Jobs at Skyline International Tourism and Hospitality Limited

Job Description

• Champion Yum and SITH’s culture and values.
• Act as a role model, providing leadership and coaching on an ongoing basis to the team and management in restaurants
• Assume overall responsibility for the correct implementation of the Employee, Customer and Visitor Safety according to company policy, procedures and standards.
• Ensure all employees are provided with the appropriate training and resources to perform their duties safely
• Manage the restaurant in accordance with Company Policies and Procedures including directing the activities of employees in maximizing and achieve customer, people, sales, operating efficiency and profit objectives and targets.
• Achieve Customer Hospitality Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Great Product, Great Service and Maintaining a Great Restaurant.

Responsibilities

• Ensure that controls and procedures are implemented to protect the security of employees and company funds and assets.
• Coordinate the effective recruitment and selection of team members using company systems.
• Implement restaurant training programs for team members and management to enable them to meet the standards required, maximize performance and realize their career potential.
• Monitor performance and implement corrective action where required.
• Proactively identify and develop talent as part of the bench planning strategy for the restaurant and brand.
• Forecast and schedule management and team member labour, semi variables and cost of Food and Packaging within budget.
• Ensure tasks are only undertaken by those employees certified to perform them.
• Keep the Area Coach informed of any competitive activity that is likely to affect the trading results of the restaurant.
• Report to the Area Coach any aspect of employee relations, customer service, attendance of and/or inspections by third parties that have or are likely to affect the operation of the restaurant.
• Other duties as required ongoing and from time to time.

Qualification and Experience

• Diploma or Bachelor's Degree in Hospitality Management or relevant fields

Skills:

• Good interpersonal skills.
• Team management
• Conflict resolution
• Good with MS Office Suite.

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Job Summary

• Champion Yum and SITH culture and values.
• Communicates effectively with customers to ensure customer satisfaction.
• Focusing on exceeding customer expectations where possible.
• Follows the company Hospitality standards during every customer interaction ensuring great product, great service and maintaining great restaurants.
• Knows about new products and promotions and communicates these clearly to customers.
• Ensure all deliveries are delivered within the specified time limit whilst ensuring all traffic, speed and road regulations are abided to.
• Ensure delivery vehicle is maintained at all times.
• Ensure Delivery Vehicle is fuelled at all times.
• Maintain a professional image at all times.
• Communicates accurate service times and monitors timings.
• Follows all cash handling procedures safely and in accordance to company standards.
• Treats all customers and Colleagues fairly and with respect.
• Follow uniform and personal hygiene company standards at all times.
• Report to the Manager on Duty any food safety or Safety issues that they find on shift.
• Follows on-shift instructions from the Manager on Duty at all times.
• Demonstrates teamwork by helping others when they need it without being asked.
• Other duties as required ongoing and from time to time.
• Drivers must know the area well so they can deliver the orders in minutes.
• They must also perform all the tasks the Store Manager assigned to them and must have the capacity to provide excellent customer service.

Responsibilities

• Ensure delivery vehicle is maintained at all times.
• Ensure Delivery Vehicle is fuelled at all times.
• Maintain a professional image at all times.
• Communicates accurate service times and monitors timings.
• Follows all cash handling procedures safely and in accordance to company standards.
• Treats all customers and Colleagues fairly and with respect.
• Follow uniform and personal hygiene company standards at all times.
• Report to the Manager on Duty any food safety or Safety issues that they find on shift.
• Follows on-shift instructions from the Manager on Duty at all times.
• Demonstrates teamwork by helping others when they need it without being asked.
• Other duties as required ongoing and from time to time.
• Drivers must know the area well so they can deliver the orders in minutes.
• They must also perform all the tasks the Store Manager assigned to them and must have the capacity to provide excellent customer service.

Requirements
Education:

• A minimum of SSCE/GCE is required.

Experience:

• 1 - 3 Years.

Skills:

• Sound communication and interpersonal skills.
• Ability to work under pressure.
• Numerical and literacy skills is required.
• Clear background check. ·
• Must be able to work shifts and over the weekend.
• Must have a working cell phone.

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Job Description

• We are seeking a motivated and customer-focused Call Center Agent to handle inbound and/or outbound calls.
• The ideal candidate will provide excellent customer service, resolve customer inquiries efficiently, and maintain a high level of professionalism at all times.

Responsibilities

• Answer incoming calls and/or make outbound calls to customers.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues in a timely and professional manner.
• Document customer interactions and update records in the system.
• Meet or exceed performance targets such as call quality, resolution time, and customer satisfaction.
• Follow call center scripts, procedures, and compliance guidelines.
• Escalate complex issues to supervisors when necessary.

Education & Experiences

• High school diploma or equivalent (Universitydegree is a plus).
• Previous call center or customer service experience.
• Familiarity with CRM or call center software.
• Ability to work flexible shifts, including evenings or weekends.

Skills:

• Strong verbal communication and active listening skills.
• Basic computer skills and ability to navigate multiple systems.
• Ability to remain calm and professional in high-pressure situations.
• Customer-oriented mindset and problem-solving ability.

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Job Summary

• We are seeking a reliable and experienced Driver to safely transport passengers, goods, or materials to designated locations in a timely and professional manner.
• The ideal candidate will have a valid driver’s license, a strong sense of responsibility, and excellent knowledge of road safety regulations.

