Job Vacancies at UAC of Nigeria Plc

Responsibilities

• Build relationships with key employees among customers
• Schedule regular meetings with customers to ensure they are satisfied
• Collaborate with internal teams (e.g. finance, engineers,  procurement) to address customers’ needs
• Maintain daily log of issues raised and resolved
• Follow up with customers to ensure issue has been resolved
• Maintaining a positive, empathetic and professional attitude toward customers at all times
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Understand service offerings enough to answer questions.
• Keeping records of customer interactions, transactions, comments and complaints.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support

Requirements

• Proven experience as a Client Relations Manager
• Background in customer service; industry knowledge is a plus
• Experience tracking relevant KPIs (e.g. customer satisfaction)
• Proficient in MS Office,
• A customer-oriented attitude
• Excellent communication and negotiation skills
• Problem-solving attitude
• Ability to work well with a team
• Ability to stay calm when customers are stressed or upset.
• Ability to remain professional and courteous with customers at all times

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Department: Sales & Marketing
Job Description/ Tittle: Sales Manager
Reporting To: Sales & Marketing Director

Summary of Objective

• Under the general guidance and supervision of the Sales & Marketing Director to assist in managing and coordinating all efforts of the Sales operations, to ensure efficient, prompt, courteous, consistent quality and proactive service for all our guests.

Duties and Responsibilities

• To be aware of local market competition, to monitor trends within the industry and make suggestions how these could be implemented in the hotel.
• To pass on all complaints/comments received from customers/clients regarding the hotel, hotel services, etc. to the Sales & Marketing Manager immediately.
• To be fully aware of the hotel’s major corporate clients and high-profile individual guests, current VIP guests, hotel promotions and room rates.
• To maintain and exceed the hotel’s revenue goals within the allocated market segments.
• Assists the sales and Marketing director to analyse budget and determine ways and means to achieve set goals.
• To aggressively sell the hotel through telemarketing and face-to-face sales calls to tap into new accounts and new contacts.
• To be fully aware of all activities taking place in the hotel, the city and the region at all times as well as to be fully familiar with the hotel and conversant with all hotel services and the opening & closing times of all outlets, their menus, etc.
• Organise sales teams to ensure delivery of target.
• Develop and train sales staff for optimum performance.
• Liase with Front Office Manager and F&B Manager on various sales promotions as per rooms and food and beverage.
• Build competitive sales.
• Develop and constantly review competitive set analysis for sales at the hotel.
• Ensure budget for sales is on target.
• To organize and conduct familiarization tours of the hotel.
• To negotiate contracts with clients and to ensure that all necessary paperwork (e.g. credit agreements, etc.) is in place prior to clients’ placing business.
• To respond to customers requests within 24 hours and work with customers to promptly answer all problems and complaints.
• To conduct on-going research on customers’ requirements and provide feedback to the Sales & Marketing Manager.
• To maintain an efficient sales office procedure and to insure the regular maintenance of an accurate and updated accounts/contacts database and follow-up procedures.
• To submit a weekly sales activity report to the Sales & Marketing Manager.
• To attend trade shows and exhibitions locally and internationally when requested.
• To maintain competitors and market conditions awareness, both locally as well as regionally, and to provide feedback to the Sales & Marketing Manager
• To maintain confidentiality of the information directly related to the hotel’s activities and to not divulge such information outside the hotel.

Education, Competencies and Skills

• Minimum qualification is BSC/HND
• 5years experience in sales of hotel facilities.
• Good command of English
• Strong leadership skills - effectively managing and motivating their team to perform beyond expectation
• Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
• Excellent selling capability and an ability and desire to coach selling techniques to their team
• Excellent organisational and planning skills.

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Department: A&G
Reporting To: General Manager

Summary of Objective

• As the Social Media & Marketing Coordinator you will ensure a proactive approach to this function ensuring constant activity, creating and maintaining our Web Site & Social Media footprint. You will be required to create and publishing innovative marketing material & coordinate with the Sales Team in securing new business and sales.

