Current Openings at ETC Workforce Services Limited

About the Role

• We are seeking a Customer Experience Officer to ensure exceptional service across all customer touchpoints.
• This role manages inquiries, resolves complaints, coordinates with internal teams, and drives improvements that enhance customer satisfaction and loyalty.

Key Responsibilities

• Respond to and resolve customer inquiries and complaints across multiple channels.
• Coordinate customer onboarding, project follow-ups, and post-service satisfaction checks.
• Monitor service quality, track metrics, and document customer interactions in CRM systems.
• Provide clear communication, guidance, and support on products and services.
• Recommend process improvements and collaborate with sales and marketing teams.

Qualifications & Experience

• OND / HND / B.Sc. in Business Administration, Marketing, Customer Service, or related fields.
• 1 - 3 years of experience in customer service or customer experience roles.
• Experience in solar, FMCG, telecoms, or service industries is advantageous.

Skills & Competencies:

• Strong communication, empathy, and problem-solving skills.
• Customer-focused, organized, and able to multitask in high-volume environments.
• Proficiency in CRM tools, Microsoft Office, and digital communication platforms.

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About the Role

• We are looking for an HR & Administrative Executive to support our HR operations and office management.
• This role ensures smooth recruitment, onboarding, employee relations, policy compliance, and efficient day-to-day administrative operations.

Key Responsibilities

• Manage recruitment, onboarding, and employee records.
• Support performance management, staff welfare, and HR policy implementation.
• Oversee office operations, logistics, vendor management, and documentation.
• Provide administrative support to leadership and coordinate internal communications.

Qualifications & Experience

• B.Sc / HND in HR, Business Administration, Industrial Relations, or related fields.
• 2–5 years of HR or administrative experience; SME or technical environments advantageous.
• CIPM, SHRM, or other HR certifications are a plus.

Skills & Competencies:

• Strong recruitment, HR operations, and employee relations skills.
• Office management, coordination, and multitasking abilities.
• Proficiency in Microsoft Office and HRIS tools.
• Excellent communication, confidentiality, and problem-solving skills.

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Job Summary

• The Swimming Instructor provides high-quality swim training and aqua-aerobic classes for clients of all ages, ensuring safety, correct technique and confidence building.

Job Responsibilities

• Conduct swimming lessons and aqua fitness sessions.
• Assess participants’ swim level and design appropriate training plans.
• Enforce pool safety rules to prevent accidents.
• Inspect pool area before and after classes for cleanliness and hazards.
• Maintain pool equipment and ensure proper storage.
• Record incidents and report safety concerns to management.
• Perform basic cleaning tasks such as mopping deck, removing trash, etc.
• Administer First Aid/CPR during emergencies.
• Uphold sanitation and facility hygiene standards.

Skills & Qualifications

• Previous experience as a Swimming Instructor.
• Strong swimming skills across all major strokes.
• Ability to teach varying age groups and skill levels.
• Excellent communication and motivational skills.
• CPR/First Aid certified.
• Flexible to work shifts/weekends.
• Sports Science or swim-related training is an advantage.

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Job Description

• The Manicurist/Pedicurist provides high-quality nail care services to clients including manicures, pedicures, nail extensions and nail art.

Responsibilities

• Conduct consultations to understand clients’ preferences.
• Provide acrylic, gel, French and classic nail treatments.
• Shape, buff, clean and polish nails.
• Apply nail designs and creative artwork as requested.
• Maintain strict sanitation of tools and work areas.
• Recommend suitable nail care products.
• Ensure client comfort and uphold hygiene standards.

Skills & Qualifications:

• Certified training as a nail technician.
• Strong knowledge of nail products and techniques.
• Excellent communication and customer service skills.
• Team player with attention to detail.
• Ability to work early/late shifts and weekends.