Administrative & Customer Success Associate at SUBA Capital

Overview

• SUBA Capital is expanding its operations in Benin City and seeking smart, detail-oriented, and proactive professionals to join our team as Administrative & Customer Success Associates. This hybrid role supports both office administration and customer experience functions, ensuring smooth daily operations and exceptional service delivery to our customers.
• The ideal candidate should have basic familiarity with customer support and bookkeeping tools, preferably Zoho Desk and Zoho Book, or be willing to learn quickly.
• The role involves managing customer enquiries, documenting interactions, providing accurate information, and supporting daily administrative tasks, including bookkeeping, reconciliation, and internal coordination.
• Candidates must have excellent communication skills, strong organisational ability, a customer-first mindset, and the capacity to work professionally in a fast-paced fintech environment.

Key Responsibilities:

Customer Success & Support

• Handle customer enquiries via phone, email, WhatsApp, and social media using Zoho Desk.
• Monitor, track, and resolve customer issues professionally and efficiently.
• Maintain accurate and up-to-date records of customer interactions, complaints, resolutions, and feedback.
• Support the onboarding of new customers and assist them in navigating SUBA Capital’s digital products and services.
• Build positive relationships with customers to ensure satisfaction, retention, and advocacy.
• Collect, document, and escalate customer insights to improve product features, service delivery, and customer experience.

Administrative & Operational Duties:

• Provide general administrative support, including filing, data entry, scheduling, document preparation, and office coordination.
• Prepare internal and external reports, briefs, and communication materials as assigned.
• Support bookkeeping activities, including daily transactions, data entry on Zoho Books, reconciliation, and expense tracking.
• Maintain updated company databases, registers, and operational documents with a high level of accuracy and confidentiality.
• Assist in planning and coordinating company meetings, trainings, events, and workshops.
• Liaise with internal teams (Product, Operations, Finance, Customer Experience) to ensure seamless workflows.
• Support the management team with project management tasks and any additional duties as required.

Requirements:

• At least 1 year of experience in customer service, administrative support, front desk, sales support, or similar roles.
• Basic knowledge or quick-learning ability with helpdesk tools such as Zoho Desk and bookkeeping tools like Zoho Books.
• Strong written and verbal communication skills.
• Excellent organisational, multitasking, and time-management ability.
• Demonstrated ability to solve problems, think clearly, and handle pressure professionally.
• Proficiency in Microsoft Office tools (Word, Excel, PowerPoint).

Educational Qualification:

• OND, HND, or bachelor’s degree in business administration, Management, Accounting, Finance, Marketing, or related fields.

Personal Attributes:

• Customer-centric mindset with genuine interest in helping people.
• Fast learner with adaptability to new systems, technologies, and processes.
• Professional, reliable, and capable of maintaining confidentiality.
• Friendly, approachable, and emotionally intelligent in customer interactions.
• Strong sense of ownership, accountability, and integrity.
• Ability to work independently with minimal supervision while collaborating effectively within a team. 

Remuneration:

Intern Track:             N70,000 (Base Pay + Commission)

Associate Track:         N100,000 (Base Pay + Commission)

Other Benefits:

• Hands-on experience in a high-growth microfinance institution.
• Access to training, mentorship, and professional development opportunities.
• Potential for conversion to a full Associate role based on performance (for the Intern Track).
• Supportive and inclusive work environment.
• Flexible working structure where applicable.