AAVA Brands Ltd, a new generation company of Chanrai Summit Group (Fareast Mercantile Co. Ltd), has been proudly serving Nigeria since 1890 and connects world class brands to the Nigerian consumer, every day.
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Regularly communicate with customers to check if there are any complaints to be resolved.
Provide timelines for closure of complaints and provide regular updates on the progress of issue resolution.
Timely closure of complaints – minor issues in 24-48 hours, major complaints – align stakeholders on timelines and provide feedback to customers accordingly.
Timely response to customers on phone and emails.
Maintain 100% response rate on emails in <24 hours.
Escalate issues to supervisor if complaint resolution is taking longer than expected.
Maintain a register of customer complaint in excel sheet as per the set norm.
Requirements
Any graduate / HND holder with 2-3 years relevant work experience.
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