Receptionist at Efezi Southsea Nigeria Limited

Key Responsibilities

• Welcome guests upon arrival and provide a warm, professional greeting.
• Manage the check-in and check-out process efficiently.
• Provide guests with information about the hotel’s services, amenities, and local attractions.
• Handle guest complaints or requests and escalate issues when necessary.
• Process room reservations via phone, email, or online booking platforms.
• Update and manage room availability in the hotel’s Property Management System (PMS).
• Confirm and modify guest bookings as needed.
• Process payments, including cash, credit cards, and electronic transactions.
• Issue invoices, receipts, and refunds when required.
• Ensure accurate recording of financial transactions and maintain proper billing records.
• Answer phone calls and respond to emails in a professional and timely manner.
• Coordinate with housekeeping and other departments to ensure rooms are ready for guests.
• Maintain clear and accurate guest records.
• Maintain a tidy and organized front desk area.
• Ensure compliance with hotel policies and procedures.
• Assist with clerical tasks such as filing, data entry, and preparing reports.

Requirements

• Candidates should possess relevant qualifications with at least 5 years work experience.