Job Openings at Food Concepts Plc

Job Objective and Summary

• The Marketing Officer is an entry-level administrative and operational role that provides cross-functional support across all marketing departments — E-Commerce, Marketing Operations, and New Product Development. Reporting directly to Senior Manager for Digital Sales, this person will be responsible for: tracking campaigns, coordinating store openings, managing reports, monitoring third-party logistics partners, and ensuring every department in marketing has the administrative support it needs to execute at pace.

Core Responsibilities and Key Result Areas

Reporting & Data Management

• Compile and distribute weekly and monthly performance reports across all marketing departments, including sales data, campaign metrics, and e-commerce KPIs
• Maintain a central marketing dashboard tracking key metrics such as revenue by store, cancellation rates, product availability, and campaign performance
• Aggregate data from multiple channels (in-store & online) into clean, presentation-ready formats for team meetings and leadership reviews
• Track and flag anomalies in weekly data — significant store declines, spike performance, or regional shifts — and escalate to relevant department head

Campaign Tracking & Administrative Support

• Track campaign deliverables, deadlines, and status updates
• Take minutes, and follow up on action items from marketing team meetings, cross-functional reviews, and briefing sessions using our project management tools
• Manage and organise marketing files, trackers, SOPs, and documentation in shared drives — ensuring version control and accessibility

Store Opening Coordination (Marketing Operations Support)

• Support the end-to-end administrative process for new store openings — liaising between Marketing Operations, Store Development, and relevant vendors
• Track new store opening timelines, milestone checklists, and marketing activation deliverables (signage, digital listings, launch campaigns)
• Ensure new stores are accurately listed and activated across all digital platforms — Google Maps, aggregator apps, website, and social media — before and on opening day
• Coordinate the procurement and delivery of opening day marketing materials (branded assets, POS materials, flyers) by liaising with suppliers and confirming timelines
• Maintain a live new store tracker updated with status, opening dates, marketing readiness, and post-opening performance data

E-Commerce & 3PL Monitoring

• Monitor product availability across all active e-commerce platforms daily — flagging items that are incorrectly live, turned off etc
• Maintain a weekly 3PL performance, cancellation rates by partner
• Coordinate with store operators and the operations team to ensure product listings are updated when items are unavailable, following the product availability management framework
• Support the monitoring of cancellation reports — tracking cancellations attributed to product unavailability, wrong orders, or fulfilment failures, and preparing weekly summaries

Key Performance Indicators

• Weekly reports are accurate, on time, and require minimal corrections from the team
• New store openings have zero marketing-related delays — all digital listings live, assets delivered, and launch campaigns activated on schedule
• The E-Commerce team has real-time visibility on product availability issues, with 3PL performance tracked and escalated proactively
• Campaign trackers and departmental calendars are always current
• Cancellation rates attributed to product unavailability decline measurably quarter-on-quarter as a result of consistent monitoring and follow-through

Knowledge Requirements

• Bachelor's degree in Marketing, Business Administration, Communications, or a related field
• Experience with basic data visualisation tools (Google Looker Studio, Power BI)
• Familiarity with e-commerce platforms or food aggregator apps (Jumia, Chowdeck, etc.)
• Attention to detail — especially in data entry, reporting, and campaign tracking.
• Proficiency in Microsoft Excel and/or Google Sheets — comfortable building and maintaining trackers
• Prior experience in a QSR, FMCG, or retail environment
• Experience working with or monitoring 3PL/delivery partners

Job Specifications

• A good first degree in Marketing, Business, or a related field
• Membership of NIMN, APCON, or relevant professional body required
• Minimum of 0–2 years of progressive experience in brand management or marketing.

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Job Purpose

• To ensure conformity of materials to standards (NIS, Codex and/or FC established) through established analytical procedure.
• To oversee improvement of existing production materials, conducting test and inspections, identifying production process or product issues and presenting solutions, processes to ensure that they meet standard.

