Operations Manager at The People Practice

Our client, a bespoke catering brand, is looking to hire an Operations Manager who will oversee the organisation’s day-to-day operations, ensuring efficiency, consistency, and seamless execution across all activities. This role bridges strategy and execution by managing systems, staff, inventory, and operational processes to maintain high-quality production while maximising productivity and profitability.

The ideal candidate is highly organised, proactive, solution-oriented, and thrives in fast-paced environments with at least 5 years of professional experience.

Responsibilities

• Develop and implement systems to monitor inventory, minimise waste, and ensure operational demands are consistently met
• Oversee and coordinate daily operations to ensure seamless workflow and timely execution of tasks.
• Plan projects, events, prep schedules, and operational timelines well in advance to avoid bottlenecks or last-minute disruptions.
• Manage staff, including scheduling, delegation, performance monitoring, and team coordination
• Provide real-time operational updates and prepare detailed weekly reports on performance and efficiency.
• Identify operational challenges quickly and implement effective solutions without unnecessary escalation.
• Ensure all operations maintain high standards of cleanliness, organisation, safety, and compliance.
• Monitor supply levels and coordinate with vendors/suppliers to maintain adequate stock availability.
• Continuously improve operational processes to increase productivity and enhance customer satisfaction.
• Support the execution of special projects and large-scale operations as required.

Must have skills

• Attention to detail and operational efficiency
• Strong communication and interpersonal skills
• Ability to work efficiently under pressure in fast-paced environments
• Excellent problem-solving and decision-making skills
• Exceptional time management and organisational skills
• Strong leadership and team management abilities
• Adaptability and crisis management skills
• Inventory management and stock control knowledge

Qualifications

• B.Sc./M.Sc. in a business-related field or Master’s degree (MBA).
• Minimum of 4-5 years of relevant experience in operations management, preferably in retail or food manufacturing.
• Ability to create and improve operational systems and workflows
• Strong understanding of workplace hygiene, safety, and compliance standards
• Budget awareness and cost management skills
• Proficiency in reporting, scheduling, and operational planning
• Ability to anticipate challenges and proactively prevent disruptions.