AAVA Brands Ltd, a new generation company of Chanrai Summit Group (Fareast Mercantile Co. Ltd), has been proudly serving Nigeria since 1890 and connects world class brands to the Nigerian consumer, every day.
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Ensure customer service team is available as per set timings every day.
Drive discipline of compliance to office hours, timely response on emails and phone calls.
Drive high productivity among team members – measure no. of calls made, and emails responded to / day / person, maintain minimum possible, open issues on hand.
Lead collaboration with stakeholders for timely issue resolution.
Continuously follow up and remind stakeholders of key open complaints every month.
Monthly / weekly communication on status of issues resolved and open issues.
Circulate daily, weekly, monthly reports to give visibility on key metrics and seek actions pending from others.
Requirements
Any graduate / HND holder with 3-5 years relevant work experience in customer service as a supervisor.
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