Latest Jobs at FoodCourt

Job Description

• Food Preparation: Assist in the preparation of ingredients, such as chopping, slicing, and portioning, as directed by the chefs or cooks.
• Assembly and Plating: Help in assembling and plating dishes, ensuring they meet presentation standards and portion sizes. Ensure that all food items are ready for delivery or pickup
• Cleanliness and Sanitation: Maintain a clean and organized workspace, following all food safety and hygiene guidelines. This includes washing dishes, cleaning utensils, and sanitizing kitchen surfaces regularly.
• Stock Management: Assist with the organization and rotation of food stock, including ingredients, supplies, and perishables. Notify the kitchen manager or chef when supplies are running low.
• Equipment Maintenance: Ensure that kitchen equipment, such as ovens, stoves, grills, and food processors, are in good working condition. Report any issues to the maintenance team for prompt repair.
• Waste Management: Properly dispose of kitchen waste, including food scraps, packaging, and trash, following waste disposal guidelines and recycling practices.
• Team Collaboration: Work closely with chefs, cooks, and other kitchen staff to assist in the smooth operation of the kitchen. Be willing to take on additional tasks or responsibilities as needed.

go to method of application »

Responsibilities

• Lead the product design team, fostering a collaborative, innovative, and high-performance culture.
• Define and implement design strategies aligned with the company’s objectives and user needs.
• Collaborate with product management and engineering teams to ensure designs are feasible and align with technical constraints and business goals.
• Guide the design process, from research and conceptual sketches to high-fidelity designs and prototypes.
• Conduct and oversee user research to validate concepts and understand user needs, behaviors, and pain points.
• Establish and promote design guidelines, best practices, and standards to ensure design quality and brand consistency across products.
• Mentor and develop team members, providing feedback and opportunities for growth. - Present design concepts to stakeholders and articulate design decisions clearly.
• Stay abreast of industry trends, tools, and technologies that can enhance the design process and output.

Qualifications

• 4+ years of experience in product design with a strong portfolio showcasing your work.
• Proven experience leading a design team and collaborating with cross-functional teams.
• Expertise in design and prototyping tools (e.g., Sketch, Figma, Adobe XD, InVision).
• Strong understanding of user-centered design and UX principles, with the ability to translate user research and usability testing into design decisions.
• Excellent visual design skills with an eye for detail, typography, and color.
• Strong communication and presentation skills, with the ability to articulate design concepts and decisions to a wide range of audiences.
• Experience in conducting user research and usability testing.
• Ability to manage multiple projects and meet deadlines in a fast-paced environment.

go to method of application »

Key Responsibilities
Customer Engagement & Communication:

• Respond to customer inquiries via phone, email, or chat in a prompt, professional, and efficient manner.
• Assist customers with order placement, menu inquiries, delivery updates, and general service questions.
• Provide detailed information about menu items, ingredients, allergens, and acceptable modifications.
• Guide customers through the ordering process, app navigation, and payment procedures.
• Proactively engage with customers to gather feedback, suggestions, and testimonials.
• Build strong, trust-based relationships with customers through personalized and friendly service.

Issue Resolution & Escalation:

• Resolve customer complaints and concerns to ensure satisfaction.
• Track and update order status, notifying customers of any changes or delays.
• Collaborate with kitchen and delivery teams to ensure accurate and timely order fulfilment.
• Escalate complex or unresolved issues to the appropriate teams and follow up until resolution.
• Troubleshoot and assist with technical issues related to the delivery app or website.

Operational Support & Accuracy:

• Monitor and manage online platforms, handling incoming orders and inquiries efficiently.
• Ensure all order details—including address, delivery instructions, and special requests—are correct.
• Maintain accurate documentation of customer interactions, issues, and resolutions in the support system.
• Collaborate with logistics and operations teams to find and implement effective solutions.

Knowledge Management & Product Expertise:

• Develop and maintain an in-depth understanding of the company’s menu, ingredients, preparation methods, and delivery policies.
• Stay current on menu updates, seasonal offerings, and promotional changes.
• Maintain a comprehensive internal knowledge base for quick and accurate customer support.

Sales & Feedback:

• Identify opportunities to upsell or cross-sell menu items, promotions, or special offers.
• Provide actionable feedback and insights to improve customer support strategies, product offerings, and operational efficiency.