Core Responsibilities and Key Result Areas

Quality Standards and Procedural Management

• Create a prototype of a new product in order to perfect the design in the final product
• Evaluate raw materials, packaging materials, PPE and subject them to physico- chemical evaluation referencing International standard (CODEX Alimentarius) and National standards (NIS) and approved work instruction.
• Conduct a laboratory based organoleptic evaluation on new raw and packaging materials to establish suitability for the purpose.
• Verifies water quality evaluation and escalates when the reports falls below required Nigerian Industrial standards (NIS)
• Establish effective Integrated Pest Management within the business.
• Maintain all operations and technical documents assigned to him
• Stay updated on new testing methods, technologies, and regulatory updates in the food production industry
• Collaborate with production and quality assurance teams to ensure seamless operations.
• Communicate test results, quality issues, and corrective actions to relevant stakeholders.
• Ensure strict conformity to cGMP, GHP, and GLP at all times
• Should always ensure strict adherence to all set operation standards.
• Develop a measurable standard for materials and processes assigned to him/her.
• Maintain good and traceable documentation for all analytical, development and production processes.
• Report any non – conformity beyond his competence to the Superior without assumption.
• Collate and process analytical data, and submit adequate report timely to the superior.
• Communicate test results, quality issues, and corrective actions to relevant stakeholders

Suppliers Certification

• Develop standards and quality criteria required from the organization raw materials suppliers.
• Demand FC’s / Regulatory agencies acceptable quality and food safety standards from our raw materials suppliers and contractors during supplies and services.
• Create a system that verifies, certifies and recommends acceptable suppliers that aligns with the FC’s minimum supplies’ quality standards.

Quality Compliance

• Responsible for product labelling compliance and for keeping product specifications current.
• Plan, promote, and organize training activities related to food quality and food safety.
• Investigate quality concerns or complaints about food raw and packaging materials
• Take necessary steps to control potentially unsafe or poor quality products

Key Performance Indicators

• Zero to minimal customer complaints related to analysed products.
• Timeliness and accuracy of test results.
• Adherence to equipment calibration schedules.
• Compliance with waste management and documentation standards.
• Effectiveness in addressing and resolving quality issues around products

Knowledge Requirements

• Knowledge of good laboratory practices
• Knowledge of maintenance of equipment
• Demonstrates data entry skills and proper documentation skills
• Knowledge of advance scientific methods of Analysis

Job Specifications

• A good first degree in Microbiology, Food Technology, Chemistry, or related field.
• Proficiency in Analytical Methods, Training in Advanced Testing, Six Sigma Certification, HACCP Certification, or any other related professional certification is an added advantage
• Minimum of 2 - 4 years’ experience in similar role

Decision Expectations

• Decides on appropriate testing methods for raw materials, in-process products, and finished goods.
• Determine product acceptability based on test results, flagging any non-conformances for action.
• Ensure raw materials meet specifications and recommend adjustments to production processes when needed.
• Manages lab equipment calibration, maintenance, and repairs, ensuring testing accuracy. Ensure all processes comply with food safety standards and maintain proper documentation to meet regulatory requirements.

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• To be responsible for the total management of the restaurant business in order to achieve and maintain high standards of Quality, Service and Cleanliness.
• To ensure the effective training and development of all staff and management.
• To manage shift operations maintaining the highest possible standards of customer service, product quality and restaurant cleanliness.
• To assist in the overall management of the restaurant to ensure regulation of costs and the maximization of sales and profitability.

Operations (Health & Safety, Loss Control)

• To carry out a fully operational role as represented in the role of an Assistant Manager
• Maintain overall quality and service standards
• Follow up on management team shift control issues
• Develop Operations Excellence Audit action plan
• Manage contract services to restaurant
• Ensure that Health & Safety and Food safety working practices are adhered to at all times

Business Planning & Financial Control

• Financial planning
• Develop budget plans and tactics to achieve targets
• P & L management (achievement of sales and profit targets as per budgets)
• Check weekly paperwork and sign off
• Ensure invoice sent to RSC promptly
• Represent the restaurant at Area Meetings
• Ad hoc area responsibilities as assigned by operation managers

Customer Service

• Keep regular contact with customers to obtain feedback on service, food quality and staff friendliness using customer comment cards
• Respond to written customer complaints on a weekly basis
• Ensure front counter procedures are being used consistently by all cashiers
• Be a role model for great Customer Service “lead by example”

