Hotel Human Resources Manager at Efezi Southsea Nigeria Limited

Job Summary

• A Hotel HR Manager ensures the right people are hired, trained, motivated, and retained to deliver excellent hospitality services while maintaining a compliant, safe, and positive workplace.

Responsibilities
Recruitment & Staffing:

• Develops job descriptions and posts vacancies.
• Screens, interviews, and selects suitable candidates.
• Ensures proper staffing levels to meet operational needs.
• Oversees onboarding and induction of new employees.

Training & Development:

• Organizes staff training on hospitality standards, customer service, and safety.
• Implements career development programs.
• Ensures continuous learning and upskilling for employees.

Employee Relations:

• Acts as a link between management and staff.
• Addresses employee grievances, complaints, and conflicts.
• Promotes teamwork, motivation, and a positive workplace culture.
• Ensures compliance with labor laws and hotel policies.

Performance Management:

• Conducts employee performance appraisals.
• Sets KPIs (Key Performance Indicators) for staff.
• Recognizes and rewards outstanding performance.
• Identifies underperformance and provides coaching or corrective measures.

Compensation & Benefits:

• Administers payroll, allowances, and staff incentives.
• Manages staff welfare programs, healthcare, and insurance.
• Designs competitive compensation packages to attract and retain talent.

Policy & Compliance:

• Develops HR policies, procedures, and employee handbook.
• Ensures hotel complies with labor regulations, safety, and ethical standards.
• Oversees disciplinary actions fairly and professionally.

Health, Safety & Well-being:

• Implements workplace safety standards.
• Oversees health and wellness programs.
• Ensures safe working conditions for all staff.

Strategic HR Management:

• Plans workforce requirements in line with hotel expansion or peak seasons.
• Works with management to align HR strategies with business goals.
• Supports organizational change, restructuring, and succession planning.

Requirements

• Candidates should possess relevant qualifications with experience.