Latest Jobs at Stanbic IBTC

Job Description

• Stanbic IBTC is positioned to continue to build capacity and create a sustainable talent pipeline within the organization.
• The organization is running a recruitment exercise for Relationship Managers to manage its existing portfolio of clients, while onboarding new clients/businesses.
• The key responsibilities listed below, show the required knowledge for sales and relationship management roles.
• Please send in your application if you have any knowledge of or interests in managing relationships and if you meet all the criteria required for this role.

Qualifications

• First Degree in any field.
• 3 - 6 years experience.
• Cognate experience in sales and relationship management of customers to be able to drive profitability and build relationships.
• Experience within the financial industry with experience in managing small businesses.

Additional Information
Behavioural Competencies:

• Generating Ideas.
• Developing Strategies.
• Interpreting Data.
• Convincing People.
• Team Working.

Technical Competencies:

• Customer Understanding.
• Product Knowledge.
• Application and Submission Verification.
• Account opening and maintenance.
• Product Related Systems.

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Job Description

• Lead a team of Business Bankers to manage tier 2 customers by carrying out the following: On boarding new enterprise banking Customers, Proactive relationship management engagement Dormant accounts reactivation Cross sell the bank’s products and services to existing customers.
• Handling of customers complaint Improve customer experience and grow the bank’s share of wallet by proactively engaging the customer via telephone/email/web chat for more pocket share.

Qualifications

• First degree in any field.
• Minimum of 5 - 7 years’ experience Iin Commercial banking and Business banking
• Cognate experience in sales and relationship management of customers to be able to drive profitability and build relationships
• Experience within the financial industry with experience in managing small businesses.

Additional Information

Behavioural Competencies:

• Taking Action
• Meeting Timescales
• Interpreting Data
• Convincing People
• Team Working

Technical Competencies:

• Customer Understanding
• Product Knowledge
• Customer Acceptance and Review
• Client Retention
• Product Related Systems.