccine distribution at LGAs and clinics, respectively, on alternating weeks.
    • Weekly update of the Master case log.
    • Provide supply-side verbal reporting and active participation during the twice weekly government relations team meeting.
    • Engage with supply-side government stakeholders to advocate program and supply-side followup.
    • Provide innovative recommendations and ideas on how to minimize or eradicate supply stockout and runouts.

    Security Awareness

    • Report all security incidents in areas of operations, including incidents that do not directly affect staff and/or operations.
    • Take responsibility for personal safety and the safety of team members, as applicable, in the field.
    • Read and understand all Security documents in the context of operations, including SOPs and Country Security Plan.

    Other Duties

    • As assigned by leadership (Less than 5% of role).

    Key Performance Indicators

    • Rate of reduction in:
    • monthly number of stockouts
    • monthly number of rankouts
    • Rate of responsiveness to stockout and runout cases:
    • on the supply-side dashboards
    • Identified during calls to LCCOs
    • Identified during calls to apex clinics
    • Rate of adherence to:
    • daily updating of the clinic, apex clinic or LGA case logs before night fall
    • Weekly updating of the master case log before the preceding Monday
    • Timely daily reporting to team members via email before 5pm

    Key Requirements

    Education and Work Experience

    • HND or Bachelor’s degree in any field.
    • Holding a similar position in the NGO sector will be advantageous.
    • Minimum of 1 - 3 years relevant experience in an NGO.
    • The candidate must be a resident or willing to relocate to the locations where the position is advertised.

    Skills and Competencies

    • Good understanding of trends, challenges, opportunities, and regulations relating to the development sector
    • Strong communication skills (verbal and written) in Hausa
    • Strong interpersonal skills
    • Strong customer service and people management skills
    • Strong problem solving skills
    • High ethical standards and integrity
    • Ability to manage multiple priorities

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    Field Manager (Internal & External Vacancy)

    Key Responsibilities

    • Supervise and Manager FO as well as timely completion of deliverables related to each team member
    • Work Plans and Activities to resolve issues at clinics and settlements
    • Review of myDay Issues and Performance Dashboard to identify areas with concerns
    • Manage Activities and KPIs (Coverage, Imm Rate, Discrepancies) within budget
    • Manager Supervision Visits
    • Clinic supervision to clinics that have failed COVID-19 adherence 2 consecutive weeks
    • Clinic visit to assess level of improvement and understand an FO on PIP from all training and discussions he has had with his FM.
    • Clinic supervision to ensure materials supplied by NI-ABAE are being handled with utmost care and are also available as supplied
    • Provides in person feedback on issues observed
    • Assess diligence in following operational protocols and submit related forms
    • Expense Approvals and Work Time Review
    • Notify Transportation Rate Schedule Changes
    • FM Check-ins
    • Fraud mitigation (in areas of operation)
    • Supply, and Security (Initial Resolutions at LGA and escalation)
    • Attend LERICC/LGA meetings (technical, implementation) and other select LGA trainings
    • Implementation of Security Recommendations (for FMs, FOs)

    Required Qualifications:

    • Fluency in local languages/dialects spoken in Sokoto, Jigawa/Katsina/Zamfara State, especially Hausa. Please state the names of the languages/dialects you can speak and your fluency level for each language in your cover letter.
    • Minimum of Bachelor degree, preferably in the field of health or other natural sciences
    • Willingness to work at remote public clinics and field locations a few days per week.
    • Experience with the Nigerian health system and clinic documentation, particularly related to infant health and vaccinations
    • Experience in collecting, synthesizing and drawing conclusions from (health) data desirable
    • Careful attention to financial matters and management of funds
    • Detail-oriented, diligent professional
    • Passion to help others and reduce infant mortality
    • Very good communication and writing skills, English, Hausa and dialects (verbal and written)
    • Excellent responsiveness to email and phone requests
    • Proficiency in Microsoft Word/Excel, internet browsers, smartphones and new communications technology in general
    • Hard-working, result-oriented and loyal
    • Motivation to work in a young organization that is constantly changing based on stakeholder feedback and operates with a lean structure
    • Ability to demonstrate good managerial and leadership skills.

