Restaurant Manager at a Reputable Company

About our Client 

Our Client is  a boutique restaurant located in Lekki, Lagos, committed to delivering exceptional dining experiences through outstanding customer service, afro-fusion X carribbean cuisine, and a welcoming atmosphere. We are seeking an experienced and results-driven Restaurant Manager to oversee daily operations and ensure excellence across all areas of the business.

Job Summary

The Restaurant Manager will be responsible for managing the day-to-day operations of the restaurant, leading staff, ensuring excellent customer service, maintaining operational efficiency, and driving business growth. The ideal candidate should possess strong leadership skills, hospitality experience, and a passion for delivering exceptional guest experiences.

Key Responsibilities

• Oversee daily restaurant operations to ensure smooth and efficient service.
• Lead, supervise, and motivate front-of-house and back-of-house staff.
• Recruit, train, schedule, and evaluate restaurant employees.
• Ensure excellent customer service and promptly resolve customer complaints.
• Monitor food quality, presentation, and service standards.
• Manage inventory levels and coordinate procurement of supplies
• Control operational costs while maintaining service quality.
• Ensure compliance with health, safety, hygiene, and food safety regulations.
• Prepare and manage staff schedules to ensure adequate coverage.
• Implement strategies to increase revenue and drive sales performance.
• Maintain accurate records of sales, expenses, inventory, and staff performance.
• Work closely with the kitchen team to ensure efficient operations.
• Develop and implement promotional activities and customer engagement initiatives.
• Ensure the restaurant environment remains clean, organized, and welcoming.

Technical Skills

• Restaurant operations management.
• Inventory and stock control.
• Budgeting and cost management.
• Staff scheduling and workforce planning.
• Point of Sale (POS) systems proficiency.
• Food safety and hygiene compliance.
• Basic financial reporting and analysis.
• Customer relationship management.

Soft Skills

• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Problem-solving and decision-making skills.
• Conflict resolution and complaint handling.
• Time management and organizational skills.
• Attention to detail.
• Ability to work under pressure in a fast-paced environment.
• Customer-focused mindset.
• Sales and business development skills

Qualifications & Experience

• Bachelor's Degree or HND in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of restaurant management experience, preferably in a fine dining, boutique, or upscale restaurant environment and up to 8-12 years overall hospitality/restaurant experience.
• Proven experience managing restaurant teams and operations.
• Knowledge of food safety regulations and hospitality industry best practices.
• Proficiency in Microsoft Office Suite and restaurant management software.
   

Preferred Requirements
 

• Experience managing a boutique, premium, or luxury dining establishment.
• Strong understanding of customer experience management.
• Ability to analyze business performance and implement improvement strategies.
• Experience with social media marketing and customer engagement initiatives is an advantage.
   

Compensation & Benefits 

400,000 minimum
Performance-based bonuses.
Staff meals.

HMO
Professional development opportunities.
Positive and collaborative work environment.