Jobs at Efezi Southsea Nigeria Limited

Key Responsibilities

• Welcome guests upon arrival and provide a warm, professional greeting.
• Manage the check-in and check-out process efficiently.
• Provide guests with information about the hotel’s services, amenities, and local attractions.
• Handle guest complaints or requests and escalate issues when necessary.
• Process room reservations via phone, email, or online booking platforms.
• Update and manage room availability in the hotel’s Property Management System (PMS).
• Confirm and modify guest bookings as needed.
• Process payments, including cash, credit cards, and electronic transactions.
• Issue invoices, receipts, and refunds when required.
• Ensure accurate recording of financial transactions and maintain proper billing records.
• Answer phone calls and respond to emails in a professional and timely manner.
• Coordinate with housekeeping and other departments to ensure rooms are ready for guests.
• Maintain clear and accurate guest records.
• Maintain a tidy and organized front desk area.
• Ensure compliance with hotel policies and procedures.
• Assist with clerical tasks such as filing, data entry, and preparing reports.

Requirements

• Candidates should possess relevant qualifications with at least 5 years work experience. 

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Key Responsibilities

• Greet guests warmly and escort them to their tables.
• Present menus, make recommendations, and take accurate food and beverage orders.
• Serve food and drinks promptly and professionally.
• Ensure guest satisfaction by checking in and addressing any concerns.
• Communicate orders accurately to the kitchen and bar staff.
• Handle special requests and dietary restrictions with care.
• Ensure timely service and assist in clearing tables efficiently.
• Provide guests with bills and process payments using cash, credit cards, or hotel charge accounts.
• Issue receipts and ensure accurate billing.
• Maintain cleanliness and organization in the dining area.
• Set up and clear tables, ensuring proper table settings and hygiene standards.
• Follow health, safety, and sanitation guidelines at all time.
• Assist in stocking restaurant supplies and restocking service stations.
• Participate in team meetings and training sessions to improve service quality.
• Handle guest inquiries about the hotel, menu items, and special promotions.

Requirements

• Candidates should possess relevant qualifications with at least 5 years work experience.

go to method of application »

Key Responsibilities

• Greet guests warmly and escort them to their tables.
• Present menus, make recommendations, and take accurate food and beverage orders.
• Serve food and drinks promptly and professionally.
• Ensure guest satisfaction by checking in and addressing any concerns.
• Communicate orders accurately to the kitchen and bar staff.
• Handle special requests and dietary restrictions with care.
• Ensure timely service and assist in clearing tables efficiently.
• Provide guests with bills and process payments using cash, credit cards, or hotel charge accounts.
• Issue receipts and ensure accurate billing.
• Maintain cleanliness and organization in the dining area.
• Set up and clear tables, ensuring proper table settings and hygiene standards.
• Follow health, safety, and sanitation guidelines at all time.
• Assist in stocking restaurant supplies and restocking service stations.
• Participate in team meetings and training sessions to improve service quality.
• Handle guest inquiries about the hotel, menu items, and special promotions.

Requirements

• Candidates should possess relevant qualifications with at least 5 years work experience. 

go to method of application »

Key Responsibilities

• Assist chefs in basic food preparation, such as chopping vegetables, peeling, and portioning ingredients.
• Prepare simple dishes under supervision, such as salads and sandwiches.
• Ensure ingredients are properly washed, stored, and organized.
• Clean and sanitize kitchen surfaces, utensils, and equipment after use.
• Wash dishes, pots, pans, and other kitchenware.
• Ensure proper waste disposal and maintain cleanliness in food storage areas.
• Follow hotel hygiene and food safety regulations at all times.
• Monitor kitchen supplies and inform supervisors when restocking is needed.
• Organize and store ingredients properly to prevent spoilage.
• Assist in unloading and storing food deliveries.
• Help chefs during busy service hours by fetching ingredients and handling simple tasks.
• Ensure kitchen tools and equipment are readily available and in working condition.
• Assist in plating and presentation of food as required.