Team Collaboration:

• Work closely with kitchen staff, delivery riders, and marketing personnel to ensure a smooth, seamless customer experience.
• Participate in cross-functional initiatives to improve workflows and resolve recurring issues.
• Perform other related duties as assigned by management

Requirements

• Interested candidates should possess an HND / Bachelor`s Degree with 3 years work experience.
• Strong verbal and written communication skills.
• Customer-focused with a proactive problem-solving attitude.
• Ability to multitask in a fast-paced environment.
• Familiarity with food delivery platforms and basic technical troubleshooting.
• Strong attention to detail and organizational skills.
• Willingness to learn and adapt to new technologies and systems.
• Prior experience in customer support, food service, or logistics is an advantage.

go to method of application »

Job Summary

• As a Front Desk Representative, you will serve as the first point of contact for customers arriving for order pick-up. 
• You are expected to provide a warm, friendly, and professional welcome while assisting with order placements, answering questions about the app and menu, resolving issues, and ensuring a smooth and satisfying customer experience.

Key Responsibilities
Customer Interaction & Support:

• Greet and welcome customers warmly upon arrival at the front desk.
• Provide assistance with order placement, menu inquiries, app navigation, and payment procedures.
• Offer menu recommendations based on customer preferences.
• Resolve customer complaints professionally and effectively, especially those received via the Front Desk WhatsApp line.
• Assist customers in troubleshooting technical issues related to the food delivery app or website.
• Escalate complex issues to relevant departments and follow up to ensure resolution.
• Identify opportunities to upsell or cross-sell menu items, promotions, or special offers.

Order Management & Fulfillment:

• Ensure all customer orders are accurately recorded and prepared according to requirements.
• Confirm payments and address any payment-related issues promptly.
• Monitor and manage the kitchen dashboard to track order progress.
• Receive and document all recall orders, ensuring proper communication with kitchen CS/logistics teams.
• Ensure the timely and accurate dispatch of completed orders to delivery riders.

Team Collaboration:

• Collaborate closely with the inbound customer service team, kitchen staff, and delivery personnel to ensure smooth and timely service delivery.
• Provide constructive feedback and suggestions to improve customer experience and operational efficiency.

Operational Duties:

• Maintain cleanliness and hygiene of the front desk and reception area to provide a safe, comfortable experience for customers.
• Stay informed on all menu offerings, preparation methods, and any updates or changes.
• Continuously learn and stay current with technology updates and industry trends.
• Perform other related duties as assigned by management.

Requirements

• Candidates should possess an NCE / OND qualification with 2 years of experience.
• Strong interpersonal and communication skills.
• Ability to work under pressure in a fast-paced environment.
• Proficiency in using food delivery apps, dashboards, and messaging platforms like WhatsApp.
• Detail-oriented with excellent problem-solving abilities.
• Customer-focused with a proactive and positive attitude.
• Team player with strong collaboration skills.

go to method of application »

Position Overview

• We are seeking a proactive and commercially driven Business Development Executive to lead the growth of our Foodcourt Catering & Events and B2B Meal Supply verticals. 
• This role involves driving partnerships with corporate organizations, institutions, and event planners to deliver bulk meal solutions and full-service catering for events.
• You will be responsible for identifying opportunities, nurturing relationships, and delivering tailored food solutions that meet client needs at scale.

Job Description
Sales Prospecting & Lead Generation:

• Identify and pursue new B2B sales opportunities across sectors such as corporate offices, hospitals, schools, event planners, and government institutions.
• Conduct market research to understand client needs, industry trends, and competitor positioning.
• Manage the full sales cycle from lead generation and client engagement to contract negotiation and closing deals.
• Collaborate with operations and culinary teams to ensure seamless service delivery that meets client expectations.
• Maintain CRM systems and generate regular sales reports and forecasts.
• Build long-term relationships with clients by ensuring post-sale satisfaction,

Catering & Events:

• Engage event planners, HR/event leads in companies, wedding planners, and community organizations to promote foodcourt catering services.
• Prepare proposals and pricing for event catering packages—corporate events, parties, conferences, weddings, and product launches.
• Attend and represent the company at tastings, event setups, and industry expos to foster brand visibility.
• Ensure a seamless transition from sales to execution with the operations team for each event.

