Customer Experience Officer at ETC Workforce Services Limited

About the Role

• We are seeking a Customer Experience Officer to ensure exceptional service across all customer touchpoints.
• This role manages inquiries, resolves complaints, coordinates with internal teams, and drives improvements that enhance customer satisfaction and loyalty.

Key Responsibilities

• Respond to and resolve customer inquiries and complaints across multiple channels.
• Coordinate customer onboarding, project follow-ups, and post-service satisfaction checks.
• Monitor service quality, track metrics, and document customer interactions in CRM systems.
• Provide clear communication, guidance, and support on products and services.
• Recommend process improvements and collaborate with sales and marketing teams.

Qualifications & Experience

• OND / HND / B.Sc. in Business Administration, Marketing, Customer Service, or related fields.
• 1 - 3 years of experience in customer service or customer experience roles.
• Experience in solar, FMCG, telecoms, or service industries is advantageous.

Skills & Competencies:

• Strong communication, empathy, and problem-solving skills.
• Customer-focused, organized, and able to multitask in high-volume environments.
• Proficiency in CRM tools, Microsoft Office, and digital communication platforms.