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  • Posted: Apr 23, 2019
    Deadline: Apr 25, 2019
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    uac foods limited is a joint venture business between uac of Nigeria plc. ( a leading indigenous conglomerate in nigeria) and Tiger Brands Limited( A South Africa Leading Food Giant). The Business is committed to quality products and into production of leading brands in the Snacks, Dairies and Beverage Categories. The Snacks Category consists of: Ga...
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    Customer Relationship Manager /Help Desk - UPDC Plc

    Responsibilities

    • Build relationships with key employees among customers
    • Schedule regular meetings with customers to ensure they are satisfied
    • Collaborate with internal teams (e.g. finance, engineers,  procurement) to address customers’ needs
    • Maintain daily log of issues raised and resolved
    • Follow up with customers to ensure issue has been resolved
    • Maintaining a positive, empathetic and professional attitude toward customers at all times
    • Responding promptly to customer inquiries.
    • Communicating with customers through various channels.
    • Acknowledging and resolving customer complaints.
    • Understand service offerings enough to answer questions.
    • Keeping records of customer interactions, transactions, comments and complaints.
    • Providing feedback on the efficiency of the customer service process.
    • Ensure customer satisfaction and provide professional customer support

    Requirements

    • Proven experience as a Client Relations Manager
    • Background in customer service; industry knowledge is a plus
    • Experience tracking relevant KPIs (e.g. customer satisfaction)
    • Proficient in MS Office,
    • A customer-oriented attitude
    • Excellent communication and negotiation skills
    • Problem-solving attitude
    • Ability to work well with a team
    • Ability to stay calm when customers are stressed or upset.
    • Ability to remain professional and courteous with customers at all times

    Method of Application

    Interested and qualified? Go to UAC on www.uacnplc.com to apply

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