General Business Development:

• Research and identify new business opportunities, sectors, and niches to expand the customer base.
• Maintain detailed records of leads, sales pipelines, and client feedback using CRM tools.
• Achieve and exceed monthly and quarterly sales targets.
• Work closely with marketing to develop promotional campaigns and B2B collateral.

Requirements

• Bachelor’s degree in Business Administration, Marketing, Hospitality, or a related field.
• 2-4 years of experience in B2B sales or business development, preferably in the food & beverage or hospitality sector.
• Proven track record of meeting or exceeding sales targets.
• Strong communication, negotiation, and presentation skills.
• Proficiency in CRM software and MS Office Suite.
• Self-motivated, result-oriented, and able to work independently.
• Willingness to travel as needed.
• Experience working with corporate catering, bulk meal services, or institutional food supply.
• Existing network of contacts in the corporate, healthcare, or educational sectors.
• Understanding of food safety and quality assurance standards.

go to method of application »

Job Summary

• We are seeking a highly organized and execution-focused B2B Logistics Officer to manage and optimize the delivery and dispatch of bulk meal orders and catering consignments to corporate clients and event venues. 
• The ideal candidate will be responsible for daily routing, fleet coordination, dispatch accuracy, and ensuring timely delivery across multiple client accounts in the corporate and institutional foodservice space.

Responsibilities
Daily Meal Delivery Coordination:

• Plan and dispatch daily bulk meal deliveries to B2B clients (offices, factories, schools, etc.) based on confirmed orders and delivery windows.
• Liaise with the production team to confirm order readiness before dispatch.
• Assign delivery routes to drivers/riders for maximum efficiency and fuel optimization.
• Monitor delivery progress in real-time and troubleshoot delays or route issues.

Catering Event Logistics:

• Coordinate logistics for large-scale catering events—including food, service equipment, staff movement, and setup timing.
• Create transport plans for pre-event deliveries and post-event pickups.
• Ensure items like chafing dishes, tables, signage, and branded materials are packed and returned properly.

Fleet & Asset Management:

• Monitor the condition and availability of delivery vehicles, bikes, and logistics equipment.
• Schedule vehicle maintenance and repairs as needed.
• Track fuel consumption, delivery logs, and daily mileage.

Documentation & Reporting:

• Maintain detailed dispatch records including delivery logs, client sign-offs, and issue reports.
• Prepare daily and weekly delivery performance reports (on-time rate, missed deliveries, incidents).
• Ensure compliance with food transport standards, including temperature control and hygiene.

Client & Internal Communication:

• Coordinate with the Client Account Team to align delivery timelines with client expectations.
• Act as the first point of contact for drivers and delivery personnel on the ground.
• Escalate delays, customer complaints, or delivery discrepancies to the appropriate teams.

Requirements

• OND / HND / Bachelor’s Degree in Logistics, Supply Chain, Business Administration, or a related field.
• 2–4 years of logistics or dispatch experience, preferably in foodservice, catering, or FMCG delivery operations.
• Strong knowledge of delivery routing, fleet management, and logistics documentation.
• Good understanding of local geography, traffic patterns, and delivery zones.
• Tech-savvy; able to use logistics tracking software, Google Maps, or fleet management apps.
• Experience handling B2B or institutional deliveries.
• Familiarity with food handling standards in transport.
• Ability to work flexible hours, including early mornings and weekends for special events.
• Calm under pressure, with excellent problem-solving skills and attention to detail.
• Team player who can work collaboratively with kitchen, sales, and customer service teams.

go to method of application »

Job Overview

• We are looking for a passionate and performance-driven Corporate Account Handler to manage, grow, and retain our most valuable corporate relationships across the Foodcourt Daily Meals and Catering & Events verticals. 
• This cross-utilized role is hybrid in nature - combining strategic relationship management with sales retention and growth responsibilities. 
• You will serve as both a trusted client partner and an internal champion, ensuring satisfaction while driving upsell, renewal, and service expansion opportunities.

Responsibilities
Client Relationship Management:

• Act as the primary liaison for corporate meal and catering accounts—building rapport with key decision-makers (Procurement, etc.).
• Conduct regular check-ins, QBRs (Quarterly Business Reviews), and service evaluations.
• Track and resolve service issues quickly by working with internal teams (Kitchen, Dispatch, Quality Assurance).
• Maintain detailed records of client preferences, special events, and historical performance data.

