Front Desk Officer at Kursi Group Limited

Job Summary

The Front Desk Officer serves as the first point of contact for visitors, clients, and staff. This role ensures professional front desk operations, courteous and efficient service, accurate handling of inquiries, proper visitor management, and smooth daily office operations. The role also supports administrative functions to facilitate operational efficiency.

Key Responsibilities

• Welcome and receive all visitors professionally, issuing visitor identification and ensuring proper access.
• Manage incoming calls, emails, and correspondence, directing them to the appropriate departments or personnel.
• Respond to inquiries accurately and escalate issues when necessary.
• Maintain detailed visitor logs and submit regular reports to the supervisor.
• Schedule appointments and provide support to internal teams.
• Maintain the reception area and common spaces in a clean, organized, and professional manner.
• Coordinate with security and other departments to ensure smooth front office operations.
• Support administrative tasks as needed to ensure operational efficiency.

Qualifications and Skills

• Bachelor’s degree in Public Administration, Business Administration, or a related field.
• Minimum of 2 years’ experience in a customer-facing, administrative, or front office role.
• Strong interpersonal, written, and verbal communication skills.
• Excellent organizational, multitasking, and time-management abilities.
• Professional and friendly demeanor with strong customer service orientation.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and general office systems.
• Ability to handle stress, remain calm under pressure, and prioritize tasks effectively.
• Demonstrated teamwork, collaboration, and reliability.

Guiding Principles

• Kursi Group maintains zero tolerance for sexual harassment, exploitation, abuse, human trafficking, or child exploitation. Violations are treated as serious misconduct.
• Kursi Group is an Equal Opportunity Employer. All qualified candidates are encouraged to apply.