Job Vacancies at the Foodhub by CWC

• Oversee daily front- and back-of-house operations to ensure smooth, efficient service.
• Deliver superior guest experiences, maximizing customer satisfaction and loyalty.
• Respond promptly and professionally to customer complaints, resolving issues efficiently.
• Organize and supervise staff shifts, ensuring optimal staffing and smooth handovers.
• Ensure accurate completion and reconciliation of all end-of-day sales reports.
• Monitor and assess staff performance, providing feedback to improve productivity and service standards.
  Ensure strict compliance with health, sanitation, and safety regulations across all areas.
• Control operational costs, minimize waste, and identify opportunities for efficiency improvements.
• Prepare and analyze detailed weekly, monthly, and annual reports on revenue, expenses, and key performance indicators.
• Recommend marketing initiatives (e.g., discounts, local outreach, social media campaigns) to expand the customer base.
• Train and develop new and existing employees on customer service, operational protocols, and brand standards.
• Implement and enforce restaurant policies and procedures to maintain consistent operations.
• Manage thorough onboarding for all new hires, aligned with the onboarding agenda and restaurant culture.
• Create and maintain accurate staff schedules to ensure adequate coverage during all shifts.
• Track inventory and stock levels, forecast needs, and oversee ordering to maintain optimal supplies.
• Manage restaurant budgets and apply cost-control measures to meet financial goals.
• Monitor employee compliance with all operational standards and procedures.
• Provide regular reports and insights to management on restaurant performance, staffing, inventory, and customer trends

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• Receive the materials supplied by vendors as per the purchase order placed by the Procurement department.
• Check the supplies thoroughly for quality, quantity, specification, condition etc.
• Categorise the supplies and store in the appropriate locations.
• Take appropriate action for care and preservation of the store items.
• Periodic stock taking, inventory reporting, stock verification and ensure correctness of stock at all times.
• Maintain tidiness of the store.
• Issue materials to the departments as per approved user requisitions.
• Pass purchase invoice and other paperwork received from vendor and send this to Accountant for payment.
• Take action for disposal of expired stock as per approved procedure.
• Maintain all store documents up to date.
• Generate various reports and reconciliations and submit them to concerned users.
• Make proposals for the store policy and control improvement.
• Receive and solve complaints about the services or products received and issued.
• Assist in the computation of monthly reports.
• Supervise stock movement from receipts to their utilisation and ensure accuracy and completeness.
• Develop and implement the overall store strategy.
• Identify process bottlenecks and suggest solutions in a timely manner.
• Follow up with external vendors and government agencies on matters affecting the store.
• Handle refunds and exchanges in a professional manner.
• Any other duty assigned by the line manager from time to time.
• Verification and reconciliation of open market transactions.