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    Human Resources Officer

    Job Responsibilities and Tasks

    Recruitment (30%)

    • Assist in FOs selection and in-person interviews at the LGAs level.
    • Take the lead to manage in-person interviews of shortlisted FOs candidates through local New Incentives team members.
    • Escalate any gaps, challenges, or noncompliance to the HR Manager for immediate follow-up.
    • Liaise with the SR unit and community leaders to ensure locals are recruited.
    • Promote job ads on social media and do outreaches on platforms like LinkedIn and your network to identify candidates.
    • Assist the HR Manager in sending invitations, following up with candidates through phone calls, scheduling interviews, and conducting reference and background checks.
    • Send feedback for the concluded recruitment exercise.
    • Prepare the recruitment Gsheet during and after the process.

    Onboarding, Benefits and Compensation Management (40%)

    • Follow up with the new employees to ensure pension and NHF registration are done, and numbers are generated.
    • Follow up with the new office account opening during onboarding.
    • Liaise with PFAs, NHF, NSITF, and tax offices to follow up on remittances.
    • Physical Training sessions for new hires in the state

    Administration (30%)

    • Ensure employee information is up to date.
    • Review employee leave applications on Zoho and ensure the proper documents are uploaded.
    • Any other duty that the HR Manager or console may assign.

    Education and Work Experience Requirement

    • BSc or BA in Business Administration, Social Sciences or its recognized equivalent
    • At least 2 - 5 years in a Human Resources general function.
    • 1 - 2 years prior experience working for a non-profit, charitable organization, NGO or (I)NGO is a plus
    • Priority will be given to candidates residing in the states where the position is advertised.

    Skills and Competencies Requirement

    • Preferably a candidate already based in Katsina, Sokoto, Zamfara, or Kebbi States or willing to relocate to either of the States
    • Detail-oriented and diligent professional
    • Process-oriented with some understanding of legal and logistics processes
    • Good networks and contacts in North West Nigeria and ability to leverage for recruitment
    • Good organizational skills, effective time management, ability to meet deadlines, multi-task, and prioritize tasks
    • Sound cultural awareness and ability to work in multicultural and multiethnic environments
    • Proven managerial and/or leadership skills
    • Ability to deliver high-quality work in short periods and to work under pressure.
    • Critical thinker and possess a problem-solving attitude
    • Passion to help others and reduce infant mortality
    • Very good communication and writing skills, English, Hausa and dialects (verbal and written)
    • Excellent responsiveness to email and phone requests
    • Proficiency in MS Word, MS Excel, MS PowerPoint, internet browsers, smartphones, and ICT in general. The candidate should be willing to use Google Docs, Google Sheets, and Google Slides.
    • Motivation to work in a young organization that is constantly changing based on stakeholder feedback and operates with a lean structure
       

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    Senior Auditor

    Key Responsibilities

    • Review Staff Work Day Reports
    • Complete Investigation Procedures and Status each week
    • Plan and manage periodic onsite and offsite audits and investigations
    • Confidentially carry out on-ground investigations against specific employees or operational areas
    • Maintain reports of all audits and investigations, identify fraud, and investigate until closure
    • Review expense submissions by calling vendors to assess authenticity
    • Develop quarterly and ongoing training to improve managers and FOs ability to detect and mitigate fraud

    Job Responsibilities and Tasks

    Program Protocol and Operations Audit (40%)

    • Review current audit and Investigation processes towards developing an audit and Investigation plan and protocol.
    • Provide accurate assessments, proper documentation and insightful recommendations.
    • Assess staff's compliance with the policies of the organization and program implementation guidelines.
    • Talk to various stakeholders, including beneficiaries, to get feedback on issues and gaps for the organization.
    • Confidentially carry out on-ground investigations against specific employees or operational areas.
    • Plan and review the auditing activities including reporting adherence to routine immunization procedure by clinic staff, program, and cash management procedures by employee.
    • Ensure timely completion and reporting of audits.
    • Complete Investigation Procedures and Status each week

