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  • Posted: Jun 2, 2026
    Deadline: Not specified
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  • AAVA Brands Ltd, a new generation company of Chanrai Summit Group (Fareast Mercantile Co. Ltd), has been proudly serving Nigeria since 1890 and connects world class brands to the Nigerian consumer, every day.
    Read more about this company

     

    Human Resources Business Partner

    Key Responsibilities

    • Manage end-to-end recruitment processes (sourcing, screening, interviews, and hiring)
    • Coordinate onboarding and ensure a smooth employee integration experience
    • Serve as the first point of contact for employee relations and HR inquiries
    • Support performance management processes (appraisals, reviews, and PIPs)
    • Assist line managers with day-to-day HR matters and workforce issues
    • Maintain accurate employee records and HR documentation
    • Ensure compliance with company policies and labor regulations
    • Coordinate training and development initiatives
    • Support payroll inputs, leave management, and HR reporting
    • Handle disciplinary processes and workplace conflict resolution
    • Manage employee exit processes including resignations and exit interviews
    • Drive employee engagement and workplace culture initiatives.

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    Demand Planner

    Responsibilities

    • Drive monthly demand forecasting process; review historic sales, factor in pricing, discounts, promotions/activations in sales forecast volumes.
    • Build a joint demand forecast with business heads.
    • Drive monthly order planning process basis the agreed forecast, GIT/open orders, and stock norms.
    • Monitor and track GIT/pending shipments form principals
    • Actively participate in S & OP with Principals. Drive and ensure delivery of monthly supply plan.
    • Lead warehouse stock replenishments on a day-to-day basis, work closely with warehouse/logistics team for stock movement, ensure adherence to planned numbers.
    • Monitor and control inventory at SKU level within the set norms
    • Generate various MIS/KPI reports on a daily/weekly/monthly/quarterly/annual basis.
    • Strong communication and multiple stakeholder management skills

    Person Specifications

    • Eligibility: Bachelor’s degree with 5 years of experience in demand/supply planning/data analysis, with stints in sales OR warehousing/logistics. MBA would be an advantage

    Key Competencies:

    • Leadership qualities
    • Excellent influencing and Interpersonal communication abilities
    • Problem solving & quick decision-making ability
    • Strong analytical, logic thinking and problem solving skill
    • Commitment to executing guidelines and processes
    • Attention to detail and quality.

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    Customer Service Executive

    Responsibilities

    • Regularly communicate with customers to check if there are any complaints to be resolved.
    • Provide timelines for closure of complaints and provide regular updates on the progress of issue resolution.
    • Timely closure of complaints – minor issues in 24-48 hours, major complaints – align stakeholders on timelines and provide feedback to customers accordingly.
    • Timely response to customers on phone and emails.
    • Maintain 100% response rate on emails in <24 hours.
    • Escalate issues to supervisor if complaint resolution is taking longer than expected.
    • Maintain a register of customer complaint in excel sheet as per the set norm.

    Requirements 

    • Any graduate / HND holder with 2-3 years relevant work experience.

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    Customer Service Manager

    Responsibilities

    • Ensure customer service team is available as per set timings every day.
    • Drive discipline of compliance to office hours, timely response on emails and phone calls.
    • Drive high productivity among team members – measure no. of calls made, and emails responded to / day / person, maintain minimum possible, open issues on hand.
    • Lead collaboration with stakeholders for timely issue resolution.
    • Continuously follow up and remind stakeholders of key open complaints every month.
    • Monthly / weekly communication on status of issues resolved and open issues.
    • Circulate daily, weekly, monthly reports to give visibility on key metrics and seek actions pending from others.

    Requirements 

    • Any graduate / HND holder with 3-5 years relevant work experience in customer service as a supervisor.

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    Finance Analyst

    Primary Objectives

    • The Financial Analyst is responsible for supporting the financial planning and analysis function within the organization.
    • This role involves analyzing financial data, preparing financial reports, forecasting future financial performance, and providing insights to support decision-making by senior management.

    Principal Accountabilties and Responsibilties
    Financial Analysis:

    • Conduct thorough analysis of financial data, including income statements, balance sheets, and cash flow statements.
    • Identify trends, variances, and opportunities for improvement.
    • Analyze key performance indicators (KPIs) and financial metrics to assess the company's financial health and performance.

    Budgeting and Forecasting:

    • Assist in the preparation of annual budgets and periodic forecasts.
    • Collaborate with department heads to gather budget inputs and assumptions.
    • Monitor actual performance against budgets and forecasts, investigating and explaining variances.

    Financial Reporting:

    • Prepare and distribute accurate and timely financial reports for management and stakeholders.
    • Develop financial models and dashboards to facilitate decision-making.
    • Ensure compliance with accounting principles and company policies.

    Strategic Planning Support:

    • Support strategic initiatives by providing financial analysis and insights.
    • Assist in evaluating potential investments, acquisitions, and other strategic opportunities.
    • Participate in cross-functional teams to drive business performance and growth.

    Business Partnering:

    • Collaborate with various departments, including operations, sales, and marketing, to understand business drivers and challenges.
    • Provide financial guidance and support to help achieve departmental and company objectives.
    • Communicate financial results and insights effectively to non-financial stakeholders.

    Process Improvement:

    • Identify opportunities to streamline processes and improve efficiency within the FP&A function.
    • Implement best practices in financial planning, analysis, and reporting.
    • Continuously strive for automation and optimization of financial processes.

    Person Specifications

    • Eligibility: Bachelor's Degree in Finance, Accounting, Economics, or related field; MBA or advanced degree preferred.
    • Chartered Accountant.

    Key Competencies:

    • Proven experience in financial analysis, budgeting, and forecasting.
    • Strong understanding of financial principles, accounting standards, and financial modeling techniques.
    • Proficiency in financial software and tools, such as Excel, ERP systems, and financial planning software.
    • Excellent analytical and problem-solving skills.
    • Effective communication and presentation abilities.
    • Ability to work independently and collaboratively in a fast-paced environment.
    • Attention to detail and accuracy.
    • Strong business acumen and strategic thinking.
    • The above job description serves as a general outline for the role of a Financial Analyst in the FP&A function. Specific responsibilities and qualifications may vary depending on the organization and industry.

    Method of Application

    Interested and qualified? Go to AAVA Brands on aavabrands.com to apply

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