Main Function and Responsibilities

• Create a new Web Platform for the Hotel and establish & maintain a Social Media Footprint across all diverse mediums.
• Assist in coordinating all marketing for the company and activities within the Marketing Plan.
• Assist/Stimulate the development of the Marketing Plan for the company in line with company strategy & objectives.
• Co-ordinate marketing campaigns with sales activities.
• With the General Manager manage the company’s marketing budget.
• Creation & publication of all marketing material for marketing plans.
• Maintains a database of contacts, which may be required by the General Manager.
• Planning and implementing promotional campaigns.
• Manage and improve lead generation campaigns, measuring results.
• With the General Manager take responsibility for brand management and corporate identity
• Preparing online and print marketing campaigns.
• Monitor and report on effectiveness of marketing communications.
• Creating a wide range of different marketing materials.
• Maintain effective internal communications to ensure that all relevant company functions are kept informed of marketing objectives.
• Analyzing potential strategic partner relationships for company marketing.
• Ensures all outgoing correspondence is agreed, proof read before distribution ensuring material is innovative & of the highest standard.
• Sets up a commercial database according to specific sources, updates and maintains the systems accurately.
• Maintain current contact email database & research potential business.
• Monitor and track results of Email blasts and campaigns. Provide senior management with results.
• Produce and generate customer / associate surveys as required.
• Generate market & publicize invitations for training and appreciation events.
• Coordinate with other marketing agendas, manufacturers, and purchasing department to provide promos/web specials.
• Provide monthly product spotlights on website. Ensure company information is current. (Forms, location listings, contact information, etc.)
• Review and modify product descriptions to ensure effective descriptions, including features and benefits.
• Maintain product groups to allow an easy online ordering experience.
• Ensure up to date pictures are displayed and make sure hyperlinks are current.
• Track and review hits we receive on our website.
• Communicate to senior management what pages customers are exploring. Provide leads and potential targets. Provide sales with add-on sales opportunities.
• Assist in coordinating, setting up various events as needed.
• Any other duties assigned by the Dept. Head as well as Miscellaneous assignments/projects.

Education Competencies And Skills

• Excellent communication skills
• Excellent computer skills including strong design proficiency
• Social Media expertise

Personal Attributes:

• Creative and Conscientious
• Strong detail orientation
• Thorough and a Self-Starter
• Minimum qualification is BSC/HND

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Department: Maintenance
Job Description/Tittle: Chief Engineer
Reporting To: General Manager

Summary Of Objective

• Performs, manages and supervises the maintenance operations for exterior and interior facilities including electrical, refrigeration, plumbing, heating, cooling structural and other maintenance works necessary to maintain the property in an optimum and efficient condition. Also ensures the safety and comfort of the guests and employees.

Main Functions

• To manage efficiently a maintenance and repair program for the Hotel.
• Maintain all distribution systems for Hotel generators, water treatment /sewage plants, steam boilers, refrigeration and laundry equipments.
• Maintain and monitor the facilities in the building and grounds.
• Monitor and coordinate the services performed by outside contractors in accordance to all contracts, leases, service agreements and warranties.
• Keep all records pertaining to heat, light and power, and costs of the facility.
• Ensure timely response to the requests for service by guest, employees and management to include repair or replacement of all interior fixtures and furnishings.
• Schedule all works to be done on a daily basis at a minimum of inconvenience to guest and employees.
• Plan, implement and administer an effective maintenance program in accordance with good engineering practice.
• Handling and management and sufficient storing of spare parts in order to keep accurate inventory and record of all equipments, tools, materials and also  their manuals.
• Ensure that Hotel generators and the Power Sub stations are in good working conditions always.
• Liaise with the Chief Security Officer that all security gadgets e.g CCTV, Fire panels, Fire Hydrants are constantly in good working condition.
• Responsible for the landscaping and gardens in the Hotel.
• Organization of engineering administration.
• Safety & Fire

Plan, implement and administer an energy management program:

• Maintain appropriate equipment operating log.
• Maintain utility consumption records.
• Educate other operating departments in energy management.
• Establish annual energy reduction objectives.
• Preparation of capital expenditures and maintenance budget.
• Select vendors and contractors that meet quality standards and pricing specifications.
• Initiate work order.
• Maintain educate inventory of parts, tools and supplies.
• Train and supervise subordinates and assist in safety and emergency training for other employees.
• Conduct continuing inspection of building to ensure compliance with fire and safety norms.
• Maintain a clean and orderly work area free of hazards.

Relationship:

• Internal: Work in harmony with staff and Department Heads.
• External: State/Federal Agencies, Suppliers and contractors, Owning Company representatives.
• Materials: All machinery, technical installations, plants, assets.

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Job Description/Requirement
The Commercial/Business Manager will have at least 5 years’ experience in real estate development, including fund raising and development management of commercial and residential projects in Nigeria.

Their core responsibility will be to assist the CCO in:

Business Development:

• Identifying and developing new business opportunities
• Preparing pitch decks, RFP responses and IMs
• Overseeing and restructuring Joint Venture partnerships where necessary

Development Management:

• Profitable management of development projects, from inception to completion
• Understanding and managing the financial and risk implications of project variations.
• Ensure all projects are executed in line with business goals and policies

Financial Analysis:

• Preparation of financial models to determine project returns, valuations, and for use in raising debt or equity funding
• Liaising with Corporate Finance team on discussions with banks and other financial institutions
• Financial and performance analysis of REIT portfolio, including occupancy, rental income and operational costs

Research:

• Keeping abreast of real estate activities in the region
• Assisting with research where required

Reporting:

• Providing weekly reports on portfolio sales and performance against target
• Providing Quarterly performance reports to the REIT Investment Committee

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Reports to: Chief Financial Officer
Directly Supervised by: Chief Financial Officer

Job Summary (This functions cut across UPDC businesses)