People Management & Development

• Hold regular staff planning meeting with Assistant Manager(s) to devise recruitment plan
• Complete competency reviews and development plans for management team
• Identify potential in staff and managers and provide individuals with development training to maximize their skills
• Carry out staff interviews and Induction Training
• Manage absence and disciplinary issues within the restaurant, seeking specialist HR advice where required
• Conduct management meetings

Sales Building

• Keep abreast of local competition and develop plans to retain customers
• Local restaurant Marketing analysis – liaise with the Marketing department and Ops Manager on implementation of new ideas
• Work with other local Restaurant Managers to develop local offers
• Communicate and implement national and local promotions
• Manage the implementation of local sales building programmes
• Staff incentive planning and implementation.

Key Business Relationships within the Organisation

• Staff and management team
• Restaurant Management teams in area
• Ops Manager
• HR Manager
• RSC – Restaurant Support Centre
• Suppliers/Contractors

Mandatory Courses to Attend in Role

• Shift Management Training
• Food Safety Workshop
• Health & Safety Workshop
• On the Job Training Workshop
• Equipment Management Training
• First Aid
• Leadership Skill
• Managing Performance
• Recruitment & Retention workshop
• Sales Building & profitability Workshop

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Job Purpose

• To deliver actionable insights and in-depth data analysis that supports strategic decision-making and organizational growth. This role focuses on developing and implementing business intelligence solutions, generating reports, and identifying trends and opportunities to drive performance improvement and achieve business goals. The position requires collaboration with cross-functional teams to optimize business processes and inform strategic initiatives.

Core Responsibilities and Key Result Areas

Data Analysis & Reporting

• Support the collection, processing, and analysis of datasets to identify trends, patterns, and actionable insights.
• Develop and maintain dashboards, reports, and data visualizations for business stakeholders.
• Ensure data accuracy, consistency, and reliability across reporting outputs.
• Monitor key business performance indicators and provide timely reporting updates.

Market Intelligence

• Conduct continuous market research to identify industry trends, customer behaviour shifts, and emerging opportunities.
• Analyse competitor performance, pricing strategies, and market positioning to support business decision-making.
• Provide intelligence reports on market dynamics, demand patterns, and growth opportunities.
• Translate market insights into actionable recommendations for product, sales, and strategic teams.

Project Management

• Manage multiple data analysis projects simultaneously, ensuring they are completed on time and meet quality standards.
• Prioritize projects based on business needs and allocate resources effectively.
• Communicate project status, risks, and issues to senior management.

Financial Analyst

• Support the financial analyst to analyse detailed financial information along with current and past trends in key performance indicators to provide accurate and timely financial and operational in-depth analysis.
• Support the financial analyst to drive margin improvement through accurate financial information and analysis.
• Develop insightful presentations and slides with data.

Key Performance Indicators

• Accuracy and timeliness of reports and insights delivered.
• Implementation rate of recommendations provided to management.
• Measurable improvements in operational efficiency and cost reduction.
• Quality and usability of business intelligence tools and dashboards.
• Contribution to revenue growth through data-driven initiatives

Knowledge Requirements

• Proficiency in data analysis and visualization tools such as Power BI, PowerPoint, Excel or similar platforms.
• Strong knowledge of SQL, Python, or R for data manipulation and analysis.
• Expertise in database management and data warehousing concepts.
• Excellent analytical, problem-solving, and critical-thinking skills.
• Exceptional presentation and communication skills, including the ability to translate data into actionable insights.
• Understanding of global economic trends and industry-specific dynamics relevant to the organization.
• Attention to detail and commitment to delivering high-quality work.

Requirements

• Bachelor’s Degree in Finance/Accounting/Mathematics or related field
• Certifications in ICAN, Business Intelligence or Data Analytics (e.g., Microsoft Certified: Power BI Data Analyst, Tableau Certification) are an asset.
• Minimum of 2 years’ experience as data analyst officer or similar role.
• Experience in leveraging data to inform business strategies.
• Proficient with data visualization tools like Power Bi, PowerPoint and tableau.

Decision Expectations

• Provide insight on product performance over a trend.
• Identify strategic opportunities based on data analysis.
• Support management in evaluating the feasibility of new initiatives.