Latest Jobs at Co-matrix Collection Service Limited

Job Responsibilites
Job posting and advertising:

• Creating job descriptions and posting them on job boards and social media platforms to attract candidates.

Candidate sourcing:

• Actively searching for potential candidates through various channels such as LinkedIn, job fairs, and networking events.

Screening and shortlisting:

• Reviewing resumes, conducting initial interviews, and evaluating candidates to determine their suitability for the position.

Coordination:

• Scheduling interviews, communicating with candidates, and coordinating the hiring process between candidates and hiring managers.

Onboarding:

• Assisting with the onboarding process for new hires, which may include paperwork, orientation, and integration into the company culture.

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Responsibilities

• Prepare and update training materials.
• Responsible for new employee introduction training, in-service employee performance improvement and collection skills training.
• Follow up with employees whose performance is lagging behind, and provide support work, including post follow up and guidance.
• Continue to learn and accumulate collection and training skills.
• Finish other work assigned by supervisor.

Requirements

• Candidates should possess an HND / B.Sc qualification with 1 - 3 years work experience.
• Have experience in training onboarding staff preferably in a loan collection company.
• Have good speech, be able to impact knowledge and make training exciting.
• Be computer literate and must be able to prepare slide and deliver the content of the slides perfectly, of course using PowerPoint.
• Have collection experience.
• Be willing to train every week when the need arises.
• Be tech-savvy.

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Job Description

• Supervising and coordinating the activities of the recovery team.
• Setting performance goals and targets for team members.
• Providing training and guidance to team members on recovery processes and techniques.
• Monitoring the progress of recovery efforts and ensuring compliance with regulations and policies.
• Handling escalated cases and resolving conflicts within the team.
• Analyzing data and performance metrics to identify areas for improvement.
• Reporting on team performance and presenting findings to management.
• Developing strategies to optimize recovery processes and increase efficiency.
• Ensuring that all recovery activities are conducted ethically and in accordance with legal requirements.

Requirements and skills

• Proven work experience as a team leader or supervisor.
• In-depth knowledge of performance metrics.
• Good PC skills, especially MS Excel.
• Excellent communication and leadership skills.
• Organizational and time-management skills.
• Decision making skills.