• Monitor and report enterprise wide risks within the BU.
• Examine, review, and report to management on the adequacy and effectiveness of the internal control system in the BU with a view to establishing that:
  • SAP Financial and operating information are reliable;
  • Policies, procedures, relevant legislations, plans, laws and regulations are complied with;
  • Resources are economically, effectively and efficiently utilised
  • Errors, frauds and irregularities are prevented and detected and reported
  • All business risks are managed to a level within the acceptable limit set by the Board.
  • Business goals and objectives are appropriate and achievable.
  • Leading and running the Compliance unit of UPDC by supervising the team of 1  Compliance Officer (UHL) and 2 call-over officers (UHL & VFM)
  • Conducting special investigations in UPDC and engaging in unscheduled surprise visits to conduct spot checks.
  • Monthly reporting to the MD of the BU, and the CFO on the activities of the businesses with respects to Risk management and Compliance.
  • Quarterly summary reporting to the Board Risk and Governance Committee on the activities of the departments across the BU.

Key Roles and Responsibilities

• Identify the operations and processes of the business unit to be reviewed and the risks inherent in the processes.
• Prepare and execute annual Risk & Compliance Plan, with approval of CEO and CFO. This ensures effective coverage of all the business units’ core business and resource management processes.
• Identify areas of control weaknesses, loss or potential loss and provide appropriate recommendations to management of the business units.
• Assist management in the identification of risks inherent in the business and providing recommendations on the adequacy and effectiveness of controls in place to minimize such risks
• Monitor the operating business environment for adequate segregation of duties physically and on SAP to ensure that no single person has an independent control over any important aspect of the business.
• Review and comment on the economy, efficiency, effectiveness of operations and monitor the environment in which the business operates to ensure that the business is adequately safeguarded against waste, fraud and avoidable loss.
• Examine the correctness of financial and operating information prepared for management on SAP and detailed testing of transactions and balances contained in the income statement and balance sheet respectively.
• Observe quarterly physical stock count exercise in all the depots and report on the adequacy of the process
• Verify and review the procedures laid down for periodical verification / reconciliation and testing of different sections of accounting records on SAP to ensure that they are accurate.
• Identify, assess and report on risks of the business units through the Risk and Control Self-Assessment (RCSA) questionnaire
• Update the risk registers of the business unit with emerging risks which may have arisen either through internal changes or new legislation;
• Ensure that articulated mitigating steps for identified risks are carried out;
• Compile risk and compliance reports and submit to BU head, as well as the Head Risk & Compliance (HR&C)  on a periodic and adhoc basis;
• Assess the adequacy of the designed and existing controls within the business unit and proffer recommendations;
• Conduct training on Risk awareness and control consciousness in the BU through the various regional meetings and at the head office with the leadership team.
• Assist process owners integrate risk management into their day-to-day activities;
• Compute and review the BU Key Risk Indicators (KRI) values and determine if the values have exceeded the risk limits for the BU;
• Follow up on all compliance and audit issues (internal & external) of the BU and recommendations made on the issues highlighted;
• Effectively and efficiently supervise the work of other Compliance Managers / officers across the regions in the business unit
• Assist to perform an analysis on existing policies and procedures of the business unit to determine whether gap(s) exist and recommend applicable policies and procedures to ensure effective and efficient control environment and closure of gaps identified
• Contribute to the development and maintenance of formal written policies and procedures in the business unit.
• Participate and/or lead various compliance, investigations, risk management, and process improvement initiatives.
• Build strong working relationships with internal departments, and auditors (Internal & External).
• Produce concise and accurate Risk & Compliance reports for management and the Board Risk and Governance Committee of UPDC.
• Test transactions on SAP to ensure Completeness, Accuracy and Validity of such transactions.
• Any other duty(s) assigned by management

AD-hoc and Routine:

• Special Investigations
• Unscheduled visits to business units for spot checks
• Monthly validation of RCSA and Reporting
• Regular Audit Follow up activities.
• Daily Review of Call-Over Reports.
• Attending weekly Business Review Meeting
• Quarterly Reports to Board Risk and Governance Committee

Strategic Involvements:

• Presenting reports at the quarterly meeting of the Board Risk and Governance Committee of UPDC.
• Participating in the Strategy Session of the BU
• Involvements in meeting with the executive members of the Clients’ companies.
• Attending the Leadership meetings of the BU
• Attending the Regional meetings of the BU with General Manager.
• Competency and Skills Requirements
• Analytical skills
• Good Communication & Persuasive skills
• Report writing and presentation skills
• Practical knowledge of office tools (Word, Excel & PowerPoint)

Other Relevant Information:

• The jobholder must be fully conversant with the Company’s Business processes, Audit procedures and Accounting policies, principles and practice.
• Knowledge of risk and control environment would be essential.
• The job requires a lot of travelling.
• Absolute confidentiality, high integrity, innovation and creativity, professional skepticism and strong interpersonal skills are required.

Minimum Qualifications

• Minimum of 8 years working experience
• Educational Qualification: HND upper credit or BSC (2-1)
• Professional Qualification (ACA, ACCA)