Responsibilities

• Operate vehicles safely and responsibly in compliance with traffic laws and company policies
• Transport passengers, goods, or documents to assigned destinations
• Plan routes to ensure timely arrivals and fuel efficiency
• Perform routine vehicle inspections and basic maintenance checks
• Keep the vehicle clean, fueled, and in good working condition
• Maintain accurate logs of trips, mileage, and fuel usage
• Report any accidents, vehicle issues, or traffic violations promptly
• Provide professional and courteous service at all time.

Requirements

• A minimum of SSCE is required with a minimum of 2 years experience as a professional driver is required.

Skills:

• Good knowledge of local routes and traffic regulations
• Ability to follow schedules and instructions accurately
• Strong time-management and communication skills
• Physically fit and able to sit for long periods
• Clean driving record preferred.

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Job Description

• Execute and coordinate end-to-end recruitment process including manpower requisition tracking, sourcing coordination, interview scheduling, selection documentation, and joining formalities.
• Ensure smooth onboarding and induction of all new joiners as per company checklist and policy.
• Maintain complete and accurate employee documentation including personal files, contracts, and statutory records.
• Manage HRMS data, attendance, leave records, and ensure real-time accuracy of employee database.
• Coordinate payroll inputs including attendance, leave, incentives, deductions, and validate data before submission.
• Handle employee lifecycle activities including confirmations, transfers, promotions, and status updates.
• Manage employee separation process including resignation acceptance, exit interviews, clearance process, and full & final settlement coordination.
• Track and ensure closure of employee grievances, disciplinary cases, and HR queries within defined timelines.
• Support implementation of performance management processes including data tracking and documentation.
• Coordinate training schedules, maintain training records, and track completion status.
• Ensure adherence to HR policies, SOPs, audit requirements, and statutory compliance.
• Maintain HR audit checklist, identify gaps, and ensure timely closure.
• Prepare and maintain HR reports, dashboards, and MIS as per defined timelines.
• Ensure completion of all HR operational tasks either through HR Assistant or by self-execution, with full accountability.
• Execute all HR operational activities related to recruitment, onboarding, lifecycle management, documentation, payroll inputs, compliance, reporting, audits, and employee relations.

Preferred Qualifications

• Graduate / Postgraduate Degree in Human Resources or related fields.

Preferred Experience:

• 3 - 5 years in HR Operations / HR Generalist role
• Strong experience in recruitment coordination, HR operations, and MIS reporting
• Experience in retail / hospitality / multi-unit environment preferred
• Ability to work independently as an Individual Contributor.

Job Specifications:

• HR Operations & Documentation — Advanced
• HR MIS & Dashboard Management — Advanced
• Data Analysis & Reporting — Advanced
• Communication & Relationship Management — Advanced
• Computer Literacy (MS Excel, HRMS) — Advanced
• Policy Implementation & Compliance — Advanced.

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Job Description

• We are seeking a skilled and customer-focused IT Support Specialist to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• The ideal candidate will troubleshoot problems, maintain IT systems, and ensure smooth daily operations of company technology infrastructure.

 Responsibilities

• Provide first-level technical support via phone, email, and in-person
• Troubleshoot hardware, software, and network issues
• Install, configure, and maintain desktops, laptops, printers, and mobile devices
• Set up and manage user accounts and permissions
• Support Microsoft 365, email systems, and collaboration tools
• Maintain IT documentation and service logs
• Assist with system upgrades and deployments
• Monitor system performance and escalate complex issues when necessary
• Ensure data security and compliance with IT policies
• Train staff on basic IT usage and best practices

Requirements
Skills:

• Wind:ows and/or macOS operating systems
• Microsoft 365 / Office applications
• Basic networking
• Active Directory
• Excellent troubleshooting and problem-solving skills
• Strong communication and customer service skills
• Ability to work independently and as part of a team
• Education: Bachelor’s degree in Information Technology, Computer Science, or related field
• Experience: Proven experience in IT support or helpdesk role (1–3 years preferred)

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Job Description

• The MIS (Management Information Systems) Accountant is responsible for collecting, analyzing, and reporting financial and operational data to support management decision-making.
• This role bridges accounting and data analysis by ensuring accurate reporting, developing dashboards, and providing actionable insights to improve business performance.

Responsibilities

• Prepare and maintain periodic MIS reports (daily, weekly, monthly) for management review
• Analyze financial data and identify trends, variances, and key performance indicators (KPIs)
• Develop and maintain dashboards and reporting tools for business insights
• Collaborate with finance and operational teams to ensure data accuracy and consistency
• Assist in budgeting, forecasting, and financial planning processes
• Reconcile data between accounting systems and MIS reports
• Automate reporting processes to improve efficiency and reduce errors
• Provide ad-hoc financial analysis and reports as requested by management
• Ensure compliance with internal controls and reporting standards
• Support audit processes by providing required data and documentation

Qualification and Experience

• Candidates should possess a Bachelor’s Degree in Accounting, Finance, Economics, or a related field with 2-3 years experience
• Professional certification e.g ICAN is an added advantage

Skills:

• Data analysis and interpretation
• Financial reporting
• Business acumen
• Time management and organization
• Process improvement and automation
• Team collaboration