Requirements

• Interested candidates should possess relevant qualifications.

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Job Summary

• A Hotel HR Manager ensures the right people are hired, trained, motivated, and retained to deliver excellent hospitality services while maintaining a compliant, safe, and positive workplace.

Responsibilities
Recruitment & Staffing:

• Develops job descriptions and posts vacancies.
• Screens, interviews, and selects suitable candidates.
• Ensures proper staffing levels to meet operational needs.
• Oversees onboarding and induction of new employees.

Training & Development:

• Organizes staff training on hospitality standards, customer service, and safety.
• Implements career development programs.
• Ensures continuous learning and upskilling for employees.

Employee Relations:

• Acts as a link between management and staff.
• Addresses employee grievances, complaints, and conflicts.
• Promotes teamwork, motivation, and a positive workplace culture.
• Ensures compliance with labor laws and hotel policies.

Performance Management:

• Conducts employee performance appraisals.
• Sets KPIs (Key Performance Indicators) for staff.
• Recognizes and rewards outstanding performance.
• Identifies underperformance and provides coaching or corrective measures.

Compensation & Benefits:

• Administers payroll, allowances, and staff incentives.
• Manages staff welfare programs, healthcare, and insurance.
• Designs competitive compensation packages to attract and retain talent.

Policy & Compliance:

• Develops HR policies, procedures, and employee handbook.
• Ensures hotel complies with labor regulations, safety, and ethical standards.
• Oversees disciplinary actions fairly and professionally.

Health, Safety & Well-being:

• Implements workplace safety standards.
• Oversees health and wellness programs.
• Ensures safe working conditions for all staff.

Strategic HR Management:

• Plans workforce requirements in line with hotel expansion or peak seasons.
• Works with management to align HR strategies with business goals.
• Supports organizational change, restructuring, and succession planning.

Requirements

• Candidates should possess relevant qualifications with experience.

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Key Responsibilities

• Collect, sort, and wash hotel linens, towels, staff uniforms, and guest laundry.
• Use appropriate washing, drying, and ironing techniques based on fabric type.
• Ensure that all laundry is cleaned, pressed, and stored properly.
• Identify and treat stains to maintain fabric quality.
• Operate laundry machines, dryers, and ironing equipment safely and efficiently.
• Report any malfunctioning laundry equipment to maintenance for repairs.
• Maintain a clean and organized laundry area.
• Inspect washed items for cleanliness and damage, ensuring high standards are met.
• Keep track of linen and uniform inventory to report shortages or damages.
• Assist in ordering laundry supplies such as detergents and fabric softeners.
• Handle guest laundry requests, including washing, drying, and ironing.
• Follow specific instructions for delicate fabrics and special care items.
• Package and return guest laundry in a timely and professional manner.
• Follow proper hygiene and safety procedures, including handling chemicals safely.
• Adhere to hotel policies regarding lost and found items in laundry.
• Ensure compliance with health and sanitation regulations.

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Responsibilities

• Clean and sanitize guest rooms, bathrooms, and public areas according to hotel standards.
• Change bed linens, replace towels, and restock bathroom amenities.
• Vacuum, mop, dust, and polish furniture and surfaces.
• Report any maintenance issues or damages to the housekeeping supervisor.
• Ensure rooms are tidy, fresh, and welcoming for guests.
• Respond promptly to guest requests for extra towels, bedding, or room service.
• Handle lost and found items properly and report them to management.
• Collect and replace used linens and towels.
• Refill cleaning carts with necessary supplies and toiletries.
• Monitor stock levels of housekeeping supplies and request replenishments as need
• Follow proper cleaning procedures and hygiene standards.
• Dispose of trash and waste according to hotel policies.
• Adhere to health and safety regulations, including proper handling of cleaning chemicals.
• Assist in deep cleaning and special housekeeping projects as required.
• Work collaboratively with the housekeeping team and other hotel staff.
• Uphold the hotel's reputation for cleanliness and comfort.