Job Vacancies at The Chartered Institute of Personnel Management of Nigeria (CIPM)

The Customer Service Executive is responsible for handling the following:

• Identifying and assessing customers’ needs to achieve satisfaction
• Generating sales leads
• Continually deliver an excellent client experience at all times, ensuring client needs are met and exceeded.
• Provide excellent relations service to preserve the image and brand and to promote better client relationship.
• Regularly collect and collate data on customer complaints, analyze and provide management report on interventions executed.
• Collate client bio-data and input into the organization database system.
• Responsible for the supervision of all activities at the Front Desk.

The Person

• A Bachelor’s (B.Sc.) degree in marketing, mass communication or any relevant social science or business degree is required for this role.
• Minimum of 1 year relevant customer service and relationship management experience.
• Knowledge of the Microsoft Office package and database management systems.
• Excellent telephone and in-person client service are required for this role.
• Excellent oral and written communication skills and strong interpersonal skills are required for this role.

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The Business Development Manager is responsible for handling the following:

• Work with cross-functional teams and department heads to develop and execute business plans relating to growth and revenue generation (new markets, new channels and new businesses).
• Support and promote credible growth initiatives by executing regular market research analysis.
• Screen potential business deals by analyzing the market, examining risks and potentials, evaluating clauses in the contract and making recommendations to management.
• Engaging in regular follow-up sessions to measure client satisfaction.
• Increase revenue from referrals of existing clients
• Develop the organizations brand and constantly promote positive brand awareness and visibility
• Lead the Organization’s Business Development team to ensure that the organization is locally marketing its services and developing marketing materials. Develop plans to market the services of the organization beyond its immediate geographical catchment area

The Person

• Minimum academic qualification of a Bachelor’s degree (B.Sc.) in Business, Economics, Mass Communication or any related business degree.
• 5 to 8 years relevant work experience.
• Full working Knowledge of the Microsoft office package is required
• Excellent, negotiation, communication and people management skills.
• Exceptional oral, written and presentation skills with good composure and presence of character are required for this role.

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The Admin Manager is responsible for handling the following:

• Managing employee documentation and staff information management, supervision of clerical staff, office assistants and drivers, official information receipt and dispatch, utility and facility management and other administrative responsibilities.
• Maintaining a safe and secure work environment; developing personal growth opportunities.
• Provides communication systems by identifying needs; evaluating options; and maintaining equipment.
• Completes special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results.
• Provides historical reference by developing and utilizing filing and retrieval systems.
• Improves program and service quality by devising new applications; updating procedures; evaluating system results with users.

The Person

• Minimum academic qualification of a Bachelor’s degree (B.Sc.) in Business, Economics, Mass Communication or any related business degree.
• Minimum of 3 relevant work experience.
• Full working Knowledge of the Microsoft office package is required
• Excellent, communication and people management skills.
• Exceptional oral, written and presentation skills with good composure and presence of character are required for this role.