Service Oversight – Daily Meals & Events:

• Coordinate daily meal deliveries for high-volume clients including staffing, delivery timing, special dietary needs, and menu rotations.
• For events, work closely with Catering Ops and Chefs to manage pre-event tastings, logistics, on-site execution, and post-event feedback.
• Ensure service-level agreements (SLAs) are met consistently and proactively mitigate any risk of dissatisfaction.

Sales Growth & Retention:

• Monitor client consumption patterns, identify gaps, and recommend new services or increased volumes (e.g., weekend meals, breakfast options, VIP trays).
• Develop customized packages and offers to support contract renewals, upsells, and client loyalty.
• Lead re-contracting efforts—re-negotiating terms when needed and ensuring documentation is updated.
• Identify cross-selling opportunities between the Daily Meal and Event Catering teams and drive conversion.

Reporting & Insights:

• Maintain client CRM entries with detailed notes, communication logs, and updated pipeline stages.
• Submit weekly reports on account health, sales opportunities, client feedback, and retention forecasts.
• Analyze churn risks and proactively implement client-saving strategies.

Brand Representation & Communication:

• Represent the brand at client sites, food tastings, expos, and business forums.
• Collaborate with Marketing to co-develop client-specific promotional materials and engagement campaigns.

Requirements

• Bachelor's degree in Business, Hospitality, Marketing, or a related field.
• 3-6 years’ experience in account management, client services, or enterprise relationship management—ideally in foodservice, hospitality, or corporate services.
• Proven ability to manage complex clients and generate account-based revenue growth.
• Excellent interpersonal, presentation, and negotiation skills.
• High adaptability and ability to manage simultaneous daily meal flows and event timelines.
• Familiarity with CRM software (e.g., Zoho) and Excel reporting tools.
• Empathetic listener with strong follow-through.
• Confident dealing with senior-level executives and procurement professionals.
• Comfortable working in a fast-paced, client-first environment.
• Flexible to attend early morning or late evening events occasionally.
• Knowledge of food hygiene standards and basic kitchen operations is a plus.

go to method of application »

Position Overview

• We are looking for a creative and highly organized B2B Content & Marketing Support Executive to develop and execute compelling content that strengthens our brand presence across the corporate meals and event catering space.
• This role will support demand generation, client engagement, and sales enablement by creating tailored marketing materials, presentations, digital assets, and campaign content that speak directly to decision-makers, procurement etc.

Job Description
Content Creation & Sales Collateral:

• Write and design B2B-focused sales decks, capability brochures, corporate meal plans, and event catering proposals.
• Create email templates, client onboarding kits, and branded menus tailored to different client segments (e.g., law firms, tech companies, schools).
• Develop clear, persuasive messaging for service offerings, emphasizing convenience, reliability, quality, and value.

Digital & Social Media Support:

• Collaborate on LinkedIn campaigns targeting corporate clients, event planners, and institutional buyers.
• Schedule and post content across platforms to build credibility and top-of-mind awareness in B2B channels.
• Assist in managing website content (especially B2B landing pages, testimonials, and lead capture forms).

Event & Campaign Coordination:

• Support the planning and promotion of food tastings, client appreciation events, and industry expos.
• Help prepare branded items and media kits for business development engagements.
• Track campaign performance metrics and report on engagement and lead quality.

Client-Facing Brand Consistency:

• Ensure all client-facing documents reflect the company’s tone, branding, and positioning standards.
• Maintain a centralized repository of approved B2B materials for use by sales and account teams.

Requirements

• Bachelor’s Degree in Business Administration, Marketing, Hospitality, or a related field.
• 2–4 years of experience in B2B sales or business development, preferably in the food & beverage or hospitality sector.
• Proven track record of meeting or exceeding sales targets.
• Strong communication, negotiation, and presentation skills.
• Proficiency in CRM software and MS Office Suite.
• Self-motivated, result-oriented, and able to work independently.
• Willingness to travel as needed.
• Experience working with corporate catering, bulk meal services, or institutional food supply.
• Existing network of contacts in the corporate, healthcare, or educational sectors.
• Understanding of food safety and quality assurance standards.