Customer Service Manager at Wecleanit Services Limited

Key Responsibilities:

• Serve as the primary point of contact for customer inquiries, concerns, and feedback.
• Build lasting relationships with customers by understanding their needs and ensuring their expectations are met or exceeded.
• Handle service issues with professionalism and efficiency, coordinating with cleaning teams and operations to ensure timely resolutions.
• Monitor customer satisfaction levels through follow-ups, surveys, and performance metrics.
• Maintain accurate and up-to-date records of customer interactions, feedback, and service history.
• Work closely with sales, scheduling, and operations teams to streamline customer experiences.
• Identify opportunities to upsell or cross-sell services based on customer needs and feedback.
• Develop and implement customer retention strategies.
• Respond promptly to service changes, cancellations, and rescheduling requests.
• Prepare and present regular reports on customer trends, satisfaction scores, and suggestions for service improvements.

Requirements:

• Proven experience in a customer service, client relationship, or account management role (preferably in a service-based industry).
• Excellent interpersonal, communication, and problem-solving skills.
• Strong organizational skills with attention to detail.
• Ability to multitask and remain calm under pressure.
• Familiarity with CRM tools and customer service software.
• Experience in the cleaning or facilities management industry is a plus.
• High school diploma or equivalent; bachelor’s degree preferred.
• Close proximity to Lekki is a plus