Corporate Account Handler (Cross-Utilized – Relationship Manager & Growth Partner) at FoodCourt

Job Overview

• We are looking for a passionate and performance-driven Corporate Account Handler to manage, grow, and retain our most valuable corporate relationships across the Foodcourt Daily Meals and Catering & Events verticals. 
• This cross-utilized role is hybrid in nature - combining strategic relationship management with sales retention and growth responsibilities. 
• You will serve as both a trusted client partner and an internal champion, ensuring satisfaction while driving upsell, renewal, and service expansion opportunities.

Responsibilities
Client Relationship Management:

• Act as the primary liaison for corporate meal and catering accounts—building rapport with key decision-makers (Procurement, etc.).
• Conduct regular check-ins, QBRs (Quarterly Business Reviews), and service evaluations.
• Track and resolve service issues quickly by working with internal teams (Kitchen, Dispatch, Quality Assurance).
• Maintain detailed records of client preferences, special events, and historical performance data.

Service Oversight – Daily Meals & Events:

• Coordinate daily meal deliveries for high-volume clients including staffing, delivery timing, special dietary needs, and menu rotations.
• For events, work closely with Catering Ops and Chefs to manage pre-event tastings, logistics, on-site execution, and post-event feedback.
• Ensure service-level agreements (SLAs) are met consistently and proactively mitigate any risk of dissatisfaction.

Sales Growth & Retention:

• Monitor client consumption patterns, identify gaps, and recommend new services or increased volumes (e.g., weekend meals, breakfast options, VIP trays).
• Develop customized packages and offers to support contract renewals, upsells, and client loyalty.
• Lead re-contracting efforts—re-negotiating terms when needed and ensuring documentation is updated.
• Identify cross-selling opportunities between the Daily Meal and Event Catering teams and drive conversion.

Reporting & Insights:

• Maintain client CRM entries with detailed notes, communication logs, and updated pipeline stages.
• Submit weekly reports on account health, sales opportunities, client feedback, and retention forecasts.
• Analyze churn risks and proactively implement client-saving strategies.

Brand Representation & Communication:

• Represent the brand at client sites, food tastings, expos, and business forums.
• Collaborate with Marketing to co-develop client-specific promotional materials and engagement campaigns.

Requirements

• Bachelor's degree in Business, Hospitality, Marketing, or a related field.
• 3-6 years’ experience in account management, client services, or enterprise relationship management—ideally in foodservice, hospitality, or corporate services.
• Proven ability to manage complex clients and generate account-based revenue growth.
• Excellent interpersonal, presentation, and negotiation skills.
• High adaptability and ability to manage simultaneous daily meal flows and event timelines.
• Familiarity with CRM software (e.g., Zoho) and Excel reporting tools.
• Empathetic listener with strong follow-through.
• Confident dealing with senior-level executives and procurement professionals.
• Comfortable working in a fast-paced, client-first environment.
• Flexible to attend early morning or late evening events occasionally.
• Knowledge of food hygiene standards and basic kitchen operations is a plus.