Restaurant General Manager at Skyline International Tourism and Hospitality Ltd

Job Description

• Champion Yum and SITH’s culture and values.
• Act as a role model, providing leadership and coaching on an ongoing basis to the team and management in restaurants
• Assume overall responsibility for the correct implementation of the Employee, Customer and Visitor Safety according to company policy, procedures and standards.
• Ensure all employees are provided with the appropriate training and resources to perform their duties safely
• Manage the restaurant in accordance with Company Policies and Procedures including directing the activities of employees in maximizing and achieve customer, people, sales, operating efficiency and profit objectives and targets.
• Achieve Customer Hospitality Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Great Product, Great Service and Maintaining a Great Restaurant.

Responsibilities

• Ensure that controls and procedures are implemented to protect the security of employees and company funds and assets.
• Coordinate the effective recruitment and selection of team members using company systems.
• Implement restaurant training programs for team members and management to enable them to meet the standards required, maximize performance and realize their career potential.
• Monitor performance and implement corrective action where required.
• Proactively identify and develop talent as part of the bench planning strategy for the restaurant and brand.
• Forecast and schedule management and team member labour, semi variables and cost of Food and Packaging within budget.
• Ensure tasks are only undertaken by those employees certified to perform them.
• Keep the Area Coach informed of any competitive activity that is likely to affect the trading results of the restaurant.
• Report to the Area Coach any aspect of employee relations, customer service, attendance of and/or inspections by third parties that have or are likely to affect the operation of the restaurant.
• Other duties as required ongoing and from time to time.

Qualification and Experience

• Diploma or Bachelor's Degree in Hospitality Management or relevant fields

Skills:

• Good interpersonal skills.
• Team management
• Conflict resolution
• Good with MS Office Suite.