Front Desk Personnel at Micdee Designs Limited

Job Summary

Micdee Design Limited is seeking a courteous, articulate and customer-focused Front Desk to manage its front desk operations and serve as the first point of contact for clients, visitors, vendors and other stakeholders.

The ideal candidate must possess excellent communication and interpersonal skills, a professional disposition and the ability to deliver an exceptional client experience while providing general administrative support.

Key Responsibilities

• Welcome, receive and attend to visitors, clients and business associates professionally.
• Manage incoming calls, emails and general enquiries, ensuring prompt and appropriate responses.
• Direct visitors and enquiries to the relevant departments or personnel.
• Manage visitor registration, appointments, meeting schedules and reception activities.
• Handle client complaints and feedback, escalating issues where necessary.
• Maintain a neat, organised and presentable reception area.
• Receive, sort and distribute incoming correspondence, parcels and deliveries.
• Provide general administrative support, including filing, documentation, printing and record-keeping.
• Maintain accurate records of visitors, enquiries and front desk activities.

Requirements

• Bachelor's Degree or HND in Business Administration, Mass Communication, Public Relations, Hospitality Management or a related discipline.
• 1–3 years of relevant experience in front desk administration, customer service or client relations.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite.
• Strong organisational, interpersonal and multitasking abilities.
• Professional appearance, good telephone etiquette and a customer-oriented disposition.
• Ability to handle enquiries and challenging situations with tact and professionalism.
• Experience in the interior design, construction, real estate or hospitality industry is an added advantage.