    Fraud Identification and Investigation (30%)

    • Develop and implement effective strategies for the detection and prevention of fraud in the organization or during program implementation.
    • Support the recruitment and training of auditors to ensure an effective unit.
    • Conduct interviews with staff and stakeholders to obtain intelligence on the degree of involvement of a fraudulent incident and extent of financial loss to the organization.
    • Seek and analyze relevant documents and dashboards , evidence and data to identify inconsistencies in organizational records and programming.
    • Maintain reports of all audits and investigations.
    • Plan and manage periodic onsite and offsite investigations
    • Synthesize information and strategies required to apprehend fraud suspects and recover organizational funds or assets.
    • Develop and implement processes and guidelines effective for the prevention or mitigation of fraud risks.

    Compliance Monitoring and Enforcement (20%)

    • Monitor the implementation of the conditional cash transfer intervention to ensure compliance with the rules and regulations of donors.
    • Monitor the operations of New Incentives - All Babies Are Equal Initiative (NI-ABAE) to ensure compliance with Nigerian laws, regulations and guidelines.
    • Protocol and compliance review across the board, including compliance with cash disbursement protocol, transportation safety and rate expectations, stakeholder engagement procedures, security reporting, communication and management protocols, and internal and external communication guidelines.
    • Review compliance with operations and supply-side issues identification, reporting, and resolution.
    • Inform any observed weaknesses with clear recommendations in protocols and internal employee relationships.
    • Liaise with appropriate governmental agencies to identify and obtain required approvals and documents.
    • Review and gathering of evidence to comply with audit requirements and ensure internal implementation of Audit recommendations.

    Managerial (10%)

    • Provide technical supervision and guidance to the audit and Investigation unit.
    • Support the recruitment, training, briefing/debriefing, evaluation, potential, detection, staff’s development and internal communication of necessary manpower required for internal audit and compliance.
    • Identify training needs, train, follow up and coach, carry out periodic evaluation of team members to maximize their capabilities and commitment to organizational goals.
    • Undertake any other administrative duties, or training and development, appropriate to the grade of the position.

    Education and Work Experience Requirement

    • MSc, BSc or BA in Accounting or Finance or Social Sciences disciplines. A Professional certification (such as ICAN, ACCA or CFE) would be a bonus.
    • 3 - 5 years prior experience working as an Auditor and / or Compliance Officer or Manager. Preferred experience in compliance management, internal control or fraud investigation.
    • 1 - 2 years prior experience working for a non-profit, charitable organization or (I)NGO.

    Skills and Competencies Requirement

    • Preferably a candidate already based in states where the position is advertised
    • Good organizational skills, effective time management, ability to meet deadlines, multi-task, and prioritize tasks
    • Sound cultural awareness and ability to work multicultural and multi-ethnic environment
    • Proven managerial and / or leadership skills
    • Ability to deliver high quality work in short periods of time and to work under pressure
    • Adaptability to changing nature of humanitarian work and operational difficulties
    • Willingness to frequent field missions to perform discrete inquiries visits
    • Careful attention to financial matters and management of funds
    • Critical thinker and possess problem solving attitude
    • Ability to get work done effectively from auditors
    • Skilled in performing discrete inquiries
    • Detail-oriented, diligent professional
    • Passion to help others and reduce infant mortality
    • Very good communication and writing skills, English, Hausa and dialects (verbal and written)
    • Excellent responsiveness to email and phone requests
    • Proficiency in MS Word, MS Excel, MS PowerPoint, internet browsers, smartphones and ICT in general. Ability to use Google Doc, Google Sheet and App-sheet would be a bonus.
    • Motivation to work in a young organization that is constantly changing based on stakeholder feedback and operates with a lean structure
    • Profound knowledge of auditing, compliance, investigations and internal control requirements and practices
    • Familiarity with audit software

    Method of Application

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