Loan Recovery Officer at Transkredit Finance Company

Duties and Responsibilities

• Monitor all accounts allocated daily and take appropriate actions all geared to securing full recovery through application of the laid down recovery procedures and processes/regulations within pre-determined guidelines
• Negotiate with Debtors and ensure that they repay the bad debts but at a lowest cost to the Company.
• Perform skip tracing activities involving looking for debtors whose whereabouts are unknown
• Carry out periodical visits to delinquent customer’s securities and advise your line manager on the condition of the security
• Recommend accounts within own portfolio for repossession, investigation, closure, write off, outsource and any further remedies to the line manager in line with recovery procedures.
• Ensure that the institution’s recovery agents give proper attention to the recovery of bad debts.
• Liaise with Branches and ensure timely service of demand and default notices.
• Maintain and ensure proper documentation of any issues and actions relating to customers within own portfolio like demand notices, memos etc. are filed such that the department has a satisfactory audit report.
• Prepare weekly and monthly recovery reports, and any other reports as may be required by the company from time to time to provide updates about recovery issues.
• Comply with AML/CFT/CPF policies and procedures, non-compliance of which shall be addressed as per the bank disciplinary processes.
• Perform any other work-related duties that you may be